Paul's Plumbing Service

JB F.

I can't say enough about Paul and his crew. They arrived on time yesterday to install a water line for my new fridge's ice maker and when I asked them to take a look at my hot water heater, they said it should be replaced. They advised me on a good one to get and went to pick it up with the supplies they needed for the ice line. 4 hours later, I had a new HW heater and a new ice line and they were fantastic! Reasonably priced and they even took my old heater away! I'll be calling them for my next plumbing need!

Bob Z.

Arrived on-time. Didn't have the right part but got it in a timely fashion. Left things as clean as they found them. The bill was in line with the estimate.

Claudia P.

Very responsive and prompt return of calls as well as prompt attention to clients' needs. Appreciate the accessibility and personable nature of the owner! The last time I used this service, however, the long drive out to my home in bad traffic was added in to labor costs, and I ended up with a huge bill for a short amount spent on the actual job. In the future, I will most likely look for someone closer to my house, if time spent in traffic is worked into labor costs, as that is beyond anyone's control.

Annaliesa H.

Things started out great. But ended in the worst experience I have ever had with someone doing work in my home, and left me feeling unsafe.

My husband set up the appointment and I was there alone with my two toddler-age kids when the two employees arrived. They were kind and congenial. In fact, one offered to show me how he installed something so I could do it myself on a different tub if desired. Great service. When the employee was finished, my husband called the employee with some questions about the bill. If you care, they were rate-related questions detailed below. If not, skip to next paragraph:

One question was about the rate we were charged being different than the rate agreed upon by phone beforehand (Which Paul, the boss, confirmed when he finally listened.) The second question was about how much time he was logging. He was charging us for time filling out the invoice, for example. (A previous plumber we used had the invoice and payment ready within sixty seconds. This plumber took 15 minutes out in the car after he finished the work. Seems nitpicky... but really adds up at $160 an hr. When you consider we are being charged for transportation time to the site, that means we are paying a total of $75 for time they are not doing plumbing work).

At the end of the conversation my husband asked to talk to Paul to verify the rate. Meanwhile, I had no idea what is going on, but within about sixty seconds into the phone conversation, I hear the employee downstairs yelling on the phone to my husband. I was upstairs in my bedroom with my two young children. The employee then called his boss and was ranting loudly about my husband as the employee walked up the stairs to my bedroom. At that point, this large male who was speaking loudly and aggressively was standing in my bedroom between me and the door, about five feet away from me and my children, both of whom were wide-eyed staring at the man yelling about my husband. I motioned and quietly asked him to please finish the conversation downstairs. He did not stop or move and instead said loudly into the phone ""Now they're both suddenly unsatisfied"".

Honestly this is a major safety issue. The employee was so congenial and appropriate up until that point, and escalated so quickly that I wondered if he has an anger management issue. Here are a few rules that I should not have to tell you: Do not walk up the stairs to my bedroom while you're yelling on the phone. Do not stand in my bedroom, between me and the doorway while yelling on the phone. If a female with young children in tow, politely asks you (a stranger acting aggressively and unpredictably) to leave her bedroom, you say ""Oh my goodness, of course"". You do not argue with her.

I probably wouldn't even be writing this review, if I had gotten a response from Paul (the boss and owner) that indicated he understood the gravity of the problem. Instead, Paul was defensive. His first response to me when I told him what was happening was ""settle down"" and then ""well yeah, he was upset because your husband wasn't paying the bill"" (This is not at all true. The employee told my husband he'd have to talk to Paul to verify what rate was quoted and then he hung up on my husband. There was no threat whatsoever of not paying, and Paul jumped to this conclusion before even talking to my husband.). Once I told Paul it would be really wise to just listen well and recognize that this is an important safety issue and that the employee needs to take responsibility for his actions regardless of whoever is making him mad on the phone, he finally said okay, okay, he understood and would reprimand the employee.

Frankly, it seemed pretty clear to me that Paul didn't see it as a serious issue. That is concerning. He was apparently more apologetic to my husband and said they have all be working really hard and are tired. I hope indeed this was an anomaly, but we won't be using them again and wouldn't recommend them.

Sarah J.

These guys were great. They unfroze our pipes the day after we called in about 45 minutes. This was during a deep freeze and they had so many customers to see, but, while efficient, they didn't rush and were very friendly and informative.

Dorothea S.

Funky old connection for the dishwasher needed replacing. If the water shutoff at the street had not been stuck my job would have been completed on the initial visit. The city had to fix that and the guys came back later that week as soon as they could fit me in. Quick but not rushed, answered my questions so I understood what had to be replaced. Very professional, thanks!

Shameem R.

The work that was done was fine. I had a main water line break. It took 15 minutes to fix. But, my problem is that I was charged $430 to do this work and was NOT told in advance that there would be a time and a half charge for 2 hours. Not by the person I spoke with on the phone, not by the plumber who came out. The owner did call to talk to me about this and said, ""Sorry for the miscommunication."" I cannot recommend this service.

Brian L.

Outstanding service. Had a minor plumbing emergency. My call was answered within a couple of rings. They took down my info and I received a call back within a couple of minutes from Paul. Very personable and professional. He discussed rates over the phone which I appreciated. They were able to make it out earlier than expected and called ahead of time. They do great work
I will definitely use them again for future plumbing needs.

Ted P.

They answered my call over the weekend which was great. They have an emergency service. It is very expensive, but I imagine very useful in certain situations. As mine wasn't dire, even though I discovered Paul's plumbing on the weekend, I decided to wait for a weekday to make an appointment.

They were able to come out very quickly and solve my problem. It was a leak between two floors in a building and they took care of it in three hours and the total cost was around $500. The only reason why they were given four stars out of five, is to echo some of the other reviews in terms of the leaving to find parts. I don't have much experience with plumbers so perhaps I shouldn't say, however, it would seem that most journeyman plumber's would have a truck stocked with common parts. Either that, or they should clearly indicate where and why they're going to pick up the part, what part they needed to obtain, and whether or not the time spent obtaining of parts is billable or an extra expense. If it is an extra expense, then the location of the parts supply store should be given beforehand in order to determine travel time and total estimation of the cost. Or it should be made clear that travel time to obtain the part was not included in the cost. They do include in the cost travel time from their office to the residence as part of the total charge. The last plumbing service I work with had $100 flat fee for coming out and then charged a much lower amount hourly which for some reason felt more straightforward of an agreement versus feeling penalized in terms of the starting location of the plumber.

Holly D.

There is a reason this company gets high ratings. I came home from a trip to two plumbing issues. I found Paul on Yelp and sent a note. He called within 24 hours and told me they were scheduling a week out but because I was close I might be able to get in sooner. First thing Monday morning he called and slipped me in to a cancelled appt. Two very nice guys showed up a half hour later, fixed my problems and were on their way. There is a reason plumbers make a lot of money
The good ones are worth it.