PDQ Plumbing

Kimberly B.

Home Depot assigned PDQ to install our dishwasher in Austin. I have leukemia thus am high risk for Covid so we requested a vaccinated plumber. The guy who called assured me NONE of their 42 employees was vaccinated and in fact he was fairly certain there was not a plumber in Austin that was vaccinated. How is this animosity towards the ill customer service?

Selena T.

I used PDQ Plumbing after the snowstorm since our water heater was not working. Tyler was very nice and came out on a Thursday afternoon to look at it. He came to look at it and determined that the gas valve needed to be replaced. That Friday he was still trying to locate a part he advised if the supply house was open on Saturday they would come and install. I did not get a call Saturday or Monday so I followed up Monday afternoon. He let me know that they had to order the part. He sent one of his techs out to see if they could light manually which they could not do. Tuesday and Wednesday there was no communication so again on Thursday I had to be the one to follow up. That Thursday we finally got the part installed but when it was installed they noticed that when they tried to light it manually they broke the thermal cutoff switch. They advised that they would come back out to install that at no charge the next day. They never came so again I reached out to them the next Tuesday and he advised that he had to order. That was on Tuesday March 2nd. I have not heard anything back so I text on Wednesday March 17th and have not gotten any responses. I totally understand that they were swamped after the storms but no communication is so unprofessional as well as stating that they would be coming back to install a part that their employees broke. I would not recommend them at all.

Kim B.

I would NOT recommend PDQ Plumbing for any services. Please note that I have never used them and just never plan to at this point. They had a truck coming up Mopac today with an appliance in the bed rolling around and bouncing into the air. It got enough height to almost make it over the tailgate. I backed way off, and kept my distanace, but felt like maybe they should be made aware, so they could have them pull over and secure it and avoid an accident. The man that answered the phone proceeded to be condescending and make excuses, rather than just say thanks and that he'll pass it on. So I hung up because I was trying to be kind, not start a fight. He tried to call me back, but I didn't answer as he made it obvious the first time that the conversation would not be productive. So then he texted me from his personal cell number. The pic is attached. I had not asked for a sup, and did not make a complaint, I was just hoping to save some one from an accident that's all. But when you call me names, I draw the line.

John C.

Used these guys before, several times actually, so didn't hesitate to call them for this "small" job. They replaced a hose bib on the outside of the house. The part was $12 and the total bill was $175. I thought that was a little high for a pretty simple and small job. They do good work but may have to shop around for next job.

Michelle P.

My place of business has used PDQ on several occasions. Most recently, we had 2 septic pumps go out on us.

In all of our dealings with PDQ, they have been fast, efficient, and fair. They explained to us the problem and possible solutions. They did what they said they would, when they said they would.

I highly recommend PDQ and will use them for my business and residential plumbing needs.

Johnnie E.

Called this company in the midst of a quasi-emergency situation. Was told it would be a minimum of $97.50 for them to come. Long story short, they came rather quick, assessed the situation, said they couldn't do anything and to call for a 2nd opinion from an AC company. (I know, it's an AC issue, but involved clogged drains into main drain system of commercial building and AC company had suggested a plumber). They proceeded to collect payment. I scoffed, and the plumber asked why, to which I responded I did not feel they did anything except say they couldn't do anything. BUT I SAID I WOULD PAY, albeit begrudgingly. Then he said, how about we let this one go and maybe you will remember us in the future if you have plumbing issues. I said I appreciated that, but again offered to pay. He said no, I'd rather you be happy. I was; and I intended to write this review with an excellent rating. And I would have gladly called them in the future.
Now, 4 days later, their office calls demanding payment. I told the lady about the conversation cited here, and she said after review with the owners, they wanted to be paid. So I gave payment because, as I said, they did come to our business, but again I said I was not happy with the service (nothing done). So, ending moral is, I will remember this company in the future, but not because of their wonderful service. I will remember to NEVER CALL THEM AGAIN, and I will tell everyone I can to NEVER CALL THEM for service.

EDIT AFTER COMPANY RESPONSE: another plumbing company came and flushed the drain lines, which is what I asked PDQ to do. Then the AC company re-strapped the lines. PDQ recommended a total overhaul of the drain lines, but this was not necessary. Yes, I knew the price, yes, I ended up paying. I was not angry with the tech, he was very nice. I didn't like the way any of this was handled from the "diagnosis" to how this was handled afterwards when goodwill was extended and then taken away. I would have been a loyal customer perhaps if you'd even called to discuss. But whoever called for payment after 4 days was quite curt, like I had refused to pay or something. Again, I had offered to pay the technician 2x. You should probably just say your service call to APPEAR is $97.50, not $35 with a diagnosis for the remaining $62.50. Although the issue wasn't the amount because I in fact paid even more to have the lines flushed by a PLUMBING company.

Jena M.

Like many others it seems, I too had an absolutely horrible experience with PDQ Plumbing. I hired them to get help with low water pressure and was told that a new water line would solve the problem. Not only did it not solve the problem, but they destroyed my yard in the process and failed to get the permits cleared for their work. I've never felt more taken advantage of in my life. They failed to communicate accurately (ultimately I believe they directly lied) on what they were going to do in the process and were horrible to work with once things went south.

Based on my experience, I would describe PDQ Plumbing as untrustworthy and deceitful. I would highly suggest that anyone looking to do business with them to do your research. Contact the Texas State Board of Plumbing Auditors and ask to see any and all complaints made against PDQ in the past. It's your right as a consumer to do your research. You should also look at individual county court websites. You'll find that PDQ has been taken to court several times in the past (something they openly admitted to me at the end of this nightmare). There are so many options out there when it comes to getting plumbing work done. I would STRONGLY suggest you consider someone other than PDQ Plumbing.

Tommy T.

My commercial building was having a plumbing emergency at 4pm on Friday. I was calling every plumber in Pflugerville, trying to get someone to come in immediately. PDQ claimed they could be there in half an hour, so I stopped calling around and waited for them. An hour later, I called and was told that I should have received a call already from the plumber. 10 minutes later, I did (this is 70 minutes after he was being "immediately dispatched to my location). He informed me that he was just leaving Taylor but could be to my location in about an hour (or more than 2 hours after my initial call). He showed up after 6, removed the clog in the main line, then told me that there was more stuff but he couldn't get it and would need a camera to do anything more. But he doesn't do camera work after hours. Well, it's only "after hours" because you took 2 hours to get here, instead of the promised 30 minutes.

I called S & D Plumbing immediately after and had a wonderful experience. If you were thinking of using PDQ Plumbing, just search S & D Plumbing instead.

To make matters worse for PDQ, they called me Monday morning to get paid - and charged me the "after hours" rates because they didn't start the work until 6pm. The worse experience I've had with a plumbing company.

Brandon G.

I've been a Realtor in the Austin metro area for 20 years and have recommended or hired too many plumbers to count for clients or my own needs. I hired PDQ for a recent job in Cedar Park for a relocation client, a home seller who lived out of state at the time of the work.

The home was vacant. The contract job was $1,650 to replace a difficult to reach 10ft section of pipe. They got right on the job, which is why we hired PDQ; they were able to start almost immediately. That, and they were recommended by another agent in the transaction.

The work was completed quickly, however PDQ made no mention that it would be our responsibility to call the gas company once the work was done and post City inspection. I'm not sure if that is a City requirement or just the way PDQ does business, but in any event they left a vacant home in cold weather with no heat and clients thinking all was well. It is my fault for assuming the gas would be left on when the work was completed, but a word of warning would have been super helpful. Thankfully the freezing weather had passed the weekend before, or what was simply an inconvenience to the new owner could have been a more serious issue.

PDQ also left the section of gas line removed on the garage floor and indicated they do not clean up unless paid extra to do so when asked about it. Also a surprise and also something that could have been avoided if mentioned; my client would have gladly paid as time was of the essence at that point.

I'm not saying there was any breach of the contract, as the contract for the work doesn't address my complaints. But I'm confident I can and will do better with another company next time I need plumbing work competed. In doing business this way they left a bad taste with me, the new owner, and owner's representative.

Trey W.

Excellent work by an excellent company. I called to have some repairs done on our leaky toilet and the entire process was efficient and professional. I called and got an appointment set up for the next day, Curtis came out on time and diagnosed the problem within minutes. He went and got all the materials he would need to get it fixed and had the issue repaired within an hour or so. Not only did he have it repaired but he left it in better condition than it was before which I really value. I highly recommend this company to anyone looking for any sort of plumbing work.