Paschal Air, Plumbing & Electric

Uyen V.

I called for someone to come out to help on my AC after reading the reviews and recommendations from my neighbors. The lady on the phone was so rude. She treated me like I'm stupid and didn't listen to me when I described the problem. She ended up calling back to ask for more details because she's failed to listen the first time. All she was worried about communicating to me was there would be a $89 charge on diagnosis which is fine with me. She didn't give me a timeline either. Said I have to wait all day because I'm on a waiting list. I normally get a time frame like afternoon or morning waiting from any service company. I didn't like how she treated me so I went with another company.

Brad S.

Well I called them for a 2nd opinion on a HVAC replacement after reading all these glowing reviews. The woman on the phone was brusque and told me they would charge $89 for the visit which could be applied to any purchase. I was ok with that but just her attitude and tone of voice put me off from dealing with this company.

Randall T.

Called this morning to get thermostats installed and to troubleshoot why there was no power to the head unit down stairs. Called a handy man who came and looked at the unit and wanted to charge me $600 (400 to troubleshoot and 200 to install). Couldn't justify paying that much and handy man got upset so he left. Called big bear and they were very courteous on the phone and sent Brian within the hour. Brian looked at the unit and it was a $0.50 cent fuse that had blown out. He replaced it and installed my units for less than 1/3 the price the handy man was charging. Very please with the quick work Brian did. He was very informational and helpful. Giving this 5 stars and also keeping big bears phone number for any future issues. Happy customer

Laura W.

I highly recommend this company. Their pricing is fair and their service is great. The tech we've had, two different times for different issues, arrives on time, is extremely polite, respectful of keeping your home clean, knowledgeable and thorough in his work.

Dwayne W.

This is the best AC company I have ever dealt with. I have been using them for the past 5 years. They have replaced both of my units. I have had other companies come out and give me quotes but I always choose to go with Bear. They aren't the cheapest but they definitely save me money. I have had several issues with certain rooms being hot all the time while other parts of the house are ice cold. Bear looked at the situation and explained exactly how to fix it and gave a quote. He did the work and guess what ..... now all the rooms are the same temperature. He is awesome. HIGHLY recommend him.

Holly R.

There was a hot time at the ol' house last night! Our AC died. In AUGUST. In TEXAS. And it's HUMID. We managed to swim to the phone for help just after 9am and were placed on stand-by. With confident reassurance Tasha said someone would come see about us today at some point. So we opened the windows and huddled in front of the fan with a large bowl of lemons. This event clearly called for lemonade. Enough to fill the Jethro-pitcher.

The phone rang before we sliced the lemons! Big Bear Bryan arrived by 11am, replaced a part, waited for the inside temp to drop, and was done by 11:30. He was prompt, polite, professional, and a pleasant kind of guy.

Today we became lifetime customers of Big Bear. You should, too.

Gerryl K.

saved me $4800!!!
Our 11 yr old unit went out. 1st AC guy came and after many tries to diagnose the problem said it was a $5k repair. So naturally I said I need a 2nd opinion. Well next guy said we need a new unit: another $5000 bid. So after some research we found Big Bear: wow turns out we just needed a new capacitor a $186 part. It went out and caused the compressor to overheat.... The compressor is fine. He was here less than 45 min and did the repair. Wow!! After having it explained to me it seemed pretty basic. When the capacitor goes out the compressor has to overcompensate and do more work. So it overheated!!! Anyhoo... I expect to have to replace these units one day but seriously a $5k bid for a $200 job is just plain robbery. #ibigbear

María F.

I have had several issues with our AC in our previous and in our new home too, I guess living in Texas you are not immune to AC problems. Diehl has always been on time, super fast and has fixed all the issues on the first try. He is also very knowledgeable about warranties and recalls and that saved us $500 one time that our AC died. He knew about a recall and got the part from the manufacturer for free. I could go on and on about his stellar work, but just know you are in the best hands. He is very hard working and honest. Absolutely recommend!

W P.

I guess I'm like everybody else on Yelp. I have used Big Bear (and he is big - about 6' 6" tall) and have nothing to say except they are the best, most honest, reasonable priced HVAC service in the Frisco - Lake Dallas - Lewisville area. We had been using The Colony Air and they just suck. Found Big Bear by mistake and I will use them forever if they continue as in the past. Honest people. Let me say that again -- these are honest air conditioning people. Work that was done last year was less than 1/3 the rip off price of The Colony Air. Big Bear also found and corrected creative engineering that had been done by The Colony Air that could have caused a fire. Big bear is not only honest, they are professional, don't have an attitude, and they were four days faster at the repair than the other worthless scum bags. This is an accurate and honest review based on our experience and opinion. You will LOVE these guys. Especially in Texas. Check them out. We have no affiliation with Big Bear. They're just the best!!! Thank you. They also don't mess up your house.

Chad F.

This is my second experience with Big Bear and I have to say I am 100% satisfied with the employees and their work. They are honest and work hard.