Pearson Plumbing, Cooling and Pest Control

Catherine R.

I was put off getting someone to look at my water softener. They cancelled and rescheduled twice because they only have one water softener person and water spots on my dishes was not an emergency. They originally put the wrong size softener in. I got a quote from them and had the same exact thing put in by an independent plumber for half the cost
The softener tech was rude and condescending.

Ellen L.

Only guarantees 30 days. The man was here for 4 hours and screwed in a shower knob, fixed a running toilet, took a look at another toilet and charged me $450. 9 months later the running toilet sill runs and the other toilet still leaks which is now causing ceiling damage in my basement. They refuse to do anything for me. Waste of time and money. According to the reviews below it is expensive for the Rockford area! Only good thing the man was friendly.

Briana M.

Came to my house to fix a leak in my bathroom floor, told me it was the toilet and it was fix. 15 minutes later it started leaking again. Called them back and they were unwilling to listen to my concerns and wouldn't fixed the problem. Very unprofessional and rude.

Ashley B.

Had a service call and then after the fact couldn't get anyone to follow up with me until maybe 4 months later. Now they are wanting to be paid for the original time coming out but wouldn't re-send the invoice because they said they have sent it multiple times. I have no problem paying but when you can't even tell me where you sent it or resend it, its going to be difficult to get them there $. Not the way to run a business. We have switched to someone else.

Ryan B.

Don't waste your time with this company! You're better off using someone else. Crooks and liars and can't seem to fix anything right the first time. Repair people that tell you stuff is fixed and it's not or its broke(furnace, air-conditioner) and nothing is wrong with it.

Sam R.

I called to set up an appointment to have someone fix my sink, tub faucet, and water softener. They were available to come out the next day. I was given a time window of between 12-5pm (they can't give a smaller window than 5 hours?). Craig called about 15 minutes before showing up at approximately 2:30. We went through each item one by one. I watched him work and he explained things as he fixed each problem.

The last thing on the list was our water softener. We went downstairs and he spends a minute playing around with the settings and turns on the bypass. He told me water softeners don't fall under plumbing and that they would have to send out different guy on another day free of charge. Okay, the office knew I wanted the softener looked at when I made the appointment, so why send only a plumber? Overall Craig was very friendly, professional, and informative. He completed the work in around an hour.

2 days later: Jason was scheduled to come over between 8-12. He comes over around 11:30 and looks at the water softener. He tells us it's not working because the settings are wrong and the bypass is on. We tell him they were just changed the other day by Craig. He said the settings are correct now and if it doesn't work then we need a new one. Really? You can't even tell us if it works? He literally spent 5 minutes playing around with it and did not get out a single tool. He comes back in with an invoice for $56 for his ""labor"". All he did was change the settings and turn off the bypass that the plumber changed 2 days earlier! Most importantly, we were told were told this visit would be FREE.

I call the office and spend 20 minutes on the phone going in circles with their customer service manager. Her argument was that they only offered to waive the service visit fee, not the labor. This was never conveyed to me, otherwise I would not have agreed to a 2nd visit. What's her solution? Apply the $56 towards a new water softener from them... which start at $900. While I was on the phone with her I also asked for itemized invoices for the two visits. She refused to provide me with them. According to her, their system isn't capable of creating itemized invoices. An honest company will provide you with an itemized invoice, especially if you request one. What a scam. I feel conned.

This company has mostly positive reviews which is why I chose them. But this was a terrible experience for us. I will definitely be using someone else when we remodel our bathroom in a couple months. Things to keep in mind if you are looking for a plumber: Pearsons charges $60 for the visit alone, plus $56 per half hour for labor, plus a premium on parts. They cannot give a time window smaller than 4 hours, if you work normal business hours expect to take a half day off like I had to. They may or may not send the right technician for the job. If they don't, it's on your dime when the right one comes regardless of what they say. If you have an issue with the service you receive don't expect to get much help with it. And to top it all off, you can't get an itemized invoice for the work they do, you just have to take their word on it and hope they're honest.

I hope you have a better experience with them than I did.

Callie K.

Fast and friendly. A little pricey for Rockford.
I called around 10am on a Monday morning, and a plumber was at my house around 1:15. He called when he was on his way, giving me a 30 minute warning before he arrived.
I had a bunch of water in my basement, and the sump pump was full. He said I needed a new pump, and he replaced it in less than an hour. He quoted me at $420 for parts and labor, but I ended up paying $440 (I can't remember his reason for this).
He gave me a 90 day warranty on his installation of the pump. He gave me a 3 year warranty on the pump itself.
Over the phone, the secretary told me they charge $60 for a service call, plus $56 / half hour.
They are going paperless, so he emailed me the invoice, which is nice so I won't lose it. They accept cash, check, or credit card.

Ron H.

Water heater seemed to be running a lot so I called Pearson. The guy came out within a couple of hours. It was during the week regular business hours. He checked the water heater and the unit seemed to be working ok and found there were two oak leaves that blew into the outside vent that restricted the air flow causing it to run a lot. He was at my house for 40 minutes and charged $172. I thought this to be excessive and he said his going rate is $112 an hour. There is no way I will call Pearson for anything again! If there was a rating lower than one star I would have picked that.

Tara H.

MAJOR RIP OFFS! Expensive & did not get the job done. They just needed to fix the sewer in my basement so it would drain, they did, it was fixed for 2weeks. Plus they unplugged my freezer & all my food spoiled. Their work is not guaranteed. Roto Rootor got the job done for half the price, it took the one man less time it cost half the price $175 plus guaranteed for 6 months!

OD C.

This is the most unprofessional company I have ever - ever seen. I have never used them, never called them and they had the audacity to send me a bill for $240. I told them I never contacted them and would never use their services. It now sits with their attorney for collection and I just saw it on my credit report. I told the three credit reporting companies it is not mine - now they can spin their wheels wasting more money going after something that isn't valid. Do not use these sneeky, underhanded individuals.