Performance Plus Plumbing

Wendy W.

Pros: The pricing was competative. The quality and professionalism of our tankless water heater installation was excellent. Cliff also agreed to do some additional work for us.

Cons: Dealing with the ordering of the equipment took a long time with lots of false starts and misinformation. After contacting the office multiple times, it appears we cannot get additional work done through them. Both before and after the water heater installation, we had to reach out, as there was little follow up. It would have saved us time if they had just said they didn't want the smaller job. In general, the communication was poor.

Ed F.

Called them out to snake my main sewer line. After numerous attempts they were unable to get the snake into the main line at the house because the pipes were slightly offset. After an hour of trying they told me the pipes had collapsed and the fix was to put in a clean out at the house versus the one that exists at the sidewalk now. I was given a quote for $1900 to make that happen. I paid for 1 hour of service and they left with my sewer line still blocked. I got on the phone and called Barnett Plumbing and they came out the next morning and snaked the entire sewer line, cleared the blockage, took a video of the entire sewer line to diagnose any further problems. I asked the technician if there was a problem snaking the line and he mentioned that there was a slight offset if the pipes at the house but had no problem completing the job. He suggested the same clean out solution that Performance Plus recommended as a long term fix. My problem is that PPP wasn't able to do the job although their tech did give it a great effort. They were also not equipped with camera equipment to view the pipes and made an incorrect diagnosis based on their inability to snake the line at the house.

Bill W.

The guys from PPP came out to replace our burner assembly on our A. O. Smith water heater. Wham bam they were done in a flash. Hot water restored. Thank goodness. There were no games, no artificial upsells. The guys from PPP were great.

Charlene C.

Performance Plus is an excellent, reliable & really works within your budget!

I would rate them 5 Stars X 5 Stars for Above & Beyond Excellent Customer Service!

Cynthia T.

I was referred here by the manufacturer, and requested an expert on tankless heaters. Was told it was $250 for the site visit (applied to repair) to check on the tankless water heater (self-installed) and address three issues we had (not hot enough, fluctuating temperature, and taking 1.5 min to get hot in shower in am). Seemed steep, but I figured we would get confirmation that all was installed correctly and specific help to get it working better. First I was given an arrival window of 10-2pm. Then a call around 1:30 said it would be 4-6pm, then a tech and assistant arrived 3:15pm. These kind of situations eat up your whole day. He looked over the WH (in garage), said we did a good job on installing and mentioned the venting needing minor adjusting. I brought up the gas line being sized right, and he said, ""oh yes, should have caught that, should be 3/4"" vs the 1/2"" (though the install manual says 1/2""). He checked the temp on hot pipe and said it is correct. He never seemed that interested, didn't bring in any tools, never asked about or went in the house to check at the kitchen and bath. He recommended we flush the unit (I asked if he could do it since we never had, didn't know how, and the $250 is applied to repair, but he said he didn't have parts for that (though they are universal to all tankless heaters). He borrowed some pencil and paper to draw a scratchy unlabeled diagram, didn't provide any notes or receipt of the visit, recommended a different unit, different manufacturer (just installed 2 years ago). He and assistant were nice enough, we all had a few laughs. But in the end, I felt a bit robbed of $250.

Michael J.

I have personal experience with this group. They are very professional and gracious people. Their attention to detail and accountability is about who they are and the quality of their work. They deserve five stars.

Jason L.

I was referred to this company by my water heater warranty. I called and left a message detailing my service auth code and the part number I needed replaced, repeated my phone number twice and left an email. I never heard from them. I called repeatedly and could not get anyone. I ended up just replacing the whole water heater with another plumbing company in town that has been great and will cover the warranty themselves.

Moira D.

refused to wear a mask, even after i asked them to. even though I told them it was a mandate-which they denied. told me it was hard to breathe while working- for the 10 minutes they worked? well one guy worked- the owner stood there observing- without a mask.

they spoke to me in a condescending tone and were leaving the property after the repair without talking to me. Very strange way to run a business.

I should have refused them access to my property but I needed the repair done . Will not be doing this again. Wish I had checked Yelp first. Please do yourself a favor and find repair people that work with you and are willing to comply with mandates to keep us all safe during this pandemic.

Diane R.

I would like to highly recommend Performance Plus Plumbing for their excellent service. Their employee, Cliff, came to our home to repair our water heater and he was timely, personable, knowledgeable and did a great job. I would not hesitate to contact them again if needed!

I-Fan C.

I was frustrated with AO Smith water heater for a while, it demonstrates some loud bang and insufficient hot water. I have called several plumbers and all of them suggested me to replace it with a new one and one of them quoted me $4000 for the job.
Since the water heater is still under warranty, I'm reluctant to replace it.
I then called AO Smith warranty line and they gave me an L* number and a plumber's number, AMOR Plumbing. I called them and the lady who answered the phone was politely saying that she will let the technician know and the technician will call me back which I didn't receive it in weeks.
I then called another plumber listed on AO Smith website: Wellman Plumbing. They said they don't know what the problem would be and they don't have an available schedule in weeks.
Lastly, I called Performance Plus Plumbing. And they answered my call very politely and professionally. They understood my problem immediately and notified me that there are 2 different recall on AO Smith and one of them is the burner unit and that could be my root problem. We scheduled 2 days later for a visit. However, they called back the next day saying the parts need to be ordered and it won't be delivered in another 2 days. So I waited. This morning (one weekend after the originally scheduled visit) they called and they were onsite in an hour. Done and left in 30 minutes. They also showed me the defected burner module. Very efficient. Very impressive. And the cost of this, $0. I will definitely call them for all of my plumbing needs.