Pinnacle Plumbing Service

Penny W.

NEVER HIRE THIS GUY!!!!!! If your insurance company sends this guy out, then turn him away and request another service provider.

Issue #1 - He Was Late!!!!
Issue #2 - Rude as Can Be!!!!

In short this guy is the Epitome of BAD CUSTOMER SERVICE!!!! Super Disrespectful and I Truly believe thinks Woman are beneath him...

Don't Be Fooled by the ""Family Picture"" you see on his website as this guy is anything BUT Family Friendly!

I work in the Construction industry and will make sure the word gets out about this Terrible Company!

Michael T.

Terrible business practices guy came out to fix my stoppage because I wasn't home and he proceeded to get mouthy with my wife which I don't appreciate he's lucky I wasn't home but to make a long story short he never fix my stoppage so when I got home I had to get my snake out of the shed and fix it myself this guy is a rip off artist watch out for him

Jay S.

First, I would like to say that the lady that answers the phone at the office, is very professional and courteous. My warranty company had given me 3 companies to call, and she was the most professional.

After that ,WOW is all I can say.... I don't know if Cleeve the plumber owns the company, or if he is just an employee.... But this guy is certified NUTS!!!!

I do not want to bore everyone with the details, but trust me, this guy has major issues.

As the landlord, I wanted to get the water heater fixed ASAP for my tenant. We had a window from 2-5pm, and he showed up at 715pm. Even though I had payment options already figured out with office, this Cleeve guy went off on a rant to my tenant that I am going to rip him off, and knows people like me.... He started to bad mouth me continously, even though the clown has never met me! He then couldn't fix it that late, then ordered the wrong part, and during that time continously bashed me to the tenant. So much more to how nuts this guy was, and how little work he did for charging me $200 of labor.

Stay away from this company, and be weary having Cleeve enter your house.

Pam A.

I was very surprised to read the negative reviews on Pinnacle Plumbing as my experience has been extraordinarily positive. I own a house in Modesto but live out of town. I was referred to Pinnacle by my realtor. Rose, who coordinates the work, has been amazing. She has gone out of her way to work with me long distance to get the work we need done. There is extensive work that is required and they are keeping me informed throughout. Today, Cleve, who is doing the work, sent ne pictures to show what has been done, including installation of new water heater. He also gave me a call to explain what he did and what still needs to be done so there are no surprises for us. They are making this long distance challenge as easy for me as possible. And, I am finding their fees very reasonable. I'm finding the entire experience to be a positive one and I would definitely recommend Pinnacle Plumbing without hesitation.

Mike A.

Excellent service! The technician came out to my house on a Saturday evening and fix my blown sprinkler system. Some how the sprinkler line was tied into the main for the house and would not shut off without shutting off the entire supply from the alley. I had just piled up a ton of tree trimmings in the alley and I didn't know where the main shut off was. Without hesitation he started moving all of the trimmings from one side of the alley to the other. After that was done he started to probe to find the shut off. After a decent amount of time we finally found it and he was able to take care of the problem. Had a very good sense of humor and a real people person. Also have to add the he made it to my house about 15 minutes after I called! This was a great experience would definitely recommend Pinnacle Plumbing!

Tyler B.

I'm seeing a lot of bad reviews and the display image surprised me. All I can speak on is my experience with them which was a good one.
They actually came to my house today to replace the plumbing under my sink because the pipe corroded. I had mistakenly booked an appointment during the hours the tech would be at my house and I feel like they bent over backwards to work around my schedule even though I made an error.
The tech seemed to know what he was doing and he was friendly. It seems like a lot of people Old Republic sends out lack people skills so it was a nice change. Rose was really nice, too. She seemed to be in good contact with the tech because she'd call him and get right back to me.
They were easy to get a hold of, the job was satisfactory, they treated me well and did it all in a timely manner. All in all it was a good transaction. I can't think of any complaints.

Chris P.

Our house is 70 years old. Pinnacle Plumbing has helped us a great deal as our pipes have corroded, etc. We have had quick, efficient service for a reasonable cost.

Smith P.

They were called to come out and do plumbing repair through my no good home warranty. Our water was off due to a leak, we went up to the gas station to use the restroom and received a call from the office lady saying the plumber is at our house. I informed her we would be right there and she asked me to hold. I held and once she returned she said the plumber left. Why would he leave and how were we going to use the bathroom with the water off waiting on the plumber. Why call after the fact and then want to reschedule. I told her NO THANKS. Lousy customer service.

Cham T.

Worst company ever!!! Negative stars if I could. Okay this happen in 2013 and my plumber was Cleve. So I had just brought a house and was having issues with my the plumbing in the front yard backing up sewage. I called them because there were part of my homeowners insurance. I used them twice because we kept having to snake it. He was nice then. After the 3nd time in 2 months, we just wanted the problem fixed and homeowners insurance did not cover the plumbing issue apparently. The plumber said that he already knows what the problem was when he snaked it. He stated that he would camera it, dig up the dirt and put a cleaning valve ny the sidewalk all for $800. We had a verbal agreement (never do that again) and work was started. First they dig in the whole spot like a 4 ft hole for almost half a day ( it ruined my grass). Then they found out that it was under my cement steps and had to hammer jack it so of course the price went up $1200 total for everything. After digging a 6 ft whole, and exposing the pipes, he said that it was the angle of the pipes that causing it to back up and the price increase again to $1800 because he would have to dig like another 4 feet across my lawn so he could angle the pipe . I started having doubts because this house was builded in 1989 and my neighbors don't seem to have this problem. And I asked him, is that what was seen in the camera? He said that this is the problem, we didn't even need the camera. That he would come back tomorrow to finish up.
I'm thinking in my mind I need another opinion. So when he left, I called two other plumbers, and they both agree that it wasn't the problem. So, the next day I told him that I didn't want his service anymore, just to stop the work and that I would pay for the dig. OMG he was so mad and piss and actually cussing and yelling at me. He is like 6'2 and I'm a foot smaller that him. I just told him to go and sent me the bill for the dig.
Well the bill I got was $1450??!!! I told them to send me an itemized bill. He was charing me stupid fees like pipe location fee , return item fee, and journeyman plumber HOURLY fee, ect.
I sent a letter, saying we had a verbal agreement for a set fee, and I'm not going to pay for this outrageous bill. He said that if I don't pay it, he will put a lean on my house.
On the side note, I hired someone else and was right, the problem was not anyway near the sidewalk ( 18 ft away) , it was only 5 foot away from where the sewage keeps coming up, the pipe had broken due to old roots from a tree that had been removed a long time ago, all you had to do was dig a 2 ft hole and fixed it.
So we never had to dig!!! He messed up my grass during the wrong dig and then missed up my cement steps to the house. I damaged my property unnecessary. He should be owing me. Wrong diagnose of the problem.
I had to call to the state broad and complaint against his license. It was back and forth for about a month, and I was just done, I just wanted the whole bill to drop. We were going to civic court, but right before that, he knock on my door all nice suddenly, saying he wanted to drop it. I guess that the state must have really talked to him or threaten his license. So we sign an agreement and it was dropped. (All his letters back were horrible and I forward everything to the state, even the new plumbers assessment and letter stating that it was never the problem).
Don't ever get go to this place.

Angela S.

The worst people/business EVER!!! I cannot say anything good about them. Kevin? came out and Jack hammered a HUGE hole in our bathroom floor to find the location of a slab leak. He never did find the leak, when we asked him to at least cover the hole, he refused and said it was our problem. Seriously??? This guy is on drugs or something-he was so incredibly rude and he actually screamed at me. When we asked him if he was the owner, he said ""yep theres no one you can complain to"". He made a gigantic mess in our driveway as he left, he dumped his entire wheelbarrow of concrete. If I could give 0 stars I would. Beware!!! Has an extremely foul mouth and uttered so many expletives around my small children I was disgusted. I have no idea who gave this guy a business license but he should be put OUT of business. HORRIFIC!!!! The rudest human I've ever encountered!!