Pipe Wrench Plumbing, Heating & Cooling

Cristi C.

Jeff from Pipe Wrench Plumbing was one of the rudest people I have ever had the displeasure of meeting. From the moment he walked through our door his tone was extremely condescending and he looked past any information we were trying to offer about our plumbing issue. When the exchange first began we tried to overlook his attitude because at the moment we were desperate, as our toilet and shower were backing up with sewage. When we brought him to our crawl space where the pipes were located Jeff refused to go under the house to look at the piping. His exact words were ""I'm not going under there and getting dirty."" At this point we did say to him, ""aren't you a plumber?"" To which he replied he would remove the toilet and snake it for $800.
We were blown away. The plumber we were paying $50 to even walk through our front door wouldn't look under the house at the obvious issue!

Glenn M.

These people do excellent work. They have always been on time, and their technicians are professional and courteous.

Stuart S.

I called about a blocked sewer line. They sent a guy out to run a rooter. Then a guy showed up to run a camera through. They both did a good job. The camera guy marked where the line was and 3 days later two other guys showed up to dig the line up and replace it. They took it upon themselves to dig in the wrong place. Finally, they got it done but it was too late to fill in the trenches. A week later, I called to ask about finishing the job, so another guy showed up and spent an hour doing that, but the job was far from satisfactory. PWP called and said they would come out in a few weeks and check on how the yard had ""settled"". They called last week and said they would come out ""tomorrow"", but never showed up. I'm sure they have people who are capable of doing a good job, but most of them I dealt with just didn't have the heart to do a half way decent job. I would not hire these guys again. Looks like I'll have to finish it myself or hire somebody.

Patti K.

They came out here to look at My toilet in the master bedroom. He took one look and told me I would need a new toilet. I question that because mine was only three years old. They said that didn't matter some toilets went bad sooner And that it would cost approximately $900 to replace. I said wasn't there anything cheaper and they said yes, are used one including installation would be about $350. I told them I needed to get a second opinion. I got my second opinion. It cost exactly a service call to replace a ring inside The bottom where the water hits the drain To flush. I would trust them as far as I could throw them. When I called up to complain to the owner, they just brushed it off.

Go B.

MONEY SCHEMERS!!!!BEWARE!!! I just had one of their technicians just left, Jeff A, who quoted me 1700$$$$ too hook back up 2 vanities with new faucets and a new toilet after tile work was done. 1700??? Contractor was going to do it for free but I wanted a plumber. I had the same experience previously that plumber started to quote ridiculous rates for different services so back to Hiller.

Tamala J.

this is an update to the last review on pipe wrench plumbing's terrible buss. and work , the cheap bib they put on the back of my home went bad , water all over my yard this morning , I was told , and I have this on my answering machine that because of the last issue they had with me , they will not be servicing me any more , well , this cheap bib you installed , might not be under warranty , but the rest of the pipping is , and if it goes bad , you darn well will service me , or you will be sued , when I just tried to call them back and tell them this , they will not answer my home phone number nor will they answer my cell phone , they have blocked me , as I said in the last review of this fly by night company , I was told when they let pipes lay on the ground and not insulated , and my pipes froze , it was my fault because I lived in a trailer ( so im trailer trash now ) and that because we have no building codes in Morgan county , Tn. , they did not have to do it right , and to bad , I would not give 1 star if I could , they will rip you off , unethical , liars ...

Chris P.

We called Pipe Wrench Plumbing to explain we had an active leak in an upstairs toilet, and that water was coming through the ceiling, and that the shutoff valve had failed so we couldn't stop the leak without turning water off to the entire house.

We needed someone to come out same day. They said no problem, and put us on the schedule for later that day. So far so good. But the person who showed up had no tools. They sent a sales person instead of a plumber.

After a few minutes of inspecting the toilet, this sales person went outside, then came back in and informed us that the pressure in our pipes was extremely high, about 150psi, which meant our pressure regulator had failed.

He explained this high pressure can damage toilets and other plumbing fixtures in the house, and that it explained the leaking toilet upstairs, and that problems like this are common when a pressure regulator fails.

He said it was a huge priority to get the pressure regulator replaced, and quoted $800 for that, plus several more hundred to fix the toilet itself, and the shutoff valve.

I was surprised by this, because we had replaced the pressure regulator about a year before. I thought maybe the previous installers had done something wrong.

So I went to Home Depot and bought a $12 pressure meter. I went to the same hose faucet that he used outside, to measure the pressure myself. It was 35 psi.

I called so that management would know that I got a different reading from the sales person, and that I didn't think we actually needed the pressure regulator replaced. The manager and sales person came out again, together, and tested the pressure again. The manager confirmed it was 35 psi, like I had measured, and there was nothing wrong with our pressure regulator. The manager said it was just a case where the sales person was using a bad pressure meter, and they would get him a new one.

I will let the reader draw their own conclusions.

mack S.

This review is for their management/customer service. No issues at all with their plumber. I called to get a very simple and straightforward answer regarding a pipe joint makeup made over a year ago (I was doing some other home repairs recently, I noticed that one of the pipe joints was not like the others). After a lengthy back and forth phone calls, where I was interrogated as though I was guilty of something (over 2 day period, multiple phone calls), they told me there was nobody anywhere in their company to answer my question, and I was mistaken on which company performed the work on the house. Her quote ""there are many plumbing trucks/companies in Knoxville that are also called Pipewrench Plumbing, you mis-identified us and are calling the wrong company"" and ""If you do indeed want an answer about joint makeup, you'll have to pay for another service call"". I told her based on her customer service, it is no wonder they have so many 1 star ratings on Yelp. She said that I should contact the BBB, that their BBB rating is good. smh..... Anyway I called another company (Dean Plumbing), I got my question answered in about 30 seconds - he gave me a quick answer to my simple question on joint makeup (both types of joints are technically acceptable) - and I was a happy camper.

Kendra T.

First, I want to say that I am not an employee fabricating any five star review as another person has suggested in their review. I am actual customer who needed help with my washing machine overflowing into my garage. When the guys came out from Pipe Wrench they looked over everything thoroughly. In addition to our washing machine, there were other things that needed to be fixed. They explained what needed to be done and the cost involved. We made the decision to have everything repaired and we have had no further problems. I highly recommend Pipe Wrench Plumbing. The men worked diligently until the problems were solved. We found every employee who came out to be friendly, professional, straight shooters and hard working. Could not be thankful enough for Pipe Wrench Plumbing. I would highly recommend them to anyone.

Mota L.

Pipe Wrench was called to find the leakages in the gas line. No same day service provided !
Their technicians are not very knowledgeable. Initially a leak was found and costed about $1500 to fix. That fix did not help and the pressure test would still leak. Instead of spending time to find the leak, the technician gave up and recommended a new gas line installation at a cost of $4580. The new gas line turned out to be a project as it would also leak. Different technicians spent their days trying to fix the leak. It took them a week (You wonder why a few days were not spent finding the leak).
The only person that turned out to be technical and helpful was their manager.
Overall I gave them F rating as they turned out to be not very ethical. Instead of spending time to help the customer find the leak in the existing pipeline, they opted to fill their pocket with an expensive and time consuming solution. It costed me more money to fix the holes on the floors and ceilings ;(. And they did not provide any credit for ~$1500 charged earlier. I wish I had consulted someone else for the 2nd opinion.