Peterson Plumbing, Heating, Cooling & Drain

Stephanie B.

Good customer service from their technicians, that's why they even get one star from me (plus, doesn't look like you can give 0 stars). Their pricing is over the top. Being a first time homeowner, I have never had to have my kitchen sink unclogged and never had to have a garbage disposal replaced. It's too bad that I chose Peterson Plumbing to help with this (usually we use Rescue 1, they were just unavailable but we HIGHLY recommend them). They charged us $327 for the disposal alone and when it was priced locally at three different locations after the fact, we could have paid $109. My husband felt terrible that once given the quote, he didn't take just a few minutes to research. But that's pretty awkward when you have two technicians standing right in front of you. When contacted about how upsetting this was, Robin was unprofessional in the sense of there was not even an ounce of compassion for an upset customer that feels taken advantage of (but based on some replies I've seen from her on here, it's pretty clear she could care less about customer service). I would not recommend this company to anyone, and if you choose to use them, be sure you're prepared to be overcharged and don't you dare voice an opinion, they don't care. Shame on Peterson Plumbing.

Alex M.

The only reason they are even getting one star is so I can post this. This company is only in the business of ripping people off not actually fixing anything. My Mom's heat went out back in mid November, Peterson was the only company that could get out there with in 2 days so she had them come out. The tech was there for over 4 hours and spent most of the time out on his cell phone only to come in and say there was no way he could fix and he would send someone else the next day to do a cleaning and the fix. Mind you this furnace is only 8 years old. The new tech came out, looked at the furnace and scheduled yet another day to come fix it. The new day of course, was over a weekend so the could charge premium fees. The furnace was finally fixed and running, and a $700 bill paid. 2 days later it was not working again. Peterson said they would happily come look at it again FOR ANOTHER FEE! They didn't fix it in the first place! When they finally came out they said they needed a different part. A week and a half later the part had still not come in, according to them. I think it was never ordered until the 3rd phone call I made to them. They came out and installed the new part and found another part that needed replaced. Peterson never called to install the part but was happy to charge another $300 up front for it. The heat went out again and they are currently telling me more things are broken. I find it interesting that every time they come out the are able to find another way to charge hundreds of dollars and never are able to fully fix anything. Don't use this company unless you like wasting hundreds of dollars and a cold house.

Cheryl M.

I am not giving any stars but the one to post this review. this a personal business we called who acted quite professional at first. They did a fix on my heater and the part was faulty which they blamed on us after charging $700 to originally fix. May I add the parts only set them back a measly 75 bucks. The prior technician they originally sent did a check included in their 49$ fee but did not alert us anything was wrong. I understand in repairs it takes some ""critical thinking ."" When we called them back out they wanted to recharge us for the faulty part they installed which they gave us a 6 months warranty on. ""Mind boggling I know."" I begged for them to meet us halfway as we are desperate and my child could not stay in our home due to recent overnight temperatures dropping to about 14. Upon visualizing the 20 dollar part they installed it was used!!! See photo below, a local company ordered us a new part at no financial benefit to them. The manager Robin was cold and unassuming offering no resolution and didn't seem to care at all. I will be calling the better business bureau. I hope Robin has a good Christmas with my 700 bucks. Uncaring cold and calculated. This company is a high priced mess with no family values. They tout pink vans for cancer awareness which concerns me for the little old lady who calls them for a leaky toilet and gets charged probably 2xs what her monthly staple is. I wasn't even offered a space heater until the problem was solved especially being Thanksgiving. The techs are trained to sell you a new unit at an unbelievable price rather than make a repair. Also the techs don't seem highly trained I never could get a straight answer or any care or resolutions. Be very cautious of this company.

Katie G.

Great company! Fair and honest. We had a collapsed main line in our 110-year-old home in Fruita. We received a quote that was cheaper than several other plumbers in the area. We did not have to excavate the entire line which enabled us to save our trees. Roger and Tim were hard working, fast and kept us informed. Even after an unforeseen mishap, they promptly returned to fix it for us at no charge. We are so thankful that such an outstanding company with awesome people serve our grand valley.

Cliff R.

New to the area & called them to install 2 toilets and a bathroom sink. They wanted over 800 dollars each to install the toilets alone. They also pushed a monthly membership program no one needs to pay for. This company is gouging people. Never seen higher prices anywhere for basic plumbing services. Got all my work done for less than 300 dollars total. This place is a ripoff. Make sure you get several bids & you'll see for yourself. They should be ashamed of themselves.

Garrett S.

Had a quote for some work in April that came out 4x higher than the company that ended up doing it. Rescue 1 plumbing did a good job for way less. Stay away from this overpriced outfit unless you've won the lottery. Even then, don't be stupid with your cash. I'll never call Peterson again.

Gail H.

These rip offs gave me a bid of $315 to change out a toilet I,purchased. I had it installed today for $60.

Kristin D.

John and Tim are very professional, friendly and courteous. They call when on their way. They work hard to get the job done. They take the time to talk to the customer to explain what needs to be done and make sure that no question is left unanswered. Will definitely contact again if future needs arise.

Tim M.

Roger of Peterson Plumbing was very thorough & complete when explaining the different options that their company provides. Roger followed my directives & was pleasant while here.

Lydia H.

excellent service and knowledge. Great diagnosis and several different options were given to solve my problem. Also, they got out to my house the morning I called. EXCELLENT