Patriot Pros Plumbing, Heating, Air & Electric

Dave D.

Had them out, got a really high quote. Was told the part i needed was around $900, then there would be labor It just didnt feel right, so I did not have the work done, and paid the visit fee. I found the part for $100. Replaying the visit in my head, there were just a lot of classic traits of when someone is trying to hook you in. The tech was nice, seemed knowledgable, but they always are when trying to take you. Total classic 'used car salesman' approach.

Update: Javier, your response reinforces my gut feeling about your company's visit and quote.

Mark H.

Javier is a genius. You can get cheaper work for sure and you can get more expensive work, but you will not get more thorough, honest, save you money in the long run work. Just by checking my water pressure he heard a noise he knew shouldn't be there and uncovered a leak in our wall that had been there all summer. Fixed it right there.

Do you know how many other plumbers checked our pressure and didn't find that?

The boiler: 6 (and I have receipts) plumbers looked and misdiagnosed why our hot water would suddenly turn scalding. 5 minutes, maybe 4, Javier knew it was the faulty valve and went and bought the right one and put it in the next day.

Complain all you want about the fees (which are completely resonable) but if you own your home, you can't afford to NOT contract this company. The guy has 3 Master's degrees in different aspects of plumbing and heating, his knowledge is worth everything I paid.

I have never met Javier or the people at Patriot prior to this, but I've met plenty of plumbers that aren't as precise, neat and spot on as Javier was. Grateful we met, we will meet again because I signed up for his preferred twice a year service.

Michelle B.

What a joke! Prior to purchasing our home, we had a home inspection, and it was discovered that they the gas valve in the wall was inoperable; it wouldn't turn. We went back to the seller to fix this, and he hired Patriot Plumbing. Patriot Plumbing made a service call (with 4 guys- a little overkill), and they said it worked fine, and left behind a new key for the valve.

During our final walkthrough on the property, my husband, our real estate agent, and I tried turning the gas valve on and off. It still wouldn't budge. We reached out to Patriot Plumbing, who told us it worked fine when they were out. The seller agent's office told us that once we owned the house, we needed to put more ""muscle"" behind it and it turn and work.

Two nights ago, my husband tried turning on the gas, he put more ""muscle"" into it, and it broke. Gas FILLED our home. We had to have the gas company out, who then cut and capped the gas line from our basement to the fireplace.

I called Patriot Plumbing yesterday and told them about the predicament. I told them that despite their service call, the valve still wasn't working. They asked me if I wanted to schedule a service call for $69 for a diagnostic. I told them that I wanted them to fix the valve, like they supposedly did before. I then asked for a manager, whom of course was unavailable.

7 1/2 hours later... one of the owners called me back. She had no clue what she was talking about. First she said her husband made the service call, then she back tracked and said another man had made the call, then when I told her I had a picture of (4) men at the house (a picture Patriot Plumbing provided to the seller as proof), she agreed that ""they"" had made the service call.

After explaining what happened, she told me that the ""warranty"" on their work was no longer valid, because my husband had broken the valve, and that warranties are not transferable, seeing as the seller paid for the work to be done. She then asked me if I would like to schedule a service call. Why in the world would I want to pay Patriot Plumbing a dime when the last time they ""fixed"" the problem, it wasn't fixed, and it took FOUR grown men to ""fix"" it. Potential customers beware!

Todd W.

Had a furnace go out 18 months ago during a cold snap and had Patriot come out. They ended up replacing both our furnaces (long story behind that, nothing to do with Patriot). Price seemed high, but we were in need and so we went with it. For 18 months both furnaces were fine until the smaller unit stopped working a couple of days ago. Called Patriot and they came out. Said unit was under warranty and that the igniter had gone out. Price to replace was $315, but since the part itself was under warranty it would only cost me $275 to do the job!

I said wow, how long does it take to replace the part? He, the owner of Patriot hemmed and hawed for several minutes (saying he already told me how much it would cost so why was I asking) before eventually saying ""I've been here 15 minutes so far and it will take me another 15 minutes"". When I pointed out that he was asking me to pay him $550 an hour to replace a $40 part he became highly belligerent, saying that there are other costs to run a business and that he was the owner and knew all about that. Since it was 10 degrees outside I told him to go ahead and do it and ""I would do whatever else I needed to do after that"" (namely, post this review on Yelp). He then hung up on me. He also became belligerent towards my wife (she was at home with him), so much so that she was forced to tell him to leave the house immediately. So we will not, under any circumstances, be using their services ever again.

Chris H.

These guys are fantastic. I had a broken shower valve, and Javier (the owner) showed up on time, and both he and his guy were extremely professional. He took it apart, and instead of telling me I need a new valve (which another company told me on the phone), he suggested I find the replacement broken part myself, as it's easy to screw in. He then helped me locate the company who sells the part, and the company told me it is free because the brand has a lifetime warranty.

I also received a follow-up call about a half hour after the appointment to be sure I was happy.

Needless to say, I'm thrilled and highly recommend these guys.

M D.

Wow! What a shocker. I had called to get an estimate on a water heater problem. Yes I was informed of the $69 estimate fee and that it would be waived if I went with the service. So I tried to get a ballpark number from the office, but they could not provide one; they only make the appointments for the techs, I understand that. So based on having the water heater replaced in April of 2010 (by another company) that cost me $350 labor (parts were under warranty) I was figuring on it being less than $1000 labor plus parts.

The estimate was almost $4000! That included parts, but the tech could not even tell me how much of that was parts. He said the price was based on their catalog (so why couldn't the office staff provided that when I asked for a ballpark number) and any part covered by warranty would be refunded. Needless to say I did not go with their service and paid the $69 fee. Expensive lesson that I won't repeat.

The office staff and tech were very professional and courteous, but not worth the estimate provided.

BTW - got the job done for $550.

I looked them up in Yelp and read their reviews 2 positive reviews, however I missed the ""Yelp Feature"" of only seeing ""recommended reviews"" another lesson learned when I went back on Yelp and saw there were 33 reviews not recommended, yes all negative. I'm sure if this doesn't get posted it will be because it is negative. I gave it 3 Stars only to see if it was not filtered.

Shame on you Yelp to not reveal all reviews.

Renee G.

We used Patriot twice in 2013 to replace our whole-house air conditioning and also our well pressure tank. Both were experiencing issues when we called Patriot. They came, told us what was wrong and we made the decision to replace.

When I called Patriot to ask them how much it would cost to replace our furnace, I was surprised when the lady told me there would be a $69 ""diagnostic fee"" for the estimate. I explained that we weren't asking them to come out to see what, if anything, was wrong with our old furnace. We simply wanted an estimate on the cost of pulling the old one out and putting a few furnace in. She explained that it was company policy to charge the $69 diagnostic fee regardless.

A few days later, after thinking about this situation, I called Patriot a second time and asked for clarification on this policy of charging a fee before we could get an estimate on replacing our furnace. Again the lady explained that it was Patriot's policy of charging this diagnostic fee. It didn't matter that we weren't asking them to diagnose anything.

Please be aware of this when you call Patriot. The disclaimer they say to you about the diagnostic fee goes by rather quickly and if you aren't paying attention you don't get the gist of what it means.

Personally, we won't be doing business with Patriot anymore, since we feel that it's absurd to pay a fee under these circumstances.

Simon B.

DO NOT USE THESE HORRIBLE PEOPLE! I was naive and chose to go with this company to fix my A/C. Huge mistake. First they charged me $2500 to 'try' to fix it (not only that, but also convinced me I needed my plumbing fixed). They eased the burden by saying that if they didn't fix it, whatever I paid today would go toward replacing my A/C unit if it didn't fix the problem. Well, still not fixed. So, called again and had them come out again. Gave me an outrageous price to replace the unit and said they only agreed to give me $500 off my new A/C unit saying that I must have misunderstood our conversation and I failed to read the fine print on the contract. Needless to say, I found another company to replace my A/C for $1500 less than what they quoted me. I wish I'd never called them at all. What a waste of time and money. This is an example of a company trying to take advantage of someone who truly needs help. Just horrible. Please take your business elsewhere.

UPDATE: THEY JUST CAME TO MY HOUSE TO HARRASS ME AND BULLY ME INTO TAKING MY REVIEW DOWN!! Absolutely unacceptable of a business I trusted to do some work in my home. They took advantage of the fact that they had my address and came over to harass me. Completely unprofessional.

Joe L.

Very knowledgable and professional. They may not provide the cheapest price but you get what you pay for and I'd trust them to do any other plumbing project I have. I was very pleased with their work and their pricing.

K M.

Patriot is extremely expensive. I believe any company can charge what they wish, but but buyer beware! You will pay handsomely for their services which are really no different than anyone else. However, if you are in a bind and cannot find anyone, they can do the job. Just go into it knowing you will pay more for it!