Platinum Full Service Plumbing

Mike D.

Nate and Cedar arrived on time and completed my main water line replacement in one day! The final bill was exactly what they quoted me - no unnecessary up charges. Overall a honest hard working team

Delon L.

Colton the owner did a great job repairing a hose bib at my house. He was honest with his pricing and flawless on his execution!

Strongly recommend their services!

Cheers,
Delon

Bret M.

They were slated to do the plumbing rough-in for our new house and when they were supposed to show up, they told our GC that they couldn't make it because they had a job that they could ""make more money on"". This has caused a pretty significant delay to our project at this point. I'd be hard pressed to ever consider them for another project, and definitely will steer others away from using them.

Bill B.

I replaced a 15 year old 50 gal tank water heater with a state-of-the are tankless heater and Platinum did a very good job. They showed up on time, finished on time, and had to do a significant amount of work to get the new one installed. Colton was very prompt and in my opinion, honest about the options and the pricing.
They were able to schedule the heater replacement the next day and I was without water for only about 3 hours, even though the replacement work took about 7 hours. They cleaned up their workspace very well and were very polite and easy to work with

I did not have any of the issues I have had with other plumbers, and would recommend them very highly.

Gabi T.

I have been quite impressed with the caliber of workers coming out to my home to work on an entire replumbing project. It has been a frustrating process for them and our family, (based on the previous plumber) but they have handled it with professionalism and grace. They clearly understand the stress involved in cutting into someone's home, and have treated it accordingly with checking in during the demo process to let us know what they were cutting and why. When I have had questions, they have answered them respectfully and patiently. They also have made logical and clean cuts so the next contractor will have an easier time re-sheet rocking. Brandon, David and Ricardo have repeatedly said ""Don't worry, it's our job. We want to make sure it's done right."" They work so well together, it is hard to tell who the lead is. I am also impressed by how tidy they keep their work space and clean up at the end of each day. The crew even went so far as to stay late to ensure we had running water. They are continuing to stand by their reputation of ""Platinum"". Even with the hiccups, they have stayed true to their word and timeline. I appreciate that.

Paul C.

I was facing the prospect of replacing my kitchen faucet, so I went to the neighborhood big box and picked up what I thought was a suitable replacement. Upon opening the box, I quickly discovered that I was not qualified to perform this operation. After two weeks of trying to find a pro close-by to do the job, I found Platinum Full Sevice's website and filled out the contact form (on a Wednesday evening). The next day, I got a call from Morgan, who was able to schedule a plumber (Chris) to come to my place on Friday to do the job. Chris showed up at the appointed hour, assessed the situation, suggested a couple of changed to which I agreed, and despite having to make a drive to gather the necessary items, completed the job within three hours. He even corrected a minor flaw unrelated to the faucet that he found in the cabinet under the sink (at no extra charge). True sign in pride in workmanship!

Sydney E.

Colton and his team were professional, quick, responsive, and operated at the utmost professionalism while doing a full repipe on our new home. They were tidy and cleaned up after themselves at the end of their work day, were very transparent about the process from A-Z and gave us updates along the way, and Colton even stayed late one night walking my husband through how to install our new kitchen sink and faucet that was not part of the job he and his team were working on. His wife, Morgan, was so kind and a joy to talk to during scheduling. If you're lucky, you're get to see pictures of their adorable new baby!
I highly reccommend you support this small, family owned business that goes above and beyond! 100 stars. Thanks, Platinum!

Becki H.

Called them for emergency service, which they advertise on their website. It was Tuesday evening and they said they could not get put until Friday. False advertisin.

S. H.

I had a leak in my shower and called all of the major plumbing companies in Tacoma- they were weeks out or never called me back. I called Platinum Plumbing and she sent Colton and his partner out the next morning! They were friendly, knowledgeable and got right to work fixing the issue. The price was much lower than we expected. I wouldn't hesitate to call them again for plumbing service. Excellent experience!
S. H. in Tacoma

Will C.

I contacted Colton after experiencing a flood in my basement that required replacement of our hot water heater. He installed it in a day and even managed to haul the old tank up my basement stairs by himself. I experienced a minor leak later and he was able to swing by and fix it for no additional charge.

After having another minor issue, I learned that the original cause of the flooding was because our ~80 year old sewer line was starting to fall apart. Colton came out and scoped the line and provided me with several recommendations. Due to the scope and cost of the project, I did my due diligence and called up several other plumbing companies. None of the other people I met with seemed to have the same degree of expertise and honesty that Colton did. He was upfront with costs, schedule, and potential risks, giving me the information I needed to make the right decision. Ultimately, I chose to follow his recommendations.

Replacing a sewer line is a pain, but if you need it done there's no avoiding it. The crew at Platinum Plumbing did a speedy, excellent, and professional job. My sewer line runs smoothly and I have had no further issues (knock on wood!). I'm hoping I won't need a plumber for a while, but when I do my first call will be to Platinum.