Pipe X

Christi C.

Dishonest and rude people all around. Long story short, I had them come out through Cherry Creek HOA and the technician did work for maximum of 2 hours (I was there the whole time). Then they charged me for 5 hours of labor and said they use a ""gps-tracker"" for all their technicians and that it was correct. Nearly impossible to get in contact with anyone. Never showed up during original repair time/day. Had to reschedule multiple times with no proper communication whatsoever. Left a disgusting mess in the bathroom. Lazy, incompetent, and dishonest technicians, manager, and company as a whole. Read other reviews about similar experiences and avoid this corrupt business at all cost.

Chu S.

I hired Pipex because Cherry Creek Pro HOA recommended them. These managers are not nice by the way. PIpe create bigger problems and then lie after they charge your card. Technician caused accident, creating bigger problem, and when onsite, he clearly defined HOA was responsible for the drain issue. Again, after payment was charged, they turn around lie that HOA was not responsible, you can guess why they did that. They won't show up unless you provide a credit card upfront. Look for a more honest plumber, not this one.

Cindy J.

We had a leak that was dripping into the unit below ours. Justin came out promptly and did an excellent job fixing our problem. He was courteous and professional. Thanks Justin and Pipe X!

sarah h.

Surely as hell but the work is too good not to give this company a five star. First of all, they were beyond prompt and were able to file all the necessary paperwork with the city of Denver within DAYS of our signing the contract. Next, they listened and accommodated our demands. We replaced all of the pipes in our historic home but didn't want there to be evidence of work completed. So these guys came out, did some magic, and poof... you'd never know we had our entire yard tore up. Our beautiful landscaping was left unscathed.

All of Sam's workers were respectful and wore masks. When we didn't like something, they fixed it. Just needed to speak up.

They were in and out in less than a week.

We had a plumber come out and double check their work and they asked for Pipe X's contact information since they did such a ""brilliant job.""

So, if you're looking for solid solid work, come here.

Marilyn H.

I worked with Trevor and Greg for a hot water heater replacement at our rental condo 40th and Chambers 5/30/20. I appreciated the prompt service and professional installation. The problem was with the bid and payment. I was quoted $2468.00 for the water heater replacement and was charged $3000. After several calls and attempts to understand the higher charge and expected refund for the overcharge I was informed today 7/20/2020 that the install and water heater just cost more and there would be no refund. The invoice I received did not explain the increased charge--just a flat fee of $3000 that was paid over the phone via debit card back in early June. That is unfortunate because I cannot recommend the company to others.

Pamela s.

My HOA ordered this company to come to my townhome for a clogged sink and I would not recommend this company. The plumber only said he clogged it from my sink when he told me it was not in my main it was in the secondary pipes. He didn't tell my HOA how far he went down on bill. The charge way too much money after p.m. Plus have pictures of him breaking my cold water valve and I have pictures to prove it. Would not recommend this plumbing company. This was February 5 th 2020.

Derek V.

Jeramy came out very quickly to respond to a clog in our washer drain pipe. He was very professional and friendly. It was refreshing to get somebody to service my home who is informative and actually walked me through the issue and what he needed to do to remedy our problem. It's people like Jeramy that truly make a company great. With that said, he was not able to find out what was causing the clog, he recommended coming back the next day to make cuts to creat an access point where the clog is at.

* updated the following day

Different dude came out today, unfortunately I cannot recall his name, and was in and out in 10 minutes. The previous tech did not solve the issue, he was very friendly, just not able to figure out the problem. This guy was able to snake it out and showed me as he flushed the drain pipe continuously to ensure no water would come back out.

Yan M.

The experience with these guys was a very negative one. In order to place an order for some water shut-off switch replacement work, they took my credit card info in advance. Then, they came out, spent a little time inspecting the outside of my property, and their supervisor called me to let me know that my unit *did not* have an individual water shut-off and that they need to call and make arrangements with the HOA to turn off water to multiple units in the complex. They said they'd be in contact with me. I said OK but they never contacted me since. One of their men came out to the property the very next day and *asked to raise the concrete in my backyard to look for the water shut-off*. This seemed super-weird as just the previous day his supervisor said my unit didn't have one and even more importantly I did not want to destroy $2000 concrete flooring in my small backyard because I know there is *no* water shut-off there. I was present when the concrete was poured and there were just sewer access points which the contractors left uncovered. Two weeks have elapsed, no one reached out to me, and now checking my credit card on my mobile device, I see a $192 charge on it. How about that? I call them and the receptionist says that the order has been marked as completed and that the work was done! Umm, no, no work was done so please don't bill me! And now that these guys have ruined my trust in them, I wouldn't want to deal with them.

Kathy M.

Their customer service was terrible. Their dispatch person was rude especially when trying to get a timeframe of service and no followup after I had called repeatedly. After awhile, honestly just gave up and a different plumbing company, MasterBaster was here promptly, gave great customer service and fixed and resolved the issue in a mater of minutes. This was after I wasted 1/2 a day and missed work for PipeX due to their unresponsiveness and lack of concern about giving good customer service. Call MasterBlaster or any other plumbing company instead!

Olivia B.

It is already an inconvenience to do schedules during a block time frame, but I get why it has to be done and that's fine, but when they show up 25 minutes after they were supposed to be at my home, I cant help but feel frustrated. If you can't be punctual, than what is the point of making an appointment? When I called to find out where the person was the woman kept insisting that he was there, just in a different unit... Well that is not the same thing as being in my home between 8-10am like what was scheduled, and it was currently 10:20 which is why I am calling asking where he is. She was extremely rude and just continued to argue with me about how he was ""there, just not in your unit"", didn't even bother to apologize for the inconvenience. Quite frankly they were very unprofessional and rude, I would not recommend using them unless you want to sit around your house all day waiting for them to show up when they can, and to have the person who answers the phone be rude and condescending.