Pinnacle Plumbing Service

Corrina K.

Tl;dr: Cleve didn't do a great job and, more importantly, he lied when he said he'd send photos to the home warranty company to ask if they'd authorize him to fix it.

Cleve was sent by my home warranty company. Neither he nor his secretary are good listeners, which definitely made this process more frustrating (there are a few other pieces of story not summarized here, it's long already). The main issue, though, was that Cleve was supposed to replace the handle on the toilet (to flush). When he installed it I asked if he could make it horizontal instead if up on a 45 degree angle. He said it's designed to be that way. He flushed a few times and jiggled the water level and left. When I tried it myself, I realized the handle was knocking against the toilet tank lid when it flushed. For this and other reasons, Cleve came back. He said the handle he had used (which was quite industrial looking) was ""industry standard"" and that whether it was good was a ""matter of opinion."" He finally agreed to take photos of the two handles (the new one and old one on another toilet) to ask the warranty company if they'd authorize him to ""special order"" a plastic handle like I had before. A few days pass and I get autogenerated emails from the warranty company. I think it's in response to his photos. When I finally speak to the secretary, she has no idea whether Cleve sent the photos to the warranty company, telling me to just call them myself. After I push she says she'll leave a note to ask him. The home warranty company told me that after the second visit, Cleve marked the job as complete; they received no pictures (the emails were about something else). They sent another plumber out who installed a new, non-industrial looking, horizontal handle. Cleve never did call to tell me he submitted those photos to the warranty company, so I can only assume they were right when they said he marked it as closed...and that Cleve lied to me. (I will say that he never used foul language around me and was polite, contrary to some reviews.)

Matt H.

Used my home insurance, they sent out someone from Pinnacle. He was very dissmisve towards my wife, rude, and extremely unhelpful. The plumber tore apart a bedroom closet to gain access to the underside if the house, leaving all of it's contents strewn across the floor. The ""service"" he provided was to give a 5 minute look around and then proclaim he couldn't fix anything unless we pony up more money, outside of our insurance, to fix the problem. Then left without even trying anything else because "" It might be messy"". At this point I can deal with a little mess if we have working sinks, toilets and showers.

Kenny S.

Good service very knowledgeable. Great prices would recommend and use services again. Had an issue with a leak in the kitchen/garbage disposal. Diagnosed the problem fixed it and we are happy customers! Customer service was great too!

vik c.

This is the worst company to deal with. Their customer service sucks. I had an appointment today and the worker ""Cleve"" didn't show up on time. When he called me his exacts words were ""wait what is this for again? What am I doing today? What job is this?."" He had no idea. After I told him the issue, he told me he'd show up at 2:45. I asked him to give me a heads up when he was coming. He said ""no because he will be there at 2:45."" I changed my plans and waited. It is now 3:30 and he didn't show. When I called him, he was rude and said at his point he doesn't really want to show up and he made a story that he had said he was to show up at 3:30. I called the company directly 3 times and no one picks up the phone.

Bill M.

I had a serious leakage problem and Pinnacle came to the rescue. The office staff is super professional and kept me up to date on when the tech would arrive. Met Cleve at the residence and he did a thorough inspection and we discovered I didn't have a water leak but yet it was actually a drainage issue. Grabbed his tools and fixed it right up. I have now found my new plumber for my properties.

Penny W.

NEVER HIRE THIS GUY!!!!!! If your insurance company sends this guy out, then turn him away and request another service provider.

Issue #1 - He Was Late!!!!
Issue #2 - Rude as Can Be!!!!

In short this guy is the Epitome of BAD CUSTOMER SERVICE!!!! Super Disrespectful and I Truly believe thinks Woman are beneath him...

Don't Be Fooled by the ""Family Picture"" you see on his website as this guy is anything BUT Family Friendly!

I work in the Construction industry and will make sure the word gets out about this Terrible Company!

Michael T.

Terrible business practices guy came out to fix my stoppage because I wasn't home and he proceeded to get mouthy with my wife which I don't appreciate he's lucky I wasn't home but to make a long story short he never fix my stoppage so when I got home I had to get my snake out of the shed and fix it myself this guy is a rip off artist watch out for him

Jay S.

First, I would like to say that the lady that answers the phone at the office, is very professional and courteous. My warranty company had given me 3 companies to call, and she was the most professional.

After that ,WOW is all I can say.... I don't know if Cleeve the plumber owns the company, or if he is just an employee.... But this guy is certified NUTS!!!!

I do not want to bore everyone with the details, but trust me, this guy has major issues.

As the landlord, I wanted to get the water heater fixed ASAP for my tenant. We had a window from 2-5pm, and he showed up at 715pm. Even though I had payment options already figured out with office, this Cleeve guy went off on a rant to my tenant that I am going to rip him off, and knows people like me.... He started to bad mouth me continously, even though the clown has never met me! He then couldn't fix it that late, then ordered the wrong part, and during that time continously bashed me to the tenant. So much more to how nuts this guy was, and how little work he did for charging me $200 of labor.

Stay away from this company, and be weary having Cleeve enter your house.

Pam A.

I was very surprised to read the negative reviews on Pinnacle Plumbing as my experience has been extraordinarily positive. I own a house in Modesto but live out of town. I was referred to Pinnacle by my realtor. Rose, who coordinates the work, has been amazing. She has gone out of her way to work with me long distance to get the work we need done. There is extensive work that is required and they are keeping me informed throughout. Today, Cleve, who is doing the work, sent ne pictures to show what has been done, including installation of new water heater. He also gave me a call to explain what he did and what still needs to be done so there are no surprises for us. They are making this long distance challenge as easy for me as possible. And, I am finding their fees very reasonable. I'm finding the entire experience to be a positive one and I would definitely recommend Pinnacle Plumbing without hesitation.

Mike A.

Excellent service! The technician came out to my house on a Saturday evening and fix my blown sprinkler system. Some how the sprinkler line was tied into the main for the house and would not shut off without shutting off the entire supply from the alley. I had just piled up a ton of tree trimmings in the alley and I didn't know where the main shut off was. Without hesitation he started moving all of the trimmings from one side of the alley to the other. After that was done he started to probe to find the shut off. After a decent amount of time we finally found it and he was able to take care of the problem. Had a very good sense of humor and a real people person. Also have to add the he made it to my house about 15 minutes after I called! This was a great experience would definitely recommend Pinnacle Plumbing!