Patriot Pros Plumbing, Heating, Air & Electric

Randall H.

The good experience starts with scheduling. The team was extremely nice and informative over the phone and understood that my heater going out meant that my condo was freezing and personally I hate the cold (but love Colorado).

I worked with their dispatcher Jaime and she called me not only to schedule, but to give me a timeframe of when Javi would arrive. She then called me to let me know he was on his way. Her last call was a 10 minute warning. This was awesome!

When Javi arrived my great dane went right up to him and wanted to play...which means he's a good person...she can tell...trust me. He also loved her...dog people are the best people. So good start.

Overall, Javi diagnosed and fixed my heating unit (which come to find out, the last company completely screwed up). He even installed my Nest which the last company said was not compatible.

Great people and great experience. Highly recommend.

Jackie D.

Installation team was prompt, Professional, courteous and communicated well. Highly recommend.

Kristin S.

I got the referral from Home Advisor. Very nice young man came out. Fixed one item on my 15 year old furnace then told me another item needed to be fixed as well.... total price of $3,600.00 for both repairs, same price as an entire furnace replacement from the 2 other companies I called. Don't give them an opportunity to take you like they did me! There are more ethical companies to call!

Steven N.

I was impressed by the initial presentation of the male owner(his wife seems to actually d the business side of the company). What a mistake. First, I truly needed a new furnace so I had them do the purchase and installation. It failed two City of Castle Pines inspections. First because they failed to install ductwork per code. Failed second inspection because they did not tell me door from furnace room had to be solid and have rubber on the bottom to stop ventilation through door. Next, they charged me almost $1500. more than fair market value for a new air conditioning unit which failed city inspection due to failing to put required electrical outlet with required proximity to air unit. Then they installed cheap water heater and failed to put code-required pan to catch water leakage from safety valve.

Marnie S.

I give this company one star because when I consulted Home Advisor for help with my hot water heater, Patriot Pros called quickly and were able to come out to look at it within the hour. Javier and a trainee arrived and were extremely courteous and put on booties so as not to dirty my house. The good stuff stops there.

I am a 64-year-old woman and my husband was out of town, so when I woke up to cold water, I didn't know what to do. I followed the directions on the hot water heater and attempted to re-light the pilot light. It would not stay lit, so I asked Home Advisor to send someone out. Last time I'll use Home Advisor, last time I'll use Patriot Pros. In short, Javier said my unit was 7 years old, and therefore was getting old, although he didn't see any leaking to indicate there was anything wrong with it. He explained (over and over) that there are two assemblies on our hot water heater and one of them was ""probably"" the problem, although he never tested anything to find out exactly what the problem was. I asked him why he would replace both assemblies instead of just the one causing the problem and he went into a long explanation, ""It's like when you have brake work done on your car..."" He said they could replace both of these assemblies for $2,000, but he recommended replacing the whole unit for $3,500!!! Those were my choices.

After doing a little research online, I learned that we could purchase a similar new hot water heater at Home Depot for about $700. I suffered through more cold showers until my husband got home, and he found a small local company (MJB Plumbing & Heating) who came out the next day and did a little testing, took one of those assemblies apart, replaced the thermocoupler, and cleaned the burner, all for $137. He said the hot water heater itself should last another 5 to 8 years, but if he were to replace it, he would charge $1,400 - that's $2,100 less than Patriot Pros wanted to charge me!

Cindy R.

Patriot pros came to one of our rental homes because the air conditioner wasn't working. They told us that: 1) We needed a new air conditioner because ours is ""old"" 2) Stating a 2nd option was a temporary fix by replacing the motor as well as telling us our motor was installed incorrectly. 3). They sent us pictures of a motor stating it was ours showing proof that it needed to be replaced. The picture they sent was not even our motor!

Their quote for this ""needed work"" was $1500+ to install a new motor, and $10,000 to install a new air conditioner! Our house is only 2200 ft.². Luckily our son has been an HVAC technician for over 17 years. he has worked in both commercial and residential. We asked him to come look at the unit and he immediately so that the wires to the motor had been cut by the motor fan, which can happen. He fixed it in 10 minutes with two wire nuts and a zip tie! He said there was nothing wrong with our motor or our air conditioner.

Beware of this company!

Susan M.

We sent the plumber away. He did not have the simple item he needed to fix our hot water tank and said the pipe, a simple one, a short part, would be 300.00 to replace!!! Highway robbery!

Ellie W.

I had a toilet problem, where the tanks would not fill and the water would continue to run. One toilet occasionally filled but would not drain. I called Patriot Plumbing because I found them in the Dave Logan Resource Guide, and they were based out of Castle Rock! Well, one guy came out. Very professional and really nice. He looked in my tank and made a comment that it was not filling up. I agreed. He then went to my upstairs toilet and figured that there had to be a clog because sometimes the toilet would fill but would not drain. He said that it would be a good idea to see what the issue was, but had to take the tank off, and recommended a camera so we could see what the problem was. He had to call his boss to see how much it would cost. Well, it was $250 to do that, plus the $89 to snake it. BUT, I found a $40 off coupon on line for any plumbing service. After going back and forth with my husband, we ultimately agreed to get the camera and the snake, because our toilets were not flushing. Well, the camera operator had to come out, also a nice guy. He did his thing, and there were no clogs whatsoever. The ultimate diagnosis was that we needed 2 new toilets to the tune of $1400 plus!!! We said no, they left, and we STILL had two NON-WORKING TOILETS!! I called my neighbor and told him what happened. He came over, looked in the tank, saw that the stopper had actually disintegrated, went to Home Depot and bought two stopper kits for $20 each. HE fixed our flushing problem for $40 and a six pack of beer. I called Patriot Pros to ""complain"", and talked to the manager, who also happened to be the camera operator. He said we agreed to the camera, and based on our description, it sounded like a clog. I agreed, I accept that. BUT THEY ARE THE PROFESSIONALS!! There was NO offer whatsoever to replace the stopper in either toilet... KNOWING that they were old and in pieces, and the most probable cause for toilets that would not flush and continue to run!! Well, they could not give any type of refund. AND I already ""got a smokin' deal"" because the $89 was a promotion, and they gave me the $40 coupon, so I should be happy. Nope. He gave me a credit for $50 for the NEXT service we have with them. That will never be used. You can count on it. THEY CHARGE A RIDICULOUS AMOUNT AND UPSELL AT ALL COSTS!!!

Allen Z.

This was a terrible company to try and do business with. I had several jobs to do and they cancelled my appointment not once, but twice. When they called to cancel the second time the lady was less than apologetic, as though it was no big deal. Try another!

Annette G.

Not a good company do not hire excessively expensive and they do not stand behind any warranties or any issues you may have after they leave. they charged me $12,000 for a tankless water heater and has been replaced three different times 2014 they came out again for another issue same tankless water heater instead of a Warranty they offered me a new tankless water heater for an additional $8000.
So after I posted a prior review on Google I got a call back from the general manager ""Cindy"" which is Javier's wife owner of patriot plumbing which I don't think he can no longer have his name on the company because of all the lawsuits (public record)
so you know just do not do business with this company. I feel frustrated and angry that me and my family have been took an advantage of!!! Come to find out the install was done illegally with no permit.