Paso Robles Heating and Air

Christina B.

This review is on their customer service, as they have no actually done the work. I called their office and it took a few phone calls til i finally got someone to scheduled to come out. We had some damage to our heating flex tube, and with cold weather and a new baby on the way we needed it repaired quickly. I have to say they were able to send someone out fairly that week. The service guy came and inspected, told us what looked like what needed to be done. I told him we were interested in gettin repair ASAP, and to let the office know we wanted to get it scheduled right away. That same day, no call and the following day again no call. I made a call and left a message. That was thanksgiving week so I decided to wait til after the holidays to hear from them. Well, I called again Friday and Monday after and still no call back, no follow through. They did mail is a quote but that's not what I asked for, and we clearly stated we wanted it repaired right away. Either they are so popular they don't need our business for a simple repair or they just lack the manpower for scheduling and quotes, as apparently it's done by one person. Either way, we ended up going with another company that was professional, fast and got the job done next day. I would say if a company is so busy or doesn't have time, be courteous and call your customers back at least. I shouldn't have to hound you down to get a quote or schedule a job.

Jenny D.

The guy that came out for the estimate was really nice and seemed to know his stuff. I was floored to get an estimate of more than $13k when we already have heat and ducting. On top of that they have a month of lead time. Luckily I was referred to a local AC guy in 5 cities. He's doing the job today and for $4500! You definitely need to get more than one estimate before hiring someone.

Carolyn C.

Just had our Heater And Air conditioner replaced. What a nice experience we had, the crew was nice and professional . They cleaned up and left the place looking sparkling... oh, did I mention our cool home! Very satisfied !!

Clark S.

I could not be more satisfied with the quality of workmanship and professionalism of the team from Paso Robles Heating and Air.

Seth K.

Very accommodating to my families needs. Didn't try to rake me over the coals and buy a new unit and replace whatever. They just fixed what was broke, cleaned it up, explained it, and got it running a day after calling. Receptionists we're very kind also.

Barry P.

I can't say enough about Paso Robles Heating & Air. We lost power at our house for a few days after a heavy storm knocked over a tree, taking out some power lines. I had the idea of using a generator to power our heating unit, but needed some help. Called Paso heating and air who connected me with Danny (I believe that was his name). First he explained all the potential issues with doing this as the circuit board go fry and would void our warranty. After establishing that I had an inverter generator and not a conventional one, and also placing a APC Battery backup/Line conditioner in between the generator and my board, I was able to get it to work.

In the end, Danny probably spent 1.5 hours with me on the phone trying to figure everything out on a Saturday. I was beyond thankful, and will never look elsewhere for any heating and air needs. Thanks again Danny, and Paso Heating and Air.

Pete M.

We have had two emergency calls to Paso Robles Heating and Air in the last year and both times we had better results than we hoped for. The technicians were prompt, courteous and went above and beyond the call of duty on both calls. Our heater quit working the Saturday morning before Christmas, we called that morning and the unit was fixed that afternoon. The unit needed a new ""brain"" which surprisingly they had in stock although he had to go to Paso to get it and return to Atascadero. In the end the price was very reasonable.
Paso Robles Heating and Air has my business and highest recommendation.

Tony C.

So far everything is working well, but the work was just above average, not great. I suspect the 5 star review was made by a friend.
This company did not fully cover all ducts and it failed the first inspection. Unfortunately, Don must have a friend at City Hall, and the inspection was reversed without a second inspection!
The clean up was mediocre and I still find debris from the workers, including littered cigarette buts. For a pricey job, I expect excellent, not above average, completion and resolution!
Update: a month late I get a phone call stating one minor thing had been fixed, so an employee came on our property without permission. And it was not true! Nothing was fixed. I was also told. The other issued was waived by the city without a re-inspection.
So nothing is getting fixed because the owner got ahold of another inspector? The inspector is coming tomorrow to rubber stamp the unresolved issue.
Really unhappy after paying A LOT for this 2-day job...

Jon C.

Don deserves another 5 star review on Yelp after our experience with him and his staff this week. Knowing that I needed an upgrade on my system, I called Paso Heating and Air to schedule a quote. I had called one of his competitors earlier and they seemed too busy to send someone out to work up a quote (it was summer, after all). But, after calling PRHA, I was able to get an appointment with someone within a matter of a couple days. Ends up that is was Don (the president) that made the house call. While reviewing my current system with Don, I could tell that they don't get any more honest and legit than Don. I didn't bother even shopping around after talking with him. I later found out that Don actually installed my father-in-law's system back in the early 80's when PRHA started business. One of his first installs. So, the choice for me was clear.

We had our system installed last night. The crew did a great job keeping things 'clean' in terms of the installation and the removal of the old system. Don called me around 4pm to inform me that he was headed to my house for a final inspection. When I arrived at home after work (6:45pm), Don was still there. Turns out that my Nest thermostat unit was not playing nice and Don had been on the phone with their customer service for over an hour (until his phone died), trying to get it all to work. He gave it a hell of an effort. I told him to go home, and I would continue the call with Nest to get it all worked out. Turns out, I had a faulty Nest base plate, and Nest sent out a new unit. Don had left me a normal thermostat in the meantime to get me and the family through the weekend.

Can't say enough about a company like PRHA. They really treated us well. The kind of service you want, when you are dropping 10K on a new system.

For anyone reading this, don't look anywhere else. Call Don.....

G S.

Reputable, Honest and fast. Oh did I mention friendly. I have a home in Paso and it was not working with 100+ degrees outside. I had called another service first and they told me my AC which is 4 years old needed a new compressor and freon and a leak check totaling $2500. I thought this was a rip off so I called in Paso Robles Heating and Air because of the god review here on yelp and they did not disappoint me, They fixed my system by replacing a capacitor relay within 30 minutes and charged me $219. Thank you for being honest and fast. I will recommend them to anyone and will keep their number in my phone.