Pelican Plumbers

Jenn L.

Pelican recently replaced all the pipes in our old house with copper ones, and did a fantastic job. They were wonderful with communication overall, letting me know when they were coming by and what they would be doing, and responding to my emails and calls swiftly. Raul and his team were friendly, considerate, careful, quick to get work done, and most of all punctual! It always sucks when companies visiting your home (ahem Comcast, home inspectors, property evaluators, etc.) give you a window of time when they'll stop by and then show up just when that window is ending, having left you hanging around for hours. Not so with Pelican. The job took a little over a week, and not a single time did they fail to arrive exactly when they said they would. I wish I was that punctual. I'll even admit to relying on Raul's regular morning check-ins as an alarm clock, they're that on time.

I asked another prominent local plumbing company to stop by and provide an estimate and not only were they an hour late, but their estimate for the job was *way* higher and their idea of what was possible to make the house ""to code"" was not the same. We wanted to put the water heater by the bathroom and Pelican said that would be fine, but for some reason the other guys said it would be impossible. Sure enough, we asked Pelican to do the job and it passed inspection. Now we have continuous hot water at an awesome pressure, it's *(%)* amazing. I'd hire Pelican for any other plumbing issue in a heartbeat.

Candace T.

Pelican Plumbers just installed a seismic shut off valve on our main house gas line. They came out within 1 day of calling and installed the very next day. The super friendly technician, Fito, had great patience for all of my questions and answered every one of them so that I felt comfortable. Price was exactly what was quoted. Highly recommend!

philip w.

Oddly, I am writing a review for work that was never done..not yet. I spoke with Raul (5-10mins)and I would be wasting good money to have someone (including him ) comeout to my small apartment building until I narrowed down the source of leak that has been elusive. He even offered to perform a basic test free of charge where others quoted me $160 just to show up... That kind of service is priceless.

Jim B.

We got a lot of misinformation from the guy who came to our house to look at our water heater, to wit:
1) ""There is no problem. Your water is hot enough.""
2) ""Even if the problem was the dip tube, no one repairs those any more. You just get a new water heater.""
3) ""The hot water comes out of the bottom of the water heater.""

The last one is the most egregious. It makes me wonder if this guy was a plumber at all.

10/30/11 update:
I have upgraded Pelican from 1 star to 3 because of a phone call. Raul, the owner, called me yesterday after he saw this review on Yelp. He was very upset, not at me, but because he wants all his customers to be satisfied. He acknowledged that the information his employee gave me was incorrect and said he would do just about anything to make the situation right. Fortunately, or unfortunately, depending on how you look at it, our water heater problem is intermittent and it has chosen to start working again. When it fails again, though, I will give Raul a call and give Pelican a second chance.

Zach S.

I had Pelican do the plumbing on a bathroom addition and some other odd jobs over the past 5 years so when I had a complete re-plumb job coming up on my house due to a remodel they were at the top of the list to do the work.

They started the work promptly and completed a complete replacement of all water and gas lines upgrading to copper and larger gas within a week, all done to code and passing the inspections with flying colors.

Thanks guys!

I now have great water pressure, no more scale clogging fixtures, and fast hot water to all 3 baths, the kitchen, and the bar area.

If you are looking for a fast, reliable, and fair plumber that can take care of all jobs big and small. Will come to you with any issues that come up, and will work things out to everyones satisfaction quickly. Pelican Plumbers are by far the way to go.

Tinky P.

Pelican got to my house early, worked for 3+ hours cleaning out the 6 drains (that probably could have taken even longer if not for his hard work), and then actually went beyond and cleaned an extra 3 even without charging us for it. Definitely recommend!

Brentley B.

Impossible to say anything bad about Pelican.

Had an outdoor leak, called, Raul sent over Fito, who quickly determined where the problem was and fixed it. He did leave to go home saying he would return to fill the hole (as he wanted to be 100% sure there were no leaks after the repair). When he returned he made an adjustment that he did not charge me for and filled in the hole.

Great communication (Fito called to tell me he was running 10 minutes late) reasonable pricing, and a perfect job.

I would absolutely use them again.

Mo H.

OK... let's see... this all begins with a minor job that I called Pelican about... which quickly deteriorated into a plumbing disaster (not Pelican's fault at all... blame 100 year old plumbing)...

Anyway... the long and short of this story is that throughout the plumbing ordeal, Pelican kicked ass and did an exemplary job. Fito (the guy on site) kept us updated throughout the process, did everything he promised, and more. Raul (the owner) followed up continually, called us to make sure things were going well and generally was super-helpful and fair. The job was done expertly... the service was courteous and prompt... and after digging a trench across my yard and pulling apart the sidewalk, they left my yard better than it looked to begin with.

In the end, I'll say this... the Pelican folk were great and I'd highly recommend them for any plumbing job you might have. Wonderful company... honest... fair... conscientious... what else could you ask for?

EDIT: POSTSCRIPT... I did want to comment on the reviewer below suggesting that Pelican ""delete[s] bad reviews."" That seemed like a weird counterproductive thing for Yelp to allow... so I checked the FAQ... That's not something that businesses can do... (see for yourself at http://www.yelp.com/faq#negative_review ) Not belittling the poster's review (i have no knowledge of the issue) just stepping up to defend against a charge I know isn't true.... you CANNOT delete bad reviews.

taggylee b.

i was having a problem where the button to make the water come out of the shower would not catch and water pressure was extremely low. first, a guy come out from another company, spent 2 hours then told me he couldn't fix it. when he left there wasn't even water even coming out of the tub faucet!!! after an absolute panic attack, i called pelican and the person i spoke to was so courteous and really tried to put me at ease. they sent dino sooner than expected and he was able to fix it. he went out and got a quality part (the previous guy just went to home depot). now it's better than new! if i have another plumbing problem, i would not hesitate to call pelican! excellent service!

Kristel S.

Caution: they delete bad reviews. This will probably be deleted again.

Called, left voicemail, the return call was over 24 hours later. He complained to me (a new customer with no previous contact) about the jobs he was on that day.

Look elsewhere.

Note: upon reposting, I got an email seeking remedy, but my plumbing issues have already been fixed elsewhere (upgraded from 1 to 2 stars).