Phil & Paul's Plumbing

Debra S.

I apologize to the staff of Phil and Paul's Plumbing, Inc.. There was a huge misunderstanding on my part and I did not think the technician was coming. The technician did call me and I did not think he was coming. Again huge misunderstanding on my part. The company technician is still coming out but this afternoon. Thank you Phil and Paul's Plumbing, Inc.

Debra S

Bryan N.

Our hot water heater went out. I called them Saturday morning and they had it fixed that afternoon. They stocked the parts I needed and diagnosed the issue immediately. They charged about $80 for the service call and $100 for the pilot assembly. I looked it up and that seemed fair. I was very happy and others I know highly recommended them.

Cherrie R.

I was told that they would come between 8:00 and 10:00. When you have a plumbing problem you need it taken care of. They did not show up or call. Don't use this company unless you enjoy no shows.

Cherrie R

Kim P.

Having a wonderful weekend until we got home 5pm on Saturday night to find the sewer backed up. The county came out and established it was not their problem, by that time it was later on a Saturday night - the toilets, bath and shower were out of action. I started calling plumbers, the first was too busy and offered Monday (thoughts of a hotel room were starting to sound like an option), second had answer machine, third was out of town but offered an alternative - getting worried - the alternate (Phil and Paul's) answered and said they would be there in an hour. (He was less than an hour :)) I was so relieved I did not ask what it would cost. I then looked up on Yelp and wondered if I had made a mistake, but saw the owner responded to all negative reviews.
Jim came out - very pleasant and professional. Quickly got to work and solved the problem with minimal fuss, even worried about his equipment in the garden. He took care of business, was reassuring, offered some advice to prevent the problem reoccurring and left with a very reasonable cost for later on a Saturday night.
Phil and Paul's number will now replace the first call in my address book, and I will use them next time I have an issue...
Thank you Jim for restoring our last weekend of summer break to a happy one instead of the one that seemed to be coming..

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Helen S.

This is a owner who actually believes his own lies. I already said I NEVER said I had a friend who could do this job for 300 dollars NOR this did I ever ask him to do the job for $300.I told him I got estimates from a couple plumbing businesses explaining the work needed with a scenario of a simple repair right under concrete. Which turned out just as I described to each business. They both quoted 350 to 500. I called after they started working which was my mistake, but became Leary when they did not start at 8am since it was suppose to take 2 men all day. They started at noon so felt something was not right. That is when I called Jeff and he said that was a estimate and would talk to his worker about what job entailed. Jeff called the next day to try and justify price and told him we would never agree the price is fair and to just send the bill and I would pay.Never ever said highway robbery another lie but was the truth. So now he is saying he had 4 men there which I only saw 3 and they all left for parts, which took a hour to get. My question is two men came day the day before to locate leak under cement for $250 dollars and saw water leaking around copper pipe and told me they were 95% sure leak was right there. Why didn't they bring parts the next day they knew size if pipe. Couplings,elbows and Jeff said they rebuilt valve. But they put a new valve on. So Jeff said he had 4 men to get job done faster. Really on one guy can work in hole at a time. I guess with that logic if he had 8 men there it would been done faster and it would justify man hours worked. Should of contacted state contractors board

Rhoda S.

Awesome customer service, they showed up on time, had a clean work site and completed the job on-time and on budget! This job was in a shopping center and I received NO complaints from my Tenants!! I will definitely use Phil & Pau'ls Plumbing again!

I'm posting this review again because it was pointed out that my first review was filtered out as fictitious... come on Yelp, you don't even give me a chance to address this issue with you, would you like to see my canceled check?

Cami G.

Poor customer service, and the other people who have commented about overcharging are definitely correct. Don't expect them to call you back, nor should you expect them to arrive when you need them to. I have a very bad plumbing issue in my new house and they kept on putting me on the back burner, even though they knew it was an urgent matter and that my plumbing would stop again. Sure enough it stopped earlier than they said it would, and then I had to pay even more for them to come out and fix the plumbing again.

I was thrown about four different mixed messages from the three plumbers that have been to my house about what was wrong with my house. The last time I used them I got called ""sweetheart"" by a plumber who was clearly upset that he had to come to my house on what I believe is his day off (I was told by a different plumber from them the previous week when I finally reached someone that they were understaffed, and told that I was ""lucky that my plumbing has worked for as long as it has..."" given he was the one who found out the actual problem with my house. But I'm going with another local business for all of my plumbing needs in general.

Kaki M.

I am updating my review as the owner immediately responded to my post and has taken care of my concerns. I will happily continue using Phil and Paul's for our families plumbing needs.

Tred B.

Ditto Brad V.'s experience with Phil & Paul's plumbing. They are ""the customer is always wrong"" business. Jobs are under quoted and over billed with no specific break down in terms of time billed. When Jeff was asked to explain the invoice he quoted, he said that he did not have to provide that information to me, the customer. Jeff was extremely rude on the phone. Bottom line is, there are too many good contractors doing business in the area then to have to deal with people such as Phil & Paul's.

Steven W.

Just had Josh from Phil and Paul's fix our water heater. I called them based on two things: the good reviews here and they are located close by. I called around 11amand Josh was here at 4:15pm. He did a great job. Very nice and professional. I'll hire them again in a heartbeat. Good company.