Performance Plus Plumbing

Bill W.

The guys from PPP came out to replace our burner assembly on our A. O. Smith water heater. Wham bam they were done in a flash. Hot water restored. Thank goodness. There were no games, no artificial upsells. The guys from PPP were great.

Charlene C.

Performance Plus is an excellent, reliable & really works within your budget!

I would rate them 5 Stars X 5 Stars for Above & Beyond Excellent Customer Service!

Cynthia T.

I was referred here by the manufacturer, and requested an expert on tankless heaters. Was told it was $250 for the site visit (applied to repair) to check on the tankless water heater (self-installed) and address three issues we had (not hot enough, fluctuating temperature, and taking 1.5 min to get hot in shower in am). Seemed steep, but I figured we would get confirmation that all was installed correctly and specific help to get it working better. First I was given an arrival window of 10-2pm. Then a call around 1:30 said it would be 4-6pm, then a tech and assistant arrived 3:15pm. These kind of situations eat up your whole day. He looked over the WH (in garage), said we did a good job on installing and mentioned the venting needing minor adjusting. I brought up the gas line being sized right, and he said, ""oh yes, should have caught that, should be 3/4"" vs the 1/2"" (though the install manual says 1/2""). He checked the temp on hot pipe and said it is correct. He never seemed that interested, didn't bring in any tools, never asked about or went in the house to check at the kitchen and bath. He recommended we flush the unit (I asked if he could do it since we never had, didn't know how, and the $250 is applied to repair, but he said he didn't have parts for that (though they are universal to all tankless heaters). He borrowed some pencil and paper to draw a scratchy unlabeled diagram, didn't provide any notes or receipt of the visit, recommended a different unit, different manufacturer (just installed 2 years ago). He and assistant were nice enough, we all had a few laughs. But in the end, I felt a bit robbed of $250.

Michael J.

I have personal experience with this group. They are very professional and gracious people. Their attention to detail and accountability is about who they are and the quality of their work. They deserve five stars.

Jason L.

I was referred to this company by my water heater warranty. I called and left a message detailing my service auth code and the part number I needed replaced, repeated my phone number twice and left an email. I never heard from them. I called repeatedly and could not get anyone. I ended up just replacing the whole water heater with another plumbing company in town that has been great and will cover the warranty themselves.

Moira D.

refused to wear a mask, even after i asked them to. even though I told them it was a mandate-which they denied. told me it was hard to breathe while working- for the 10 minutes they worked? well one guy worked- the owner stood there observing- without a mask.

they spoke to me in a condescending tone and were leaving the property after the repair without talking to me. Very strange way to run a business.

I should have refused them access to my property but I needed the repair done . Will not be doing this again. Wish I had checked Yelp first. Please do yourself a favor and find repair people that work with you and are willing to comply with mandates to keep us all safe during this pandemic.

Diane R.

I would like to highly recommend Performance Plus Plumbing for their excellent service. Their employee, Cliff, came to our home to repair our water heater and he was timely, personable, knowledgeable and did a great job. I would not hesitate to contact them again if needed!

I-Fan C.

I was frustrated with AO Smith water heater for a while, it demonstrates some loud bang and insufficient hot water. I have called several plumbers and all of them suggested me to replace it with a new one and one of them quoted me $4000 for the job.
Since the water heater is still under warranty, I'm reluctant to replace it.
I then called AO Smith warranty line and they gave me an L* number and a plumber's number, AMOR Plumbing. I called them and the lady who answered the phone was politely saying that she will let the technician know and the technician will call me back which I didn't receive it in weeks.
I then called another plumber listed on AO Smith website: Wellman Plumbing. They said they don't know what the problem would be and they don't have an available schedule in weeks.
Lastly, I called Performance Plus Plumbing. And they answered my call very politely and professionally. They understood my problem immediately and notified me that there are 2 different recall on AO Smith and one of them is the burner unit and that could be my root problem. We scheduled 2 days later for a visit. However, they called back the next day saying the parts need to be ordered and it won't be delivered in another 2 days. So I waited. This morning (one weekend after the originally scheduled visit) they called and they were onsite in an hour. Done and left in 30 minutes. They also showed me the defected burner module. Very efficient. Very impressive. And the cost of this, $0. I will definitely call them for all of my plumbing needs.

Rich D.

The gas valve on my water heater was recalled. The water heater company said they would have the valve replaced at no charge to me. They would pay the plumber directly if I select one of three they suggested. I chose Performance Plus Plumbing because they are close by. If I wanted to choose another plumber, I could but I would pay the plumber and the water heater company would reimburse me.

When Performance Plus arrived, the man looked at my water heater and informed me I was supposed to have a debris trap installed before the gas valve. It was code or something and he could not replace the recalled valve unless the trap was put in for $80.00! What else could I do?

This debris trap was a T fitting, a short stub of a pipe and a cap. That's all! The man put it all together, changed the valve and was gone in 20 minutes. $80 for a small piece of pipe sounded way over priced. I felt scammed.

Jim L.

BBB Complaint #13066491
Referred to this company by the manufacturer of an AO Smith water heater that may have still been covered by warranty. Upon speaking to Sylvia at Performance Plus Plumbing it was discovered the equipment was no longer under warranty. She quoted me a price for a service/assessment visit of $225. We agreed to the appointment. When Cliff, the service person arrived and assessed the situation, he found the problem and proceeded to replace the unit. He did not, AS IS STANDARD PROCEDURE IN THE INDUSTRY, give me an estimate and obtain my ""go ahead"". Upon seeing the final cost, I was shocked. I did not complain at the time because I was under a time constraint and he had already put the unit in operation - pretty much a done deal. I can definitely say I would not have agreed to the price or replacement if I had been presented with the estimate - it was just too much money. I have subsequently learned I could have had the entire piece of equipment replaced for not much more money.
When I voiced my displeasure to Sylvia, she said she gave me an estimate over the phone for the repair. This is totally false since she wouldn't have known what needed to be replaced or repaired. When I said I would file a complaint she went so far as to say that some of the previous work was not up to code. I would interpret that as a ""threat"". This is no way to operate a business. Performance Plus Plumbing is definitely not the company you want to call if you want integrity and honesty.