Pipe Doctor

Aziza A.

The owner cursed me out on the phone and called me a cunt for asking a question about a service plan.The customer service is horrible! I did not appreciate it and it was uncalled for. I would not recommend anyone spend their money to support such a low grade business. My worst experience EVER. The customer is not important or valued.

Evelyn M.

Worst customer service ever recieved . I have been a faithful customer for years and because his front desk person messed up in taking down my information and being extremely rude he called me to insult me in front of my kids telling me to go fuck myself and i must not be getting laid by my husband disgusting human being . On how he treats his customers when it was there fault instead of apoligizing . He should not be a owner of a company when he does not know how to treat people . I had to give a star to post this but it deserves no stars

Keara D.

Hired them to come out and replace our toilet, they took off the old toilet and THEN advised us we got the wrong toilet size (I didn't know this was a thing), and then tried to charge us $200 for the uninstall and reinstall of the toilet. They could have told us it was the wrong toilet BEFORE taking off our old one, or told us the correct toilet to purchase BEFOREHAND. Then when we asked to have the $200 dropped to $115 as it was an error on both sides - the tech said fine but do not call us back again. When we offered to go get the new toilet and pay a trip fee, that should have settled the matter as it was more than fair - quite a ridiculous attitude for a ""business"".

Fsl_ M.

Worst customer service ever!!!! I scheduled and appointment and they never came. I called them and they had a very bad attitude.

Vadim G.

This is a follow up to my 5 star review in Spring of 2018. Mike replaced our Navien boiler in 2018 and I was very pleased by his service.
In 2019 I placed several calls to have our Navien boiler serviced but despite speaking with the office and emailing, my calls were never returned. I attempted again few months later to have it serviced by my calls and emails were never returned again. I figured they were busy and not interested in ""small job"" like mine so I requested another company to service it. They came several days ago and after looking at the boiler they said it cannot be serviced because valves were not properly placed and the entire job was not up to standard. They offered to have it properly wired which would cost me $3500-$4500.
Now I understand why Pipe Doctor Mike never returned my calls. Please be aware!!! I am one of those unfortunate customers who got scammed by Pipe Doctor. Please be careful when doing business with him. Dishonest!

Elsa B.

Our basement flooded when a pipe going to our water heater broke. We had to shut off the water to our whole house. Called Mike and he was here within the agreed time frame and he was able to quickly repair the pipe. Very professional and The prices were very fair! Very happy with their service.

Fred K.

Not that I'm a customer -probably for the best but the owner should either not pickup the phone when he's in a bad mood or have someone more personable be first contact with new potentials!
Right away with a combatant attitude about my job as I described it to him, then to top it off almost hung up on me telling me he's not interested in my job because I don't live within his direct area! Fine and understandable but have some customer personality and be a businessman not a big shot! There are ways to speak to customers whether you work for them or not. I can only imagine if he did work for me and then there was a problem this is the underlying attitude this gentleman has as a business owner and it is just a gut wrenching feeling to stay away from him.
Just look at the other reviews that are all saying the same thing about this guy! If you're looking for a plumbing company keep looking, everything about this company and this owner tells you to stay away from him and it's not just me!!!

S N.

Won't recommend, Very rude and unprofessional. I called to schedule an appointment for an annual maintenance on my boiler and i got a call back from mike. I gave mike the model for my boiler and My request was to confirm that they are familiar with this type of boiler and that they follow the manufacturer's required maintenance as I read it in the manual. Mike refused to provide details and explanation of the service they perform or what's included in the maintenance tuneup. His argument was that he won't divulge confident information, but at the same time, how can I pay for a service if I have no clue what's being done to the boiler. All he said is that we will follow the manufacturers recommendations, and it was up to me to know what it meant. This just makes me believe that they either don't know or not professional enough to explain to customers the type of service they provide. Either way, I wouldn't want to work on my boiler with that attitude. Stay away!!

Greg Y.

Just had an appointment with Mike, one of their representatives. Before he can even hear me out, finds out I got quotes from others, shakes my hand turns his back to me and leaves without any other words. Anyone in any industry should understand that every consumer wants the best and needs multiple opinions to compare before making big investments. None of my other plumbers treated me this way. I was actually more inclined to going with local plumbing company such as pipe doctor after reading their reviews. I am very happy I did not go with their services, he did me a favor and showed me how this company is capable of treating people. Will never be calling again, and will make sure everyone in the south shore I am highly connected with will not use their service. Unprofessional.

Joseph G.

As a consumer we have all these contacts now to help us pick the right person for the right job, see work projects completed, but not in this case. I found pipe doctor on you tube with a video of showing an install of a boiler and how professionally done the work was. I was in the process of looking at the service contracts they provide which i needed an hvac contract. I wasn't fully ready to commit yet til i checked on what was covered. I was unhappy with the install of my condensate neutralizer on my boiler from my previous contractor so i reached out to pipe doctor cause they seemed to do good work and i was looking to go with them on a service contract anyway only to get into a speedy conversation trying to sell me on a service contract instead of fixing my concern. Or just say you are to busy for small jobs like this right now. I know it's the busy season i am in construction and understand. Be thankful your busy instead of your head swelling up. Now ""I'm telling it like it is"" you could've handled that phone call a little more professional. Definitely don't want you in my house. Sorry but people need to hear about things like this.