Payless Rooter

Phil M.

Beyond annoyed by my service with Payless Rooter. They came to give me an estimate, I then schedule for an appointment, they miss the appointment, have to schedule it again, they come and do the work. Was charged ~$1400 to have the water pressure reduced in the house as it was too high, along with some work on one of the showers. I was still having issues with temperature and pressure after the work, I had messaged the business owner on yelp to explain I had issues regarding the work, they tell me to call in to set an appointment. I called and set an appointment, no one ever came out at the time of the appointment, no call to tell me that no one was coming.

Fast forward two weeks I was able to get someone out to take a look at things. My water pressure was set lower than what I was told it was the previous time someone came out to do some work.

Anna J.

UPDATE: Ironically the day I wrote my review for previous service, we had the worst experience with this company. While my previous recommendation for Kevin still stands, I can no longer recommend the company as they blew off our appointment time 3 times with no contact on 2 occasions. I spoke with multiple representatives in customer service trying to work things out, however the things I was told by these representatives were never followed up on nor were they documented in our client
profile with the company. Sad to see such a downfall in only a couple months.

We had Kevin come over to our home to look at some plumbing issues we were having. The service we received was 5 stars, and we would work with Kevin again.

Sasipriya S.

The plumber showed up, and I had a minor issue, apparently and so he just fixed it for free! Thank you so much Payless !

Billi C.

Great service & excellent price. Was thankfully able to send a plumber same day!

Michael T.

Was in town visiting my dad. He had a kitchen sink that wouldn't drain. I contacted Payless Rooter. I am glad that I did.

They sent drain tech (Dino) who determined that there were some plumbing repairs that had to be made before he could clear drain. He arranged for plumber (Kevin) to come out that same afternoon. After the repairs were made, he came back to finish the clean-out.

Both Dino and Kevin were prompt (arriving nearer to the end of the promised window - but well within it), courteous, and professional. They explained what needed to be done and why. Work was finished quickly and they left no mess whatsoever. On top of all of that, the price was quite fair.

We have already recommended Payless Rooter to several of my dad's neighbors.

Mark James R.

Invoice 31155 The technician should get the highest marks for a job well done in a difficult situation. He was honest, persistent, and determined. And answered all my questions.
Even though he had problems, the tech performed admirably. I just went down in the crawl space and the are no leaks. Even though he could not get his rooter through the pipes and it made al kinds of noise; he stuck with for several hours. And the toilet leaked after he put it back but he managed to fix that. HIs explanations were detailed and credible and proved accurate in the following days.
This townhouse has some crazy problems due to a kitchen remodel in which several layers of plywood, heated floor, tile, cement board were added to the floor. Some of this I knew about but I didn't know how it would affect the plumbing.

Robin W.

This place showed up on time. Wore masks, I don't care what the mask mandate says, if you're in my house-you wear a mask. The pea trap kept leaking for years, I'd try to fix it- never lasted. Turns out that the pea trap was installed 2 inches shorter than it should have been. The plumber goes out to his truck and gets the right size, explaining everything he's doing and why along the way. Reasonable price for a great fix!

Michelle Z.

I've used them twice and they are very reliable and affordable. Would recommend 100%.

Dillon C.

Amazing service. Great response time and reasonable pricing. Highly recommended.

Carolyn K.

Mani was great. He got me a quote for my sewer replacement quickly and even helped get a plumber on site the same day to fix another plumbing issue unrelated to my sewer woes. I was thankful for the job they did for both my sewer and plumbing problems.