Paschal Air, Plumbing & Electric

Brian F.

Was connected through Yelp projects because I was having some AC issues. They reached out quickly and was able to send a technician over. They were friendly and knowledgeable. Checked out my system and gave some recommendations. Everything seems to be working great again. Highly recommend for them for your AC needs

Allen G.

Be careful with these guys! Back when they were Walker, they were good. They installed new A/C units about 5 years ago with a 10 year parts warranty. Here's how that works: if something fails with your AC, they'll be glad to "order the warranty part" and you can wait 3 weeks--or if you want to pay an extra few hundred dollars, they just happen to have a "replacement part" on the truck. "Sheep shearing" is what this is called. So caveat emptor (let the buyer beware!).

Lindy M.

Very happy with my service from Paschal air- they responded quickly, were very respectful of property, friendly, gave me a fair quote and now My air conditioner is working fantastic! Definitely recommend.

Delinda B.

We acquired this company as our HVAC service provider when they bought out the former company providing our service. Unfortunately, my first experience with Paschal was a horrible one and will be my last. Our 5 year outside unit quit working and the tech came out and diagnosed (scheduling was an issue as they could not give you a morning or afternoon timeframe of when to expect a tech) and told me my unit was not under warranty so it would be a $7-13k repair for components and that it might be worth us just purchasing an entire new unit for just a few thousand more. He then set up a "comfort advisor" to come a couple of hours later to discuss "options" on how to get us air. In the meantime, I contacted the HVAC manufacturer, who confirmed I did indeed have a warranty and all I would be responsible for would be labor and refrigerant. When the comfort advisor arrived, I discussed my frustration with the lack of knowledge on his tech's end concerning my warranty, so he verified it easily accessible to the tech when he was able to pull it up in 5 seconds. The comfort advisor also tried to tell us parts would probably be 7-10 days before they could get them, and again tried to sell us on an entire new unit. They estimated a cost of $4.5k, even with a warranty, for repairs.
Needless to say, we went for a second opinion and there was a 1 day wait on parts, but the price was half of what Paschal quoted and was repaired by a tech who went above and beyond to get us air in this awful Texas heat.
AND HERE IS MY MAIN REASON FOR THIS REVIEW...
As we had just signed a service agreement renewal with Paschal, but no longer wanted to do business with them after the attempt to sale us something instead of working to get us up and running, I called and asked to speak with a manager or owner to discuss all of the above issues and to ask for a refund and cancellation of the service agreement. I waited 3 days and never received a call. I called today and spoke with Donna who told me they did not offer refunds of the agreements. When I asked to speak with someone else, she asked if I wanted the refund to my credit card and then hung up on me. THIS IS NOT A CUSTOMER ORIENTED COMPANY AND I WOULD STAY AWAY FROM THEM.

Andrew A.

Said they could do a job on short notice and just never called or showed up. Do not want your business anymore.

Norah J.

This company saved me when I needed that angel with water heater issues. Their customer service was great and went beyond my expectations after getting traumatic experience with two other companies that came over to my house with overpriced products and services.

This guys came and was very flexible with my needs, installed everything within few hours and my home was completely in order for my families.

I will forever be grateful for your company realistic expectations and it gave hope that we still have companies that are out there for real, and bring hope and happiness to people in their unfortunate circumstances.

Thanks and keep doing same!!
Xoxo!

Dallas D.

Had an electrical issue that made it to where our garage wasn't opening. Paschal sent someone out the same day and the issue was resolved in less than 30 minutes. Great/friendly/fast service all around.

Jodi W.

Super disappointed! Spoke with a really nice lady to schedule a time to visit. They were responsive. But they kept getting their visit times mixed up. I got a call that someone was on their way the day before the original scheduled time. Then I got a message someone was on their way and would arrive in 15 minutes on the day of. But an hour later they never showed. I had another appointment so I had to ask them to reschedule. Then I got a VM saying they got their times mixed up and would arrive before 12 the same day. The confusion and disorganization is not what I am looking for in a company tasked with managing the electricity in my home. I appreciate the frequent updates on arrival times. Just wish they would have actually arrived and on the day I took off work for them!

Jacqueline P.

Great service! Friendly, clean, on time, and upfront about all cost in the quote. The annual service for HVAC is a good deal!!

Gerald S.

Great service and would recommend this company to anyone looking for an electrician. I want to thank the guys who came out. They were on time and worked very quickly to find the source of my electrical problems.