Pearson Plumbing, Cooling and Pest Control

Ruth D.

Just moved into Rockford. 1960s home. Hot water heater failed... called Pearson, reasonable price, quick service, friendly communication! Very pleased 10/10

A week later turned on the heat... The fan blows but no heat... freaking out it's getting cold out So I called Pearson for a quote. New furnace installed. Quick service, excellent communication! Very pleased again 10/10

I've had hot water heaters & furnace install done at my last home and Pearson pricing was right in line with those prices. Fair. Pleased with Pearson

Amara M.

I had what I thought was my sump pump failing or in the very least malfunctioning on Christmas Eve morning. I knew this was going to cost but it was an emergency. I called a couple other plumbers first but they were booked for the day so I decided I would call Pearson, knowing it would likely be more expensive. I spoke with their receptionist at 11:00am. Their technician, Josh, was at my house and completed the work by 12:30pm. Luckily it ended up not being the pump itself but a few new parts and 45 minutes later, we were ready to roll again. The peace of mind of having someone available to come out right away was worth the added cost for an emergency holiday call.

David S.

I had them out to inspect my boiler system and to check out a humming noise. I discovered after Jason left that my boiler which was working was afterwards not working at all. And, it cost me $60 dollars for nothing but a boiler now not working. I called them to come out and fix it and they never did find anyone to come back and fix what they broke. They even told me that I would have to pay the holiday cost since it was xmas eve. After several calls back and forth they offered to bring me some space heaters. They holiday charges was going to be over $200 per hour. In the meantime, I called Mapes plumbing who responded immediately and corrected the problem. He only charged me $80 and got the job done professionally and efficiently. With my wife and I being in our mid seventies and the temperature forecasted to be in the single digits we were in a pretty bad situation. But, thanks to Dave of Mapes plumbing we were safe and warm with our boiler running smoothly and quietly. The moral to this is don't call Pearson plumbing call Mapes plumbing who will take care of your problem and won't try to take advantage of you.
My thanks to Mapes plumbing.
David Seward

Sharon H.

Tried to sell me a complete bathroom remodel to identify and repair a small leak. Pearsons told me I needed to tear out the plumbing wall and replace the new ceramic tile and tub with a bathtub insert and all new plumbing. I called a second company. Second company plumber came the next day and repaired the leak in about 5 minutes.
I called Pearsons to discuss this possible fraud with management. No one returned my call, but they kept the service charge for no service rendered.

Richard M.

Because the bill came to 250% higher than the estimate my investors would tar and feather me if I signed a contract with you. Your estimate of 20000$ for 7824 and 3800 for 7820 could possibly cost us 60000$. We can't understand why two guys took that long to run a few feet of one inch pipe. Might be they could have gotten out of the truck..

Nezzy N.

I used Pearson last week for the first time for a terrible basement pipe leak. The guy did a great job in just under an hour and the price was reasonable. My only complaint is he walked through my house to check a bathroom faucet without asking, and rinsed his tools off in my kitchen sink without asking. I would have appreciated him checking with me first for those things. Other than that, I'd recommend Pearson.

Tyler S.

My furnace wasn't working so I had them come out. Charged $195 to be there 10 minutes and said our furnace was bad. $4500 to replace it. Had at your service heating come look at and he said there's only way your furnace is bad. It's only 10 yrs old. Ended up just needed to be cleaned and there was a loose hose leaking water. Problem fixed.

Do not use Pearson. Over charge for everything and looking for the homerun sale instead of fixing a minor problem.

Carole Z.

We just had our garbage disposal replaced by Pearson's. Charlie did a wonderful job! He is very knowledgeable, kind, and helpful. We have always been pleased when Pearson's has come to do jobs for us. They are the only people we will continue to use!

Jan P.

Pest control is a joke. Very expensive. Very poor coverage, little to none. Won't stand behind their service or product. So many other pest control services to choose from. Stay away from this one.

Patrick T.

I called Pearson with a dripping shower faucett and a clogged shower drain. The Pearson tech was very experienced, and the job required drilling out the center of the faucett valve to replace a part. The job took 2 hours. The drain had some hair and took 30 seconds. The bill was $432, or $216 an hour. This is not the kind of rate one expects to pay for a good plumber. My car mechanic charges $75 and hour. When my old airplane needs work, I pay $79 per hour. The business model for plumbing companies, HVAC companies and other trades is to employ hard working techs who get paid $20-35 per hour while the owner, who has legitimate overhead expenses, gets over $150 an hour. Legitimate overhead and profit would in the range of 30 percent. So this was a job that should have cost $100-150. But this kind of predatory pricing for the classic American trade work robs the experienced techs of their true value, further enriches the wealthy owners and raises the cost of living for working class and middle class home owners. Shame on them. Next time I will look for a shade tree plumber and pay him well.