PK Plumbing

Shannon M.

PK took advantage of the fact that my 89 year old grandfather did not know any better about plumbing. My grandfather had an issue with his toilet, and the home warranty company sent out PK Plumbing.

Bear in mind, I did not know anything about these services until today when my grandfather was telling me about how the toilet was new and it had been replaced last fall. I found that to be interesting because when I sat down to use the restroom, I had noticed the toilet rocked back and forth. It is a little upsetting because there is no way that through normal wear and tear that an 89 year old man would be able to break a toilet so that it is rocking back and forth in ten months.

So, I called PK because I felt that this needed to be addressed. What I found was PK was not interested in looking at or taking care of this issue, as they only warranty their labor for 30 days. I was told that I could pay $75 to AHS, or $120+ for their hourly rate.

I do not feel that anyone should have to pay any amount of money because this is not a new issue with the toilet. This is an issue with shotty work on a toilet they installed less than a year ago. If the everything had been installed properly with good bolts, new wax ring, and being set properly there should be no sway to the toilet. 10 months of a small 175 pound man sitting on it should not make a toilet that off center. Period.

The issue we are having is from poor installation. The company is not interested in offering quality work, and apparently AHS isn't worried about having a quality company maintenance claims.

If you have other options, do not use this company. I am highly dissatisfied and upset that my grandfather was not given good quality service.

Joseph J.

The plumber, who arrived had an excuse and complained about everything and he fixed nothing. He didn't even bring his tools and had me take off the jacuzzi bath tub cover. He blamed everything on my home warranty company and said they wouldn't allow him to take it off. The Plumber from PK Plumbing LLC was incompetent and unprofessional. The next day, I found anther company who sent a plumber out who quickly found the problem.

Gloria B.

PK plumbing was sent out by my warranty company to look at my gas water heater. The first guy came out and said it was old and rusty and needed to be replaced he said he would submit to the warranty company which he did not do. PK sent a different plumber out and said it was old and installed wrong so the warranty company would not cover the repair. He quoted the repair at $1300. The appointment was set for over a week later. I called PK to ask for my quote in writing the rep that answered kept saying she was waiting on the plumber to send it. I finally got it days later but it was not itemized. So I still don't know what I'm paying for. Fast forward to the day of the appointment they show up with NO WATER HEATER and state he could not find the size and I needed to switch to an electric heater.He said he would have the electrician call me in an hour. I have not heard from them since. I will never use PK Plumbing again .

Kevin N.

Does anyone else notice how all of the positive reviews for this company have this line ""(calling me 30 minutes before he would be arriving)""? People paying for yelp reviews now? for shame.

Joshua B.

Worst service ever - only time i have sent a technician out of my home! My warranty company sent out PK Plumbing to replace my hot water heater. The technician informed my wife that when he could not drain the old water heater because of sediment that he would have to punch a hole in the drain pipe with a screwdriver and get out the way. Additionally, he informed her he would not be responsible for any secondary damage due to the spraying water. My wife concerned about surrounding electrical outlets, very wisely called me and I spoke to the technician. I asked him for a better alternative and he informed me of his 26 years of experience and asked me what i thought he should do (with an attitude). I mentioned he could open the drain and push a snake or rotor rooter up the pipe to loosen the sediment and start the draining. It was clear the question was rhetorical when he then informed me this was how he does it. On top of this he was rude with my wife and not respectful of my home when he threw a heavy pipe down on my wood floors. We sent him away and i have another plumber installing my water heater. I called PK Plumbing to express my concern and they backed up the technician. Again - worst service ever.

Lovely D.

My water heater started making less hot water and needed to be looked at. I had to use PK plumbing due to my warranty company. They first came to my home on November 18th to tell me I needed a lower element. I was charge $100 as per my warranty deductable. I was told they would have to order the part. Fast forward 10 days, they never called me I had to call them to find out they had the part. The plumber then came out December 1st to replace the lower element. While he was there the plumber told my aunt he forgot to turn the electricity off to my water heater, causing it to spark. He then turned off the electricity and replaced the lower element. After he left I went from some hat water to no hot water at all. I then had to call the warranty company to complain or get a response since PK plumbing rarely picks up the phone and does not return messages.

The warranty company sent a new plumber out for me to find out PK Plumbing burned out my water heater and I needed a new one due to the PK Plumbing's plumber's mistake. I had to pay out more money for the 2nd plumber's work hours to replace my water heater, paying $275 outside of the initial money paid to PK plumbing. Also, the 2nd plumber let me know my house would have burned down due to the initial job of PK plumbing. So due to PK plumbing I am out of $375 instead of $100.

Matt M.

I was forced to use PK Plumbing because it was through my Home Warranty (HWA). When I filed a claim, I was told it would be almost a week before someone would come look at the leak in my bathroom, despite the fact that there was water on draining into my basement and over my floor. When the tech (Steve) called and said he was 15 minutes away, I left my office and hurried home. 45 minutes later I called and he was at Taco Bell 15 minutes from my home. When he finally arrived he spent less than 10 minutes looking at my basement, told me he couldn't tell anything, and then told me he was leaving. I insisted that wasn't the acceptable answer he had me run the water from the bath causing the issue and then left, despite me showing him pictures and telling him the issue isn't immediately apparent. DO NOT use this company if you value service. Not a single thing was accomplished, and when I expressed my discontent with the Tech (Steve), he filled out his form in silence, handed it to me, and disappeared.

Eric A.

Tony was an excellent representative from PK Plumbing. Very courteous and professional. He started the job and worked throughout the day until the job was completed. He never disturbed the household as he did his repairs. I was pleasantly surprised going through what I thought would be a very stressful process. My belief in quality customer service has been restored.

Nate R.

A guy named Larry showed up to our house from PK Plumbing after being referred by our warranty company. We were seeking a plumber because there was a smell of sewer gas in our house intermittently, last week it got so bad overnight that we decided we needed to have the problem diagnosed by a professional.

It was very clear from the start that Larry had no intention of actually trying to diagnose the problem. He even had the nerve to tell me ""It doesn't smell bad in here now"", only minutes after showing up, like I was making up the smell and it was all some big lie to get Larry to come to my house for the fun of it.

I then showed Larry our plumbing and each of our bathrooms, particularly the bathroom where the smell seemed to be originating. The apathy was obvious the entire time he was here. The visit ended with me giving him the required deductible and me telling Larry to ""just leave"" without any clearer idea of what the problem may be. The reason we called a plumber was to get a diagnosis from a professional about what was causing the issue. What we got was an annoying waste of time from a very shady company.

Couldn't recommend any less! Terrible company. We will make sure our warranty company understands what a joke they really are.

Sandy R.

As part of AHS warranty - PK Plumbing assigned an associate who visited our home to repair our garbage disposal. The gentleman was very quick to replace the motor and left. Today we found that the disposal is leaking under the sink. He did nothing other than replace the motor - no diagnosis or check to make sure all was installed and addressed. Of course, today is Sunday so no one is available to answer phones. Not happy!!!