Plumb Doctor

Sara T.

I would give Plumb Doctor 10 stars if I could. You can't beat their customer service. They go above and beyond, are extremely knowledgable and very professional. We had a plumbing emergency (flooded basement), and they responded immediately to help us. I'm sure their schedule was fully booked, but the whole team jumped in to support us. Brian and a few of his other guys even worked through the weekend and late into the evenings to help us fix the problem. We are so grateful for them, and recommend them highly!

Erica E.

I need to update my review. After a good experience for one issue, I called about a leak in my kitchen. Basically, they came out but did not actually address the issue and when I recontacted them to say I still had a leak (after charging me a lot of money to address something that was NOT the source), they put me on for several days later. Needless to say, I called another plumber ASAP and the original problem was appropriately addressed. I'm sorry to say I had this negative experience but I won't be calling them in the future. I probably lost $600 or more invite process.

Steve B.

beware of this company...a cloged sewer pipe turned into a $1300 partial sewer line replacement. there was not anything wrong with the pipe. total ripoff.

Gloria D.

if you need a plumber, do not call plumb doctor!! they were the most unprofessional people i have ever dealt with in all of my 71 years. the person who came to my house for no hot water left the water on to a leaking hot water heater and refused to come back. i think they did not know how to do the job but do not trust them!!

Allison P.

Used plumb doctor as they had good reviews but I was very disappointed. Came out and said they needed to order parts for the two repairs we needed and we would hear next day. 2 weeks later and I had to call them as I had not heard from them. She told me her son was working real hard trying to find the parts but could not so could i call to try and find them OR they could just replace both things completely. Ha! Replace two things that did not need replacing, just fixing. I would not recommend or use again ever.

Hartmut R.

All of the failings of my 1980's home show themselves on weekends or holidays, so when a huge root of my enormous Bartlett pear tree finally grew to the size required to rupture my water supply line, of course it did so on Friday night. When I was alerted to the geyser in my front yard by a neighbor on Saturday, I had no choice but to give the job to the first plumber to answer my stress-loaded call. After three useless voicemail responses, I dialed the Plumb Doctor, and the doctor was in--in Kennesaw where I live. Without going into the grimy, frustrating details, I will just summarize the problem. There were two problems with the pressure regulator: it got clogged up by dirt that got into the line when the split was repaired. So after the repair the water flowed, but after after 10 seconds it slowed to a trickle. By the time I had discovered I discovered the problem the plumbers were on their way home. On Sunday I bought a new regulator and on Monday morning Brandon, the Plumb Doctor owner came out to install it. Incredibly, even now the flow rate was far slower than what we were accustomed to. So I called Brandon again, and he came out again. How was this possible? This time the answer was that what we had held to be normal water pressure was really abnormal, probably because the original regulator had failed, even before we moved into the house 13 years ago, so what we thought was normal pressure was actually 100 pounds of street-level pressure. So the problem was solved by simply tweaking the pressure adjustment knob on the regulator valve and valving down our expectations to a new normal. The important point is that Brandon took the responsibility for the snafu and made two friendly, cordial, additional house calls without a complaint and without charging me anything for the time and effort that he, the owner, had donated. That is my main takeaway from the experience and the reason why I will never call another plumber: If any loose ends are left unattended on an unusual job, the Plumb Doctor will do whatever is necessary to rectify the problem and reduce the customer's stress level. The Plumb Doctor operation is also otherwise first rate.

Mike N.

They just want your money. The water bill on a retail building I own went from $240 to $900 one month so we obviously had a leak. Cobb Water didn't find a problem at the meter, no surface water visible, no toilets running. So I called Plumb Doctor and explained to the receptionist that I needed someone to look for a leak. Okay, great, we'll have someone there in 2 hours. I couldn't be there so I left a check with someone to pay him once he found and repaired the leak, He shows up, tells her he'll look around, then comes back and says he doesn't see water anywhere. We should call a leak detection company and here are 3 companies that do that. What?!? And here's your bill for a service call. Again, what?!? She was in a bad spot so she wrote the check. Later I called them for an explanation and the receptionist said she would have the owner call me to discuss. I never got a call but I got a card in the mail thanking me for my business. So I wrote a note on the card explaining my disappointment and mailed it back. Still never heard from the owner. As a business owner myself, I would be ashamed if my company treated people this way. Guess they don't need repeat customers.

Michelle G.

Ok first let's all agree Plumbing issues suck and they're expensive to fix. But this company went above and beyond! They are up front about cost, options and what needs to be done. Everyone we spoke with or that came to the house was professional, knowledgeable and did an excellent job! It's a small family owned business that does a ton of work in the metro area and I can see why! Were pretty thorough on research and not only we're their prices comparable or cheaper the licensing, training and continued training that's required of the employees is impressive! Our clogged sink wasn't an easy fix. We're just grateful we found The Plumb Doctor because we know anywhere else it wouldn't have been fixed and we'd have been charged a lot more.

Joe G.

Took 5 days to get to my house , then quoted me $700 for a leaking faucet in the shower. On top of the estimate they charged me $50 just to come look at it. I called someone else. They picked up First ring , were out there that day and charged me a total of $75 for the repair. $50 for labor and $25 for the parts. Don't waste time with them unless you have some money to burn

Jen Z.

Brandon answered my call in the middle of the night & did everything he could to fit me in to his already packed schedule so to help me out in an emergency. You don't find that very often these days. Also, best prices around. I definitely called other people before getting ahold of him & they were outrageous.