PDQ Plumbing

Jo Ann C.

Called them at 5 pm Friday and they gave me an appt on Saturday around 10am to noon. Very happy that they were able to get me in on short notice. Tyler came out around 10:30 and did a very thorough examination on my plumbing and even showed me other things that needed to be worked on that did not involve plumbing. He was honest about the work he needed to do and told me that I just needed it done on the near future. He was nice enough to not charge me the hourly rate and only the service call . I will definitely be using them on the work I need to get done . I highly recommend them for your plumbing needs.

Curtis K.

Highly recommend these guys, had a great experience with Travis, Chris and Justin, thanks guys. Needed a hydrostatic test and pipes scoped with camera. They were extremely professional, helped me understand the potential issues and options, and were very meticulous and thorough. Highly recommended.

Brandi M.

Had a small leak in the front yard. Didn't know what kind of problem this leak was coming from. My husband contacted PDQ online and they called back **quickly** and was able to get a plumber out the next day (Saturday!!). The plumber explained everything that was going on to my husband and showed him the leak. If I recall he was a owner son. He was extremely mannered and would say call my husband sir. He was able to run to Home Depot and get some supplies. Fixed in a few hours and then a finishing crew came to tie up loose ends. He explained a lot of information to us. His quote was close to the original quote. Seems like around here, you got to love a company that actually calls you backs and does a good job!! Highly recommend these guys.

M R.

We were quoted one price for a faucet replacement and the popup drain. After they replaced the faucet, said it was extra for the popup, which they said was never part of the quote. THEN, after some difficulty with the popup, charged us extra for removing the base to get to the pipes.
We will never use this co. again. We ended up paying $180. more for just that faucet popup than the original quote. I noticed much later that they had chipped off a small piece on the underside of the pedestal sink base they had worked on.

Wade W.

I called PDQ Plumbing on the recommendation of a close friend due to a major clog in our kitchen that was spilling out of a drain pipe in our garage closet. The guys that came out and I informed them that my father-in-law (a retired handyman) was unable to free the clog with a 20 ft sewer snake. They proceeded to use an auger and came to me indicating that they could not go any farther because our very old cast iron pipe had been damaged.

The guys informed me that this was very serious and there was no other solution than to replace that area of pipe. I was then informed that there were only two options - to dig up the concrete slab and go that way - or to tunnel under the house and reach the damaged pipe. I was encouraged to go with the more costly (but supposedly faster) choice of tunneling. They told me that they would not have to pull a permit (which would be the case with the concrete; a process they said could take months) and while the cost was very high, it would be done in a week or so.

Bottom line is they wanted to charge me around $5,000 to tunnel and replace the pipe without any confirmation but the plumbers "instinct" that it was broken. I told him that I would like to have someone else come out for a second opinion. At this point I got a polite but hard sell that they "were the cheapest we would find" and that any other plumber would come to the same conclusion and charge more.

I promptly called another plumber who came out and within a half hour discovered that PDQ COMPLETELY WRONG in their diagnosis. Not only was the pipe not broken, PDQ did not bother to notice (or ignored) that the pipe goes down and to the right, so they were hitting the pipe wall, not a broken area. The other plumber fixed the clog very quickly through the clean out and charged us $175.

PDQ was horrible and lazy with no problem scamming me into a very costly and unnecessary repair!

Dawn S.

Scheduled service to replace $10 part was grossly overcharged $240 - their reasoning "we have to make money." Sadly, PDQ Plumbing chooses to make money by fleecing their customers.

VM T.

These are the rudest people I have had to deal with in a long time. Our neighbors are tying their septic to the city sewer system. This really shouldn't affect us as next door neighbors much except PDQ Plumbing keeps parking their trucks behind our cars directly in line with our driveway. When I asked the onsite guy to please not park there, he was less than friendly, but agreed to move the truck. I come out this morning and not one but two PDQ Plumbing trucks are parked directly behind our driveway. When I asked why they couldn't park in front of the house they were working on (because it was totally void of vehicles) I got no answer. In fact I got no answer from the guy except when I turned to walk off and he made a comment behind my back that he refused to repeat when I turned back around. So I called the office number. The woman who said she handled complaints was even ruder. She informed me it was a public street and they could park there. Technically she is correct, but you would think they would be interested in good customer service. Obviously not. She did agree to ask them to move the truck. I wonder how long it will last this time. They also asked to cut off limbs from our 100 year old Oak tree to make it easier to work. We agreed to two small branches. When we walked outside. The branch appears to be snapped off not cut off and sealed. The ends were jagged. If this is indicative of their work ethic, I would not hire these people. Can't wait until our neighbors job is completed

Kyle B.

Pros:

I called PDQ because I noticed my hot water heater was leaking and needed it fixed asap. PDQ was great on the phone and got a plumber out to me in just a couple hours. The plumber came in, fixed the part and was done in just a few minutes. He also recommended someone who could help with the water damage.

The only reason I went 4/5 instead of 5/5 was I felt it was a little pricey for the quick fix that it was. The "fixing" part took about 5 minutes.


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Cons:

I decided to move my rating down to 3/5 stars. Again, the 3 stars are for the service and professionalism.

They lost another star after I looked up some pricing. When I looked up the part I was charged $150 for on my bill, the MOST expensive one I could find was $30. On average, most cost $15. So, 500-1000% mark up on a part when you're already paying $125/hr (with a 1 hr minimum) and an additional trip charge seems incredibly excessive.

I totally understand having a mark up on parts. I feel companies need to make some money. I would have understood if there was a 100% mark up, but not 500-1000%.

I think it is hard to find a company you trust, especially when it comes to repair work (cars, plumbing, contractors, etc.). I had trust in this company when I agreed to have the leak fixed...because I needed it fixed. After looking up the costs and talking to my grandfather, who is also a plumber in another state, I felt very taken on this deal.

Due to those reasons - I probably wouldn't call them again.

Vadim G.

These guys were the only ones to come out for an emergency call on a Saturday, when about a dozen other plumbers said they couldn't. Not only did they come out, but they identified and fixed the problem quickly and efficiently, did not charge an arm and a leg for the call, recommended a course of action, executed that as well, and did everything with courtesy and professionalism. HIGHLY recommend!

Dawn C.

I highly recommend PDQ. We called them yesterday, and they were able to get a plumber to our house this morning! The issue wasn't urgent, simply fixing a leaky faucet outside and replacing a shower head. I'm certain that if it had been an emergency, they would have had someone here sooner. It was very quick service. They were also friendly on the phone and gave me a very reasonable estimate.

The plumber, Danny, arrived on time, and all the work was finished within 30 minutes. The leaky faucet even had to be replaced.

Great customer service! And the actual cost of repairs didn't go over the estimate. If we need a plumber again, we'll be calling PDQ.