Plumb Masters

Sharon M.

Andrew's price on a tankless water heater was so much more reasonable than the other estimate I received from one of the large plumbing companies, that I decided to let him install one in our home.

Let me say that I have never received such prompt, professional service from a plumbing company in my life. Andrew was there bright and early when he said he would be, and when he was finished, we were very impressed with the job that he did for us. We have since had hime do some drain work for us, and have recommended him to our friends.

Just a note: The city of Austin is offering a $600 rebate on tankless water heaters right now. In addition to that, Andrew is offering a $500 discount on a tankless. This deal cannot be beat!! If you are even considering purchasing tankless hot water heater, now is the time, and ANDREW IS YOUR PLUMBER.

YOU WILL NOT BE DISAPPOINTED.

Nancy P.

Do not take water for granted. You won't know how much you need it until you don't have it.

It was a quiet Sunday afternoon when there came a knock on the door. My neighbor telling me I sprung a leak on my lawn. Out I went to check it out. Sure enough a mini geyser was bubbling about a foot from the water shut off valve. My neighbor shut off my water while I tried to call a plumber to come out.

Called a couple of plumbers and just left messages. Upon calling Plumb Masters, someone answered. I told the man my issue. He stated he was on an emergency call already. He would swing by to check it out when he was finished. He is a man of his word. They came at 7:52PM. After looking it over, they determined they didn't have the parts. They promised to come between 8 and 10 on Monday with parts to fix it.

True to their word, they came at 10AM. By 12:30, I was with water again. The leak was only 10 inches under the sidewalk and it was a faulty valve. The cost was less than $500.00. The joy of taking a shower was priceless.

Thank goodness I had some bottles of water so I was able wash my hands, brush my teeth, feed the cats but not much more. My apologies to Dunkin Donuts for coming in stinky to get much needed coffee. But I should not have gotten the donut as I used the last of my water to wash the sugar off my hands.

I would highly recommend Plumb Masters as they were professional and efficient.

Amanda S.

I haven't used their service, but I called them Friday night because my toilet was leaking (at the shut off valve) and had to turn the main water to the house off. I called them first because of great reviews. I left them a message with my phone number, and the problem. Didn't hear back from them until MONDAY afternoon. I understand that they get busy, but 3 days later? Needless to say, I used someone else Saturday morning. (Rotor rooters) and the guy was over at my house and repaired the problem in less than 2 hours. I hope this is just a fluke calling back so late.

Fatima P.

I called a few plumbers all booked.So I called "Plum Masters"
So glad we did from the time I called the were here in about 30min.
Two young gentlemen worked hard ,quick neat ,clean.And most of all very professional!
Very pleased on how they represented the company.
I highly recommend them!

Jill W.

We came home yesterday at 1:30pm to find our water heater leaking. Plumb Masters were at our doorstep within 30 minutes to start the process of replacing the tank. By 5:15pm they were finished and on their way. They were the one and only plumber to call us from our Home Advisor request. They were courteous, professional and genuinely cared that we were taken care of. They did a fantastic job and made sure we were happy with the work that was done. I highly recommend them and will definitely use them for any and all of our future plumbing needs.

Liz S.

I called PlumbMasters July 4th, 2014 - after calling 9 other plumbers in Austin who didn't pick up. I found them on Angie's List actually. Only a couple of my other "preferred plumbers" called me back with such high hourly prices (one was $440 hour with a 2 hour min!) that our ceiling leak (upstairs neighbor's AC) looked like it was going to have to wait an addtl 3 days till Monday roiled around and all our sheet rock caved in....

Andrew deferred to his wife as to whether to come who said yes - bless her wee heart! Andrew and his dad Harry showed up a couple of hours later and for $350 (included a $145 up charge for a holiday call)- they assessed the problem, replaced some PVC, blew out the algae laden overflows on the neighbor's AC and we were then able to start the 3 day drying process with fans before sealing up the sheetrock again.

I am super impressed with this outfit!

Liz S.

Big Daddy O.

I had messed up when I attempted to replace my hose bib. They showed up and got it fixed with one minute.

Chris H.

Called PlumbMasters to hook up a water softener that I had purchased elsewhere and assembled. The gent that took my call was very (very!) polite and well-spoken, and gave me a very reasonable price range to do the work (just install a cut-off valve in an existing copper softener loop, connect loop to water softener, and install drain line), and was able to come the next day to do the work. (I'm afraid I don't recall the guy's name.) Turned out, there were some problems with the installation -- the most significant of which was that a leak formed where the cut-off valve was installed after I'd paid for the work and they had left my home. Now, you're probably wondering why I'd give a plumber 5 stars when a simple valve installation went wrong-- here's why: When I called the next morning to inform them of the leak, the gent that did the installation apologized for the error, expressed his profound embarrassment, and pledged to re-do the entire job without any additional charge. Moreover, Andrew accompanied him (he had been out of town the day before), and did a lot of the re-work himself. On top of that, Andrew didn't just hook up the water softener, he did the "start-up" of the softener as well, which was never part of the job.

I'm old school. I know that mistakes happen. A good company makes few mistakes; but to me, the most important measure of how good and reputable a company is, is not how rarely they make mistakes, but how they *handle* the mistakes that inevitably occur. This company stands behind their work 100%. Andrew went above and beyond to correct the mistake, and left me with a fully-working water softener, professionally installed, and I'm 100% confident in the final result. And his original charge to do the work was very competitive-- I had one quote that was almost twice what Plumb Masters' quote was, and the guy that gave me the more expensive quote left me feeling that he could barely be bothered to do my work, and I'd be lucky if he felt like showing up within a week.

So, I am *happy* to recommend Plumb Masters, knowing that as a company, they are committed to do whatever job they bid on *right*, and they stand behind the work they do. I will absolutely call them again.

Derek S.

Andrew fixed a gas leak on our water heater one hour after a called. Service was great and i would use them again. They also email you a receipt on-site.

Mary Y.

I am sure as a plumber, these guys are great. I have no idea though how anyone ever gets in touch with them. I called them for a shower problem I'm having because they are so highly rated. It rang one time and I got "I'm sorry, but the person you called has a voicemail box that has not been set up yet... Goodbye!" and hung up on.

I checked the number about a dozen times, and same no answer. I'm very disappointed to be honest, I really need some reliable help. Hopefully they fix it, I really could use some plumbing help.