Paschal Air, Plumbing & Electric

Ted R.

I've used Big Bear for maintenance since I purchased my home in 2013. When I purchased it, I knew the A/C System was struggling. But Big Bear kept it running, and at very reasonable repair rates. But, as expected, I recently had to replace the system. It had exceeded its life expectation. The customer loyalty quote was very competitive. Their team members are all very professional. I feel they are very honest. I highly recommend this company! (By the way, my home is in Frisco. Ignore the profile.)

J L.

Have had nothing but positive experiences with Big Bear! They do excellent work and are very reasonable with pricing. I won't use anyone else.

Mark H.

Still the best and trustworthy A/C and Heating contractor. Serviceman Brien is great at what he does and didn't take long to find the problem. Brian like EZ (Ezekiel) were a great find for Big Bear and both are very professional and knowledgeable. I will recommend them to anyone needing service or repair. THANKS

Michael A.

Great experience, the owner Diel personally came out to help me with an insurance claim when my regular a/c company won't bother. Everyone at the company I worked with was very professional and prices were very reasonable, especially compared to my existing company I use. Needless to say, I will be using Big Bear going forward. Diel even told me that they were working on covering extended hours so they could better serve their clients.

Todd P.

Diel, Ezekiel, and the Big Bear crew were wonderful to deal with. Trustworthy and reliable with reasonable prices. Will definitely be using them for all of my HVAC needs.

Charles M.

Big Bear A/C and Heating is a great local company that I am happy to support and give my business to. They are not just about taking your money but about education as well. Very professional staff.

Uyen V.

I called for someone to come out to help on my AC after reading the reviews and recommendations from my neighbors. The lady on the phone was so rude. She treated me like I'm stupid and didn't listen to me when I described the problem. She ended up calling back to ask for more details because she's failed to listen the first time. All she was worried about communicating to me was there would be a $89 charge on diagnosis which is fine with me. She didn't give me a timeline either. Said I have to wait all day because I'm on a waiting list. I normally get a time frame like afternoon or morning waiting from any service company. I didn't like how she treated me so I went with another company.

Brad S.

Well I called them for a 2nd opinion on a HVAC replacement after reading all these glowing reviews. The woman on the phone was brusque and told me they would charge $89 for the visit which could be applied to any purchase. I was ok with that but just her attitude and tone of voice put me off from dealing with this company.

Randall T.

Called this morning to get thermostats installed and to troubleshoot why there was no power to the head unit down stairs. Called a handy man who came and looked at the unit and wanted to charge me $600 (400 to troubleshoot and 200 to install). Couldn't justify paying that much and handy man got upset so he left. Called big bear and they were very courteous on the phone and sent Brian within the hour. Brian looked at the unit and it was a $0.50 cent fuse that had blown out. He replaced it and installed my units for less than 1/3 the price the handy man was charging. Very please with the quick work Brian did. He was very informational and helpful. Giving this 5 stars and also keeping big bears phone number for any future issues. Happy customer

Laura W.

I highly recommend this company. Their pricing is fair and their service is great. The tech we've had, two different times for different issues, arrives on time, is extremely polite, respectful of keeping your home clean, knowledgeable and thorough in his work.