Paso Robles Heating and Air

Lesli K.

We hired Paso Robles Heating and Air way back in January of 2020 to install a vent fan on the side of our house. It requires an offset extension ladder because the vent is way up high and the ground slopes. We do not have a ladder for the job. After a month Steve said he would install the vent. My husband called over and over again to ask when they planned on installing it. They had a variety of excuses such as the ground is too wet, we're too busy, etc. They finally said they'd do it in June. We waited and waited, no install so we kept leaving messages. On 10/13/20, SEVEN months after we hired them, my husband took the receipt and the vent into the store. Alyssa said she would get it on the schedule. We had to keep leaving messages for Don. He finally called on 10/31/20 and said they won't do it, find someone else!! Are you kidding me?? They make us wait 10 months and then refuse to do it? This is inexcusable. This is the worst service we've ever had from a business. Save yourself some time and headaches. Don't hire them!

Amy K.

On a toasty 100 degree day, the upstairs A/C unit at my home stopped working. It is 16 years old and I was convinced it was going to need to be replaced. I had recently called Paso Robles Heating and Air for my furnace and also for an emergency at a rental property. They were courteous, honest and arrived quickly, so they were the first company I thought of. So glad I chose them! The woman who answered the phone (wish I could remember her name!) was professional and so nice. She was able to squeeze in an appointment the very next day. Konstantine, the technician, arrived right on time, checked out the unit and within minutes was back to give me the news. No need for a new unit, just a few parts, which were replaced within an hour. He was knowledgeable, honest and efficient. There was no price gouging at all. In fact, I received a 10% discount because of a service I signed up for during the last visit, which I completely forgot about. Both Konstantine and the nice woman that answered the phone remembered. I will never call another heating/AC company again. They are awesome!

Nancy H.

when someone tells your 73 year old mother it will cost over 1000 dollars to take 2 solar panels off roof connected to air-conditioners units and said it will take a whole day with two guys and at the end they were here 4 hours with 2 guys and charged first 2180.00 and then I said around 1000 is 2000 and he went outside and came back in and said oh my mistake 1840.00 wow that is still like 2000 why did you not quote 2000 instead of over 1000 to fix this is ripping people off next time will get written bids and make sure I know the full charge.

Bruce S.

Called for service and they came out quickly and did an outstanding job. Danny was awesome, he fixed a dangerous issue on our a/c, he explained everything in detail, and fixed the problems the same day. We highly recommend Paso Heating and Air. Thank-you Danny.

John B.

Steve from came out on Friday to check out our heater issues and fixed us up right away! Awesome work the heater runs better than ever and it's REALLY OLD! I would recommend Paso Heating and Air with 10 stars if I could!!

B M.

This experience was great from beginning to end. The receptionist was helpful and professional on the phone. Danny was amazing from beginning to end. Our air is working and he went above and beyond to go the extra mile. Thank you so much. I will definitely recommend and use again.

Kauphy S.

It started with my my thermostat (still under warranty) completely dying, and Lennox referred me to this company as the only authorized service for their brand in the area. (I refused to call the company who sold and installed this furnace for me because they are well-known crooks in the area, but who initially came out from Costco several years ago, took me to the cleaners, and had so much trouble installing the system and getting it to work.) I called on a Saturday thinking to leave a message and was surprised to get a person answer and tell me they would send someone out that afternoon. (Nobody said I'd be paying overtime for this service call until the guy had me sign to pay him when he left.) He verified that he had to order a new thermostat and come back later to install it. When he finally came (late) to install it, he left after doing so, saying the system was now working. But, of course, it wasn't. When he came back out to look at it again, ""coincidentally"" a circuit board on the furnace exploded ""right before his eyes"" and I now had another part (under warranty) to pay for and more service calls. On his 4th visit, he arrived late again, and just as I was leaving the house for a short errand, and he asked if he could just go ahead and fix it while I was gone and it would be closer to done when I got back. I jokingly said, ""Sure. Just don't steal anything from me."" When I arrived back home, he was gone and it wasn't fixed. The company told me that they have a policy that they won't let their people enter a home to work when the owner isn't physically there. (I would note that I was never given an estimate for any charges levied prior to my being charged after the work was done, and felt I had to pay whatever they charged me, as I had no other recourse to a qualified Lennox repair company according to Lennox.)

We now had to wait another week (going on a month now, where before the furnace was heating my house to 85 degrees and not turning off, I now needed the A/C to turn on because the weather had changed, and I had no thermostat to turn it on). On his 5th visit, the tech actually arrived in a timely fashion, with a partner whom I never met, but who played with my puppy at the company truck and walked around the back of the house a couple times and spoke with the tech out back. Just to prove a point, though, they burglarized my home while I was sitting right in my kitchen waiting and waiting for my thermostat and furnace to be repaired, and stole every piece of jewelry (costume, broken, valuable or otherwise) from my bedroom, using the bedroom door at the back of the house for entrance, and leaving doors and drawers open to make sure I knew what they'd done.

After I'd forked over my credit card for another charge for ""something,"" and signed a couple places on his iPad not knowing what I was signing for (copies to be emailed to me later), I asked the tech if this was his last visit and I'd never have to see him again, and he said it was. And asked if he'd left all the lights off and the doors closed to the upstairs (where the furnace is located), and he assured me he had.

After they left, I found all the doors to and in the upstairs open, as well as closet doors and a drawer, to show me that the entire upstairs had been searched for some supposed valuables up there. I have no doubt that my social security number was taken from papers up there, if they had any use for it. I also noted that his partner had been going through their haul in the company truck while waiting for the tech to drive them away and found some things they didn't want and just threw them out of the truck where it was parked before they left.

The next morning, I found my entire purse had been stolen from the kitchen while I was asleep. Cash, I.D., insurance cards, bank cards, credit cards, keys, etc., all gone.

I would suggest if you are foolish enough to hire this company, you have an armed sheriff's deputy ready to tail every person who drives up in one of their company trucks, up and down your stairs, back and forth to the truck, and all around your house. Especially if you are a disabled senior citizen who lives alone. I truly believe your are not physically safe with people like that coming into your home. And I would say that this company does not reflect the caliber of business we have come to expect in the North County. Or maybe it's just all heating & air companies in the North County can't be trusted?

Craig C.

I'm very disappointed in Paso Robles Heating and Air. I called them last week to get an estimate on replacing my HVAC. I work night shift so we set up an appointment for Friday at 2:00pm. I woke up early from working the night before and waited. No one showed up nor bothered to call. Poor customer service!!! Guess I'll take my business elsewhere.

AJ S.

We had an issue with troubleshooting our heater and the misdiagnosis of what the tech thought was the problem.
Five phone calls later and after learning that the tech had no notes of the visit, we finally got a second appointment.
I spoke with the service manager about my frustration..... HE COULD NOT HAVE CARED LESS! What a jerk!!
A total mess except for the receptionist.... she was great and always did her best to help.
Trust me, a follow up is in the works.

Anita R.

I'm glad to see that some people have received good results from PRH&A because my experience was not so good. It's left a bad taste in my mouth for Costco, teaming up with a company that inflates their pricing because of the rebate offering. I tried to work with PRH&A to change out my 20+ year old system, they came out a couple times to evaluate my system and needs, and then completely halted communication. I called and emailed and received one response from John that they ""hadn't given up on me"", but again, one more ""less than truthful"" response. I was excited and ready to do additional business with PRH&A because they did a good job on a repair a couple years ago. But they've proven to be very unprofessional in their communication and follow-up.

Thanks to PRH&A I found a great local company that treats their customers with respect, follows up on communication, uses top of the line materials, completes a perfectly done job in a timely manner and for a reasonable price.