Paul's Plumbing Service

Jeff B.

Paul's boys showed up, said they were off to get some parts and would be right back... called me and said they weren't gonna do the job. Glad they were honest about their inability but could you have told me that to my face. Glad I took work off for that...

In response to your incredibly rude lie


Whoa pal, I did not whine and complain. I did not realize you were a liar and also incapable of doing the work you said could be accomplished. Also, hypothetically in another world where an alternate version of me whines and complains, even if I did such a thing your response should go something like this.

""The job which you asked us to do was evaluated by our guys and based upon the situation we gave you honest feed back and chose not to take it on, I am sorry we could not accommodate and I hope you find a someone to get the work done""

Paul, if you would just own up to the truth you would have easily put this to bed, and you would sleep better at night. I wish the best moving forward.

Eric B.

Paul was not my first call, but he will be next time. He got over to our place within 4 hours and saved the day. He is very knowledgeable and spent time walking me through the issue. Our shower valve is replaced and working great.

He charged $150 plus parts for the job which I thought was reasonable.

John Y.

Please Avoid Paul's Plumbing Service

My whole problem with Paul's plumbing service started after I got a quote over the phone ($150/hour +parts), from his partner in crime ""Josh"", which did not at all represent the final bill: $3200 for about 5 person hours (~$600/hour), abject refusal to itemize parts or labor, absolute refusal to put any sort of warranty in writing.

When challenged, Paul will completely ignore the word ""quote"" or even acknowledge that one was given over the phone, only reference the ""bid"" that he gives you in person and then mansplain to you that the ""bid"" is the actual total amount due at the end of the con-job regardless of how long ... or ... in my case extremely short ... the time it takes to do said job. To be clear, there were two people on site, but only one of those people actually did any work .. and, to save money, I personally dug the hole in my front yard which allowed them access to the water main ... as for parts, a plastic tube and fittings ... maybe $100?
In the end, I complained to Paul that the final price was unfair and that my wife and I felt that he took advantage of us. He was completely unremorseful and took it upon himself to defend his actions by mansplaining the fact that we should have known the difference between ""repair or service work"" and a bid (which we were presented after he arrived ... without telling us that there was any difference at all).

- Please avoid Paul's plumbing service
- Do not sign a ""bid"" after you have been given a quote

If I had known what I know now, I would have chased him off of my property with a big stick (with dog shi* on the end of it).

Paul will look you in the eye and tell you ""Yelp Loves Me"" -- direct quote. I hope this review puts a dent in that (as he did our bank account) and I hope Yelp loves you just a little bit less today, Paul. ... and you can quote me on that.

Sue G.

If you want an extremely high-priced plumber ($160/hour) who charges the same rate for one plumber, as he does for 2; then Paul is your guy! When I questioned him on that, he said, ""well....that's just what I do."" I told him I did not think that was a fair justification to billing his customers (repeat customers at that), and he again told me that that is the way he bills.

I originally hired Paul's team to do the plumbing on my kitchen remodel (& they were great). I was very happy with Ben so I used them again for a minor bathroom drain issue. There was ONE guy on the more recent drain repair job, but I was charged as if there were two.

After calling around, the average hourly plumber's rate range in Portland seems to be $90-120/hour.

Based on feeling like I was robbed, I would never refer him to anyone.

Kim M.

Thank you Paul and Josh for coming so quickly to install the water line for my new fridge. I can not thank you enough for identifying the rotton pipe and fixing things to the way they ahould be! I have always felt comfortable and confident in the work that you have done for me over the years and appreciate your honesty and integrity! I will continue to recommend you to family and friends who are looking for plumbing work!

David T.

I wasn't expecting free work, never did, when I asked about backfilling, I was told ""several hours and a week out"". That made me feel like my feet was held to the fire. Several hours? When you called for payment, I was at work and told you I would call you back when I got home, which I did. I got voicemail and left a msg. When I talked to you the next day, you said you were busy with your favorite ""Steelers"" Monday night football and was to busy to come to the phone. Holding payment?....please. Nobody mentioned anything about rescheduling or emergency rates and I was getting a deal with regular rate, all I know is that when I was told he was coming out to do the repair and was a no show, phone went to voicemail and left me scrambling for another plumber. Of course I want to save money, doesn't everyone? But I wanted a professional job done in a professional way. I'm a union worker and only expect a professional job. I never mentioned I wanted to save and asked what I can do. You just assume because I initially dug up the leak that I could do further digging to help you out, wrong. I pulled the dirt away and once I saw the pipe going further into the earth, it was time for a professional. The only digging I did was before I decided to call, for Paul to say : ""told him to dig up which he did"" that was done before they arrived, not because he told me to. That's just a bold outright lie. And for you to say I held payment until the boxes were replaced is another bold outright lie. The only thing I wanted done by you was to replace the cement box around the main that your company pulled out and left out. Not the ""boxes"" that I had removed as you are implying. Pipe exposed for a day? Really? It was underwater when I got home. I'm not even sure it's been cured correctly. I did not expect you to clean up any mess that I created as part of the original cost as you state, I only wanted cleaned up what you tore apart. I believe the leak was caused by the way the boxes were installed initially 18 years ago by a contractor, which is why I asked how much you would charge to reinstall them correctly. I was not withholding payment, I paid you at the earliest convenience while I was at work. There are days that I am extremely busy and there are days that I'm not. For you to insinuate that I held payment is prejudice. You were very defensive when I asked when you were going to come back out and finish what you tore apart. You weren't the one that came out and did the job, maybe you should talk to your employees and figure just what is going on on the job site. Nobody explained that you were rescheduling any work to facilitate my repair or that my repair normally constitutes an emergency rate. All I was told was ""I'll be right out"", which took two days. And you did help, but we did have water, I just had to turn it off and on at the curb which was a big inconvenience. So for you to say we had no water is another lie. It's all in my original statement. So let's recap all the lies:
1)""had no water"" we did, just had to turn it on and off at curb.
2) ""went over personally to fix"" was that you or Josh? never talked to you until you wanted your money.
3)""told him to dig up pipe which he did"" that was done before I called you. Not because you told me to
4)""was holding payment"" when did I ever refuse to pay you?
5)""he expected us to clean up that mess that he dug up as part of original charge"" I at no time ever said that I wanted it all put back together at no further charge, never. I only wanted what you pulled apart put back together, which you didn't, and I still paid you. Yes, paid you. For a job that was uncomplete. And here we are. Good luck.

Chris L.

I wish I could tell you what my service was like, but it never happened. Memorial Day weekend on Saturday: I tried changing the seals in my shower control and broke it clean off. I had turned the water off prior, so no mess. Figured how to cap it so I could turn the water back on Sunday morning. Called Paul's at 3pm Saturday - I didn't know it was an answering service - who told me someone will call me back. I called 3 hours later - still answering service. The yellow pages ad says ""We Respond in Minutes"" which is what I wanted and very much needed. Nothing until Tuesday at 8 am. That's 65 hours later, or 3,900 minutes. I asked for a 3pm appointment on that Tuesday, Josh told me they don't start shower control jobs that late. I let him know everything was ready and he just needed to soldier 3 joints to make it work. Josh said he would talk with the guys and get back to me. Never called back. False advertising at it's finest. Big disappointment.

Rj S.

Great service! Left message after hours and Josh responded first thing the next morning. They were able to fit me in same day for a nasty clogged drain that spewed water in our rental basement apartment. Professional, friendly, effective and although plumbing always seems pricey, the cost seemed quite reasonable. We will definitely call them the next time we need service.

Nancy H.

These guys ripped my mom off. They charge by hour and milk every minute. You would wonder how they sleep at night taking a senior to the cleaners.

Malia P.

Amazing service, i had a leak in a water line in the basement after attempting to fix the problem myself and in the process making much worse i called Paul. He squeezed me into his schedule that day and solved the issue very quickly. I will nor be using any other plumbers in the future.