PDQ Plumbing

Suranjith P.

Had a small leak in the front yard. Didn't know what kind of problem this leak was coming from. My husband contacted PDQ online and they called back **quickly** and was able to get a plumber out the next day (Saturday!!). The plumber explained everything that was going on to my husband and showed him the leak. If I recall he was a owner son. He was extremely mannered and would say call my husband sir. He was able to run to Home Depot and get some supplies. Fixed in a few hours and then a finishing crew came to tie up loose ends. He explained a lot of information to us. His quote was close to the original quote. Seems like around here, you got to love a company that actually calls you backs and does a good job!! Highly recommend these guys.

Ricardo B.

Called this company in the midst of a quasi-emergency situation. Was told it would be a minimum of $97.50 for them to come. Long story short, they came rather quick, assessed the situation, said they couldn't do anything and to call for a 2nd opinion from an AC company. (I know, it's an AC issue, but involved clogged drains into main drain system of commercial building and AC company had suggested a plumber). They proceeded to collect payment. I scoffed, and the plumber asked why, to which I responded I did not feel they did anything except say they couldn't do anything. BUT I SAID I WOULD PAY, albeit begrudgingly. Then he said, how about we let this one go and maybe you will remember us in the future if you have plumbing issues. I said I appreciated that, but again offered to pay. He said no, I'd rather you be happy. I was; and I intended to write this review with an excellent rating. And I would have gladly called them in the future.
Now, 4 days later, their office calls demanding payment. I told the lady about the conversation cited here, and she said after review with the owners, they wanted to be paid. So I gave payment because, as I said, they did come to our business, but again I said I was not happy with the service (nothing done). So, ending moral is, I will remember this company in the future, but not because of their wonderful service. I will remember to NEVER CALL THEM AGAIN, and I will tell everyone I can to NEVER CALL THEM for service.

EDIT AFTER COMPANY RESPONSE: another plumbing company came and flushed the drain lines, which is what I asked PDQ to do. Then the AC company re-strapped the lines. PDQ recommended a total overhaul of the drain lines, but this was not necessary. Yes, I knew the price, yes, I ended up paying. I was not angry with the tech, he was very nice. I didn't like the way any of this was handled from the "diagnosis" to how this was handled afterwards when goodwill was extended and then taken away. I would have been a loyal customer perhaps if you'd even called to discuss. But whoever called for payment after 4 days was quite curt, like I had refused to pay or something. Again, I had offered to pay the technician 2x. You should probably just say your service call to APPEAR is $97.50, not $35 with a diagnosis for the remaining $62.50. Although the issue wasn't the amount because I in fact paid even more to have the lines flushed by a PLUMBING company.

Mark B.

Like many others it seems, I too had an absolutely horrible experience with PDQ Plumbing. I hired them to get help with low water pressure and was told that a new water line would solve the problem. Not only did it not solve the problem, but they destroyed my yard in the process and failed to get the permits cleared for their work. I've never felt more taken advantage of in my life. They failed to communicate accurately (ultimately I believe they directly lied) on what they were going to do in the process and were horrible to work with once things went south.

Based on my experience, I would describe PDQ Plumbing as untrustworthy and deceitful. I would highly suggest that anyone looking to do business with them to do your research. Contact the Texas State Board of Plumbing Auditors and ask to see any and all complaints made against PDQ in the past. It's your right as a consumer to do your research. You should also look at individual county court websites. You'll find that PDQ has been taken to court several times in the past (something they openly admitted to me at the end of this nightmare). There are so many options out there when it comes to getting plumbing work done. I would STRONGLY suggest you consider someone other than PDQ Plumbing.

Pat D.

Excellent work by an excellent company. I called to have some repairs done on our leaky toilet and the entire process was efficient and professional. I called and got an appointment set up for the next day, Curtis came out on time and diagnosed the problem within minutes. He went and got all the materials he would need to get it fixed and had the issue repaired within an hour or so. Not only did he have it repaired but he left it in better condition than it was before which I really value. I highly recommend this company to anyone looking for any sort of plumbing work.

Brian P.

These are the rudest people I have had to deal with in a long time. Our neighbors are tying their septic to the city sewer system. This really shouldn't affect us as next door neighbors much except PDQ Plumbing keeps parking their trucks behind our cars directly in line with our driveway. When I asked the onsite guy to please not park there, he was less than friendly, but agreed to move the truck. I come out this morning and not one but two PDQ Plumbing trucks are parked directly behind our driveway. When I asked why they couldn't park in front of the house they were working on (because it was totally void of vehicles) I got no answer. In fact I got no answer from the guy except when I turned to walk off and he made a comment behind my back that he refused to repeat when I turned back around. So I called the office number. The woman who said she handled complaints was even ruder. She informed me it was a public street and they could park there. Technically she is correct, but you would think they would be interested in good customer service. Obviously not. She did agree to ask them to move the truck. I wonder how long it will last this time. They also asked to cut off limbs from our 100 year old Oak tree to make it easier to work. We agreed to two small branches. When we walked outside. The branch appears to be snapped off not cut off and sealed. The ends were jagged. If this is indicative of their work ethic, I would not hire these people. Can't wait until our neighbors job is completed

Coleen F.

Used these guys before, several times actually, so didn't hesitate to call them for this "small" job. They replaced a hose bib on the outside of the house. The part was $12 and the total bill was $175. I thought that was a little high for a pretty simple and small job. They do good work but may have to shop around for next job.

matt s.

I used PDQ Plumbing after the snowstorm since our water heater was not working. Tyler was very nice and came out on a Thursday afternoon to look at it. He came to look at it and determined that the gas valve needed to be replaced. That Friday he was still trying to locate a part he advised if the supply house was open on Saturday they would come and install. I did not get a call Saturday or Monday so I followed up Monday afternoon. He let me know that they had to order the part. He sent one of his techs out to see if they could light manually which they could not do. Tuesday and Wednesday there was no communication so again on Thursday I had to be the one to follow up. That Thursday we finally got the part installed but when it was installed they noticed that when they tried to light it manually they broke the thermal cutoff switch. They advised that they would come back out to install that at no charge the next day. They never came so again I reached out to them the next Tuesday and he advised that he had to order. That was on Tuesday March 2nd. I have not heard anything back so I text on Wednesday March 17th and have not gotten any responses. I totally understand that they were swamped after the storms but no communication is so unprofessional as well as stating that they would be coming back to install a part that their employees broke. I would not recommend them at all.

E B.

My commercial building was having a plumbing emergency at 4pm on Friday. I was calling every plumber in Pflugerville, trying to get someone to come in immediately. PDQ claimed they could be there in half an hour, so I stopped calling around and waited for them. An hour later, I called and was told that I should have received a call already from the plumber. 10 minutes later, I did (this is 70 minutes after he was being "immediately dispatched to my location). He informed me that he was just leaving Taylor but could be to my location in about an hour (or more than 2 hours after my initial call). He showed up after 6, removed the clog in the main line, then told me that there was more stuff but he couldn't get it and would need a camera to do anything more. But he doesn't do camera work after hours. Well, it's only "after hours" because you took 2 hours to get here, instead of the promised 30 minutes.

I called S & D Plumbing immediately after and had a wonderful experience. If you were thinking of using PDQ Plumbing, just search S & D Plumbing instead.

To make matters worse for PDQ, they called me Monday morning to get paid - and charged me the "after hours" rates because they didn't start the work until 6pm. The worse experience I've had with a plumbing company.

Janet C.

Home Depot assigned PDQ to install our dishwasher in Austin. I have leukemia thus am high risk for Covid so we requested a vaccinated plumber. The guy who called assured me NONE of their 42 employees was vaccinated and in fact he was fairly certain there was not a plumber in Austin that was vaccinated. How is this animosity towards the ill customer service?

Amy P.

I would NOT recommend PDQ Plumbing for any services. Please note that I have never used them and just never plan to at this point. They had a truck coming up Mopac today with an appliance in the bed rolling around and bouncing into the air. It got enough height to almost make it over the tailgate. I backed way off, and kept my distanace, but felt like maybe they should be made aware, so they could have them pull over and secure it and avoid an accident. The man that answered the phone proceeded to be condescending and make excuses, rather than just say thanks and that he'll pass it on. So I hung up because I was trying to be kind, not start a fight. He tried to call me back, but I didn't answer as he made it obvious the first time that the conversation would not be productive. So then he texted me from his personal cell number. The pic is attached. I had not asked for a sup, and did not make a complaint, I was just hoping to save some one from an accident that's all. But when you call me names, I draw the line.