Planet Plumbing & Drain

Mrs. S.

Planet plumbing installed a new water heater for us a couple of years ago, and they did a decent job (we thought), although we did have to ask them to return 2x to finish the process (they said they were done, but they were unfamiliar this style & there was more to do). However, when we had them back for a drain clean-out out some time later, we found they had positioned the new water heater in such a way that the clean out could not be accessed at all. While I think this error could have happened to any plumbing company, it was the way they HANDLED it that was egregious. I called to speak with someone at the office to *calmly* explain what had occurred, the guy literally screamed at me for about a minute, as if I was trying to scam them, when they were responsible for the incorrect work (and have records of said work). Not a good customer service management technique.
I was charged full price for the clean-out fix, and the first worker that came over to perform this work refused to wear a mask (or disclose his vaccination status), citing ""freedom"" concerns. Of course people can make up their own mind about this, but NOT when they are coming in a CUSTOMER'S home.
My impression is there is a mix of really good, experienced folks here and some less-experienced plumbers too with little training on how to work with customers. There is a BIG problem with whomever sets the standards for employees (the owner) and how calls are managed. Customer service does take time, and has associated costs, but ignore it at your peril.

John D.

same day service from excellent plumber Gary - expensive but very good work on our stuck valve

Cindy B.

I would like highly recommend Planet Plumbing!! We had a small leak on the shut off line on one of our toilets. Of course this happened during the weekend. We called Planet Plumbing and they were able to send Wesley out Sunday morning. They charge the same rate on weekends as week days. Wesley gave us an estimate and we agreed to it. He went and got the parts and was done in a timely manner. We live in a manufactured home so he had to crawl under the house to shut off the water. I called a couple other companies and they rudely said they don't work on manufactured homes. I should have started with Planet Plumbing!! If we need any more plumbing done, Planet Plumbing will definately be the ones we call. Thank you so much Wesley and Planet Plumbing!!

Jason S.

A very quick, and affordable solution for our backed up shower drain! Excellent customer service!

Karen P.

I hired planet plumbing to do some drainage work on a sump pump. We had an issue we didn't agree on BUT Caleb at Planet Plumbing made a very fair and reasonable offer to resolve it to my satisfaction. Excellent customer service received.

Jolie R.

I have had 3 interactions with planet plumbing, two different plumbers. One, Johnny, was kind, polite, patient and I would highly recommend him. Unfortunately he was not available to complete the jobs when I scheduled them after the initial estimate.

The plumber they sent instead (whose name I can't recall) gave a completely different estimate for one of the projects and seemed unsure or unwilling to do it. He ended up doing one out of two and argued with me when I explained two plumbers had said the line would need to run through the floor. He insisted on cutting into the wall. The hole kept getting bigger and he still couldn't do it. He ended up going through the floor. 3 hours and $445 later, I had a line running to my fridge AND a large whole in my wall I still need to have filled. (Also, a more experienced plumber from a another company did the first project in less than an hour.)

When I called Planet Plumbing a third time because I needed my water heater replaced, I was lucky to get Johnny again.

Liliane V.

Best service ever! My water heater pipe had a leak. Josh came out the day after Christmas and took a look and did everything perfect. Incredible customer service, I will most definitely make Planet Plumbing my go to plumber from now on.

Thank you, Josh!

Paul P.

Planet Plumbing is the best. I've been using them for several years. From their office folks to the pros that come to the jobs everything is first rate. Their rates are very reasonable and lower than other companies I have dealt with in the past. Everyone at Planet is knowledgeable, friendly, and very professional.

Richard K.

Great company! 7 days ago we brought company X to address a gas leak at our home. They came quickly, did no work and provided a ""guesstimate"" and a promised call back with firm dollars and the parts to do the job.

Company X never called back. I called Planet Plumbing. From the first point of contact on the phone I was bowled over by PP's service orientation and intelligence. They sent Chris to our home. Chris did the work quickly, cheerfully and without fanfare. We LOVE Planet plumber.

Company X not so much. Plumber claimed we were supposed to call him. Still had no guesstimate and said he could come out in 2 weeks.

Larry K.

I developed a leak in the copper pipe in my basement on Saturday morning... The basement being flooded... Fortunately I shut off the water on the main shut off valve.
I called Planet plumbing who I've worked with in the past they sent out within an hour a fabulous technician by the name of Oliver-
Oliver was awesome and was able to splice in a new copper pipe as well as help clean up the water on the floor.
Highly recommend Planet plumbing!