PDQ Plumbing

Flying D.

Like many others it seems, I too had an absolutely horrible experience with PDQ Plumbing. I hired them to get help with low water pressure and was told that a new water line would solve the problem. Not only did it not solve the problem, but they destroyed my yard in the process and failed to get the permits cleared for their work. I've never felt more taken advantage of in my life. They failed to communicate accurately (ultimately I believe they directly lied) on what they were going to do in the process and were horrible to work with once things went south.

Based on my experience, I would describe PDQ Plumbing as untrustworthy and deceitful. I would highly suggest that anyone looking to do business with them to do your research. Contact the Texas State Board of Plumbing Auditors and ask to see any and all complaints made against PDQ in the past. It's your right as a consumer to do your research. You should also look at individual county court websites. You'll find that PDQ has been taken to court several times in the past (something they openly admitted to me at the end of this nightmare). There are so many options out there when it comes to getting plumbing work done. I would STRONGLY suggest you consider someone other than PDQ Plumbing.

Marian V.

Called this company in the midst of a quasi-emergency situation. Was told it would be a minimum of $97.50 for them to come. Long story short, they came rather quick, assessed the situation, said they couldn't do anything and to call for a 2nd opinion from an AC company. (I know, it's an AC issue, but involved clogged drains into main drain system of commercial building and AC company had suggested a plumber). They proceeded to collect payment. I scoffed, and the plumber asked why, to which I responded I did not feel they did anything except say they couldn't do anything. BUT I SAID I WOULD PAY, albeit begrudgingly. Then he said, how about we let this one go and maybe you will remember us in the future if you have plumbing issues. I said I appreciated that, but again offered to pay. He said no, I'd rather you be happy. I was; and I intended to write this review with an excellent rating. And I would have gladly called them in the future.
Now, 4 days later, their office calls demanding payment. I told the lady about the conversation cited here, and she said after review with the owners, they wanted to be paid. So I gave payment because, as I said, they did come to our business, but again I said I was not happy with the service (nothing done). So, ending moral is, I will remember this company in the future, but not because of their wonderful service. I will remember to NEVER CALL THEM AGAIN, and I will tell everyone I can to NEVER CALL THEM for service.

EDIT AFTER COMPANY RESPONSE: another plumbing company came and flushed the drain lines, which is what I asked PDQ to do. Then the AC company re-strapped the lines. PDQ recommended a total overhaul of the drain lines, but this was not necessary. Yes, I knew the price, yes, I ended up paying. I was not angry with the tech, he was very nice. I didn't like the way any of this was handled from the "diagnosis" to how this was handled afterwards when goodwill was extended and then taken away. I would have been a loyal customer perhaps if you'd even called to discuss. But whoever called for payment after 4 days was quite curt, like I had refused to pay or something. Again, I had offered to pay the technician 2x. You should probably just say your service call to APPEAR is $97.50, not $35 with a diagnosis for the remaining $62.50. Although the issue wasn't the amount because I in fact paid even more to have the lines flushed by a PLUMBING company.

Jessica D.

Excellent work by an excellent company. I called to have some repairs done on our leaky toilet and the entire process was efficient and professional. I called and got an appointment set up for the next day, Curtis came out on time and diagnosed the problem within minutes. He went and got all the materials he would need to get it fixed and had the issue repaired within an hour or so. Not only did he have it repaired but he left it in better condition than it was before which I really value. I highly recommend this company to anyone looking for any sort of plumbing work.

Samantha C.

Called them at 5 pm Friday and they gave me an appt on Saturday around 10am to noon. Very happy that they were able to get me in on short notice. Tyler came out around 10:30 and did a very thorough examination on my plumbing and even showed me other things that needed to be worked on that did not involve plumbing. He was honest about the work he needed to do and told me that I just needed it done on the near future. He was nice enough to not charge me the hourly rate and only the service call . I will definitely be using them on the work I need to get done . I highly recommend them for your plumbing needs.

chris v.

I first used PDQ plumbing in 2004 when my wife and I opened The Studio Kitchen in Round Rock. I was my own general contractor on building a commercial kitchen and with a limited budget I wanted to deal directly with my plumber and not some big corporation. Danny and his wife Tana were personally involved in everything that was done. It was a major job and all went off very smoothly. When a previously installed hot water cylinder went out a year or two later I called PDQ again and the experience in getting it handled was equally good.

Then in 2012, we decided to make some major changes in our kitchen layout and I called them back again. This time Danny and Tanna's son was now an official (fully qualified) part of the team.

They came in and started work once our chefs were gone for the day and worked all through the night and had it all completed the next morning! The work was beautifully performed and everything works perfectly. I am really, really pleased.

If you are looking for a smaller, family owned business where you can actually talk with the people who will perform the work, I can highly recommend PDQ Plumbing.

Daniel Bezden
www.thestudiokitchen.com

Follow up review on 5/1/2013

Yesterday our hot water heater at home decided to finally "give up the ghost". I made this unfortunate discovery at 7 am - as I was about to have a shower... I called Tana at PDQ and she had Tyler and Curtis out right away. By noon, I was able to enjoy hot water! Smooth, competent work. Again, they showed that you can rely on them to get it done.

Shari F.

I've been a Realtor in the Austin metro area for 20 years and have recommended or hired too many plumbers to count for clients or my own needs. I hired PDQ for a recent job in Cedar Park for a relocation client, a home seller who lived out of state at the time of the work.

The home was vacant. The contract job was $1,650 to replace a difficult to reach 10ft section of pipe. They got right on the job, which is why we hired PDQ; they were able to start almost immediately. That, and they were recommended by another agent in the transaction.

The work was completed quickly, however PDQ made no mention that it would be our responsibility to call the gas company once the work was done and post City inspection. I'm not sure if that is a City requirement or just the way PDQ does business, but in any event they left a vacant home in cold weather with no heat and clients thinking all was well. It is my fault for assuming the gas would be left on when the work was completed, but a word of warning would have been super helpful. Thankfully the freezing weather had passed the weekend before, or what was simply an inconvenience to the new owner could have been a more serious issue.

PDQ also left the section of gas line removed on the garage floor and indicated they do not clean up unless paid extra to do so when asked about it. Also a surprise and also something that could have been avoided if mentioned; my client would have gladly paid as time was of the essence at that point.

I'm not saying there was any breach of the contract, as the contract for the work doesn't address my complaints. But I'm confident I can and will do better with another company next time I need plumbing work competed. In doing business this way they left a bad taste with me, the new owner, and owner's representative.

Alex V.

My place of business has used PDQ on several occasions. Most recently, we had 2 septic pumps go out on us.

In all of our dealings with PDQ, they have been fast, efficient, and fair. They explained to us the problem and possible solutions. They did what they said they would, when they said they would.

I highly recommend PDQ and will use them for my business and residential plumbing needs.

Elizabeth T.

Highly recommend these guys, had a great experience with Travis, Chris and Justin, thanks guys. Needed a hydrostatic test and pipes scoped with camera. They were extremely professional, helped me understand the potential issues and options, and were very meticulous and thorough. Highly recommended.

Nick S.

I used PDQ Plumbing after the snowstorm since our water heater was not working. Tyler was very nice and came out on a Thursday afternoon to look at it. He came to look at it and determined that the gas valve needed to be replaced. That Friday he was still trying to locate a part he advised if the supply house was open on Saturday they would come and install. I did not get a call Saturday or Monday so I followed up Monday afternoon. He let me know that they had to order the part. He sent one of his techs out to see if they could light manually which they could not do. Tuesday and Wednesday there was no communication so again on Thursday I had to be the one to follow up. That Thursday we finally got the part installed but when it was installed they noticed that when they tried to light it manually they broke the thermal cutoff switch. They advised that they would come back out to install that at no charge the next day. They never came so again I reached out to them the next Tuesday and he advised that he had to order. That was on Tuesday March 2nd. I have not heard anything back so I text on Wednesday March 17th and have not gotten any responses. I totally understand that they were swamped after the storms but no communication is so unprofessional as well as stating that they would be coming back to install a part that their employees broke. I would not recommend them at all.

Jeff K.

These are the rudest people I have had to deal with in a long time. Our neighbors are tying their septic to the city sewer system. This really shouldn't affect us as next door neighbors much except PDQ Plumbing keeps parking their trucks behind our cars directly in line with our driveway. When I asked the onsite guy to please not park there, he was less than friendly, but agreed to move the truck. I come out this morning and not one but two PDQ Plumbing trucks are parked directly behind our driveway. When I asked why they couldn't park in front of the house they were working on (because it was totally void of vehicles) I got no answer. In fact I got no answer from the guy except when I turned to walk off and he made a comment behind my back that he refused to repeat when I turned back around. So I called the office number. The woman who said she handled complaints was even ruder. She informed me it was a public street and they could park there. Technically she is correct, but you would think they would be interested in good customer service. Obviously not. She did agree to ask them to move the truck. I wonder how long it will last this time. They also asked to cut off limbs from our 100 year old Oak tree to make it easier to work. We agreed to two small branches. When we walked outside. The branch appears to be snapped off not cut off and sealed. The ends were jagged. If this is indicative of their work ethic, I would not hire these people. Can't wait until our neighbors job is completed