Paso Robles Heating and Air

Reve C.

We would not use any other company even when we need to wait for an appointment, they are aa conscientious , honest and sharp company. Our last technician worked so hard on our old A/C system
Going above and beyond fixing it, he cleaned it out
Even though we saw black widow spiders in there.
When I went to pay he gave me a discount. His name was Danny , he couldn't of been sweeter but really knew his stuff. Awesome company!

Niki G.

WARNING ... DO NOT USE THIS COMPANY FOR ANYTHING. My experience was so so so bad that I want everyone to know what the hell is happening with these people. I just had to call another company and they took pictures of the mess that Paso Robles Heat left in my attic. Not only did they come twice and charge me $148 for that but they left me without any heat and never bothered to call, come when they said they would and give a damn about me and what they wrecked in my house. The first person who came was nice and did nothing except tell me that heater was working now and I just needed filters. that cost 79$. Then I had a temp of 62 degrees the next morning and it was a Saturday so I called them on Monday as I was requested to do by Danny and had to speak with a nasty woman who fought with me and yelled at me. She finally gave my call to another woman who sent out Robert, a grumpy old man who went into the attic and called me from the attic on his cell phone to tell me that my system was ""dirty"" and only needed ""maintenance"" and it would cost $148 for which I left him a check and for which I believed he would fix my heating system.
Next morning temp in house 63 degrees.
called One Hour and a very nice young man came, went into attic, told me there was charred electrical wire, duct was disconnected, door was off and electric panel, which nobody from PRHeat even looked at, had a half tripped breaker. This meant that my house could have easily burned down while I was asleep since it was still getting some electricity but had an exposed hot wire. Casey from One Hour brought down photos of what he found up there, told me that the reputation of this company is horrible and that their company is always ""cleaning up their messes and mistakes"". It is clear to me that this company should be SHUT DOWN and they are a danger to the community.
PLEASE BE ADVISED THAT THIS IS A SERIOUS VIOLATION OF MY SAFETY, A CRIMINAL ACT IN MY OPINION, AND SHOULD BE REPORTED TO THE FIRE DEPARTMENT. HORRIBLE PR AND HORRIBLE TECHNICAL WORK AND DANGEROUS COMPANY. STAY AWAY FROM THEM AND GO TO SOMEONE WHO KNOWS WHAT THEY ARE DOING. NO PART OF THIS NIGHTMARE WAS ANYTHING BUT MISERABLE. AND I STILL HAVE NO HEAT.
I need an electrician. and the new company is applying the service call to the electrician repair.

Byron H.

These guys had a representative in Costco. From the outset, I learned that it is a small, family run business, with great concern for customer satisfaction. Subsequently, I made an appointment, had them come out and give an estimate (which I found to be reasonable), and found out that through Costco I would actually get a cashback card after the work was done. They came and replaced my entire heating and air-conditioning system (and did so over a period of two days) with great efficiency and courteous service. I am very satisfied with the Lennox equipment that they put in, and have nothing but the highest regard for this company.

Carson S.

We lost our central heat at our pet resort. Thank goodness the weather has been fair. As a small local business, we are always cautious about our expenses, and do everything we possibly can on our own. After finding we were in over our heads on this one, Kirt made his way to us same day. The schedule was 8-10 days out, but they knew we had to keep the pups warm. Kirt was thorough and knowledgeable, and had us up and going in about two hours. Reasonable rates and fair prices on parts. I learned my lesson, and will just go directly to the pros if we have any future issues. ""There are two kinds of machines in the world: those that have broken, and those that will."" When yours breaks, Paso Heating and Air knows the way.

Martin S.

These folks have fair prices and do go work. The do a very tidy install, the unit they installed worked as described, and they cleaned up after themselves.

Rita B.

My elderly parents needed just one part to make their heater work but they would not sell it! They require a service call! Now they have to wait 2 days. So sad so sad...old people cold until they get service! Unbelievable!

Christina B.

This review is on their customer service, as they have no actually done the work. I called their office and it took a few phone calls til i finally got someone to scheduled to come out. We had some damage to our heating flex tube, and with cold weather and a new baby on the way we needed it repaired quickly. I have to say they were able to send someone out fairly that week. The service guy came and inspected, told us what looked like what needed to be done. I told him we were interested in gettin repair ASAP, and to let the office know we wanted to get it scheduled right away. That same day, no call and the following day again no call. I made a call and left a message. That was thanksgiving week so I decided to wait til after the holidays to hear from them. Well, I called again Friday and Monday after and still no call back, no follow through. They did mail is a quote but that's not what I asked for, and we clearly stated we wanted it repaired right away. Either they are so popular they don't need our business for a simple repair or they just lack the manpower for scheduling and quotes, as apparently it's done by one person. Either way, we ended up going with another company that was professional, fast and got the job done next day. I would say if a company is so busy or doesn't have time, be courteous and call your customers back at least. I shouldn't have to hound you down to get a quote or schedule a job.

Jenny D.

The guy that came out for the estimate was really nice and seemed to know his stuff. I was floored to get an estimate of more than $13k when we already have heat and ducting. On top of that they have a month of lead time. Luckily I was referred to a local AC guy in 5 cities. He's doing the job today and for $4500! You definitely need to get more than one estimate before hiring someone.

Carolyn C.

Just had our Heater And Air conditioner replaced. What a nice experience we had, the crew was nice and professional . They cleaned up and left the place looking sparkling... oh, did I mention our cool home! Very satisfied !!

Clark S.

I could not be more satisfied with the quality of workmanship and professionalism of the team from Paso Robles Heating and Air.