Pipe X

Janelle S.

Inexperienced & Lazy! We had a leak coming through the ceiling of our apartment and PipeX was recommended by our HOA manager. So we called and a plumber came out pretty quickly. He spent about 15 minutes looking at our apartment and the one upstairs and confidently said it was a HVAC issue (air conditioner) and left us with a $144 bill and a recommendation to call a HVAC contractor. We did, and that person told us it was definitely plumbing - so we got another bill from HVAC and called a different plumber. That plumber fixed this issue (drain problem with washing machine). I wouldn't use Pipe X as it seems they don't hire qualified plumbers.

Rachel B.

I can't comment on the quality of their work since they never showed up for my scheduled sewer clean out and scope. They gave me a two hour window when the tech would arrive. At the end of that window I called to check the status of the technician And the scheduler told me I was next and she would call me when the tech was on the way. She never called and they never showed up.

Craig S.

Well here we go again, had a pipe burst in my house and needed a plumber (story of my life, I should just marry a plumber and get it over with).

I called up PipeX to see if I could get someone out ASAP and was put on hold for 5 minutes while they tried to figure it out - small price to pay. The guy told me that the dispatcher was not available and he was just filling in and would call me back as soon as they found a time.

I got no call after 30 minutes so I scheduled another plumber to come out. About five minutes later a van pulled up to my house (45 minutes after talking to PipeX) and it was PipeX! I was shocked because nobody said they were coming out (and hence 4 stars instead of 5 because, communication people!) but I'm happy regardless because repairs are now underway! Second plumber cancelled.

The plumber they sent was just the nicest guy. I mean, seriously, just a down to earth nice frickin guy and got my problem fixed in no time.

So, PipeX to the rescue again. And, again, they did not let me down and not only were highly responsive but also, again, sent a super nice person to do the work. So, again, I hit them with a glowing review because they absolutely deserve it.

Honestly after no call back I was really disappointed in PipeX because I made them ""my plumber"" after the last great appointment and was bummed that they let me down. I would say they only forgot to call and did the same great work with great people and great service as usual. ""My plumber"" yet again!

P.S., let a guy know when you are on your way, I hate to answer the door in my bathrobe :).

P.P.S. - if you know of single plumber that looks like Jennifer Aniston send me her number would ya?

Natalie E.

SHOUT OUT TO PERRY who answered my after hours phone call while he wasn't even on call and helped me get a hold of the guy who was on call! Perry, thank you SO MUCH for helping me out when the guy who answered my phone call gave me attitude. I'll be calling about that tomorrow.

Andrea P.

Pipe X came within an hour of my call after my scheduled plumber was a no show! I was in quite the panic that I'd have to take another day off work to hire another plumber on different day. Minus 1 star for accidentally spraying down my kitchen in the process. But as they were the only plumber I called out of 20 that could make it right away, I'll take what I can get.

Julie N.

Buyer beware! While these guys did good and prompt work, they were anything but clear and transparent about the charges. The owner told me my job would be $216 (for time and a half) and didn't mention the common things that would cause it to be more - he repeated a couple times: just $216. He added that they aren't like Roto Rooter who quote a low number and ended up with a four- or five-fold higher price.

While the work was going on, the technician called us three times. The first time he asked permission to go in through the wall - never mentioned any additional charges. The second time he asked if we would like him to do a video of the drain (which we didn't really need given that he found a big problem upstream) and said ""it'll only be 10 minutes"", which to me meant we would be charged for an additional 10 minutes (how much could that be? $30?). The third time he called to collect his fee and asked for $789!! He offered no explanation. I contacted the owner who did provide an itemized invoice and did offer to eat some of the charges (which I appreciate), but I still say ""buyer beware,"" because unless you're really on your toes and ask all the right questions you could end up with a much bigger bill than you anticipated.

Nathan G.

Cannot recommend them as they delayed my tile project significantly. They installed my Multichoice valve backwards causing the water to come out the spout and shower head. They came back and fixed the issue however now the pipes do not line up and it looks incredibly unprofessional. Price was decent even though I was charged for an extra half hour. I clocked them there for 57 minutes. Can't recommend and will not ever use again. Only giving two stars because of the price, would be one if they were more expensive.

Rashke C.

I'm a woman who knows zero about plumbing. Thankful, I don't have to because Antonio at Pipe X does. Pipe X deserves all of the raves here and lives up to them. Robert provided a tremendous customer experience from the 1st phone call all the way to completion of the work. Robert tells you up - front what they charge per hour, provides a really accurate estimate, because they listen & pay attention to what you're describing. This is my go-to plumbing company from now on and I plan to share them with everyone I know.

Rives B.

These guys just swooped in and saved the day. They were maybe the 4th or 5th people I called but the first to answer on a Sunday, and Andrew was out within 2 hours.

An old section of galvanized pipe rotted out at the threading. Suddenly water was gushing from under my sink. The section of galvanized pipe was basically rotted together and the whole thing needed to be replaced. Luckily it was only a couple of feet long before it transitioned to copper pipe. Andrew agreed with my assessment and did exactly what I would have done if I'd had the tools and supplies.

Andrew needed a tool he didn't have and drove an hour and a half to grab it and make it work. He had the job done in a few hours (travel included) and it's all up and running same day. He tolerated my terrifying German Shepherd barking at him constantly with kindness. He shoved himself into the smallest under-sink cabinet that IKEA has to offer. He charged a very reasonable rate, too, for that level of heroics. Even if I'd had that section of pipe swapped out as a preventative measure rather than on an emergency basis, I expect it would have cost the same. I will recommend this company to random people on the street if I have the opportunity.

And now I don't have a galvanized ticking time bomb underneath my sink anymore. :D

Tor S.

We hired Pipe X when we began having trouble with the sewer line in our historic neighborhood home. The problems turned out to be much worse than a simple clean-out could fix and Pipe X was such a great help. Chandler was very courteous, knowledgeable and to the point. We found that the 100 year old clay pipes had broken or collapsed in so many places that nothing was passing through. We had to replace our entire sewer line to this duplex and the work was completed quickly and well above my expectations.

I absolutely recommend using Pipe X for you plumbing and sewer needs as I will absolutely be calling them first should the necessity arise at our other properties.