Paschal Air, Plumbing & Electric

Sharon H.

A technician came on June 28 to fix a leak, and in the process and in front of me, let the freon go purposefully into the air, breaking EPA laws and regulations. It is estimated they released 10 lbs of freon which they were ready to charge me for the refill ($100+ per pound). I called multiple times trying to get in contact with a manager and even the owner but every time the secretary gave me the runaround. This company is a disgrace. Good luck getting in contact with a manager.

Sean B.

April '21: Big Bear replaced my air handler motor part# 60L21 ($209 at Amazon) and 75 minutes of labor...cost $872 (plus $89 diagnostic fee).

Have used these guys for a decade and was extremely happy with them, however Big Bear has changed ownership within the last year or two.

Layton S.

We contacted Big Bear upon recommendation from a friend and were not disappointed. We subscribed to their annual service plan to maintain our two HVAC systems in the house we purchased within the last few years.

It was our first major checkup and they diagnosed two failing capacitors in our heating system and showed me (on the multimeter) why they were failing.

They also re-taped the wiring/lines from our outdoor A/C condenser units that had been damaged by rats at no additional charge.

Great service, friendly staff! Thanks, Claudio!

Ted R.

I've used Big Bear for maintenance since I purchased my home in 2013. When I purchased it, I knew the A/C System was struggling. But Big Bear kept it running, and at very reasonable repair rates. But, as expected, I recently had to replace the system. It had exceeded its life expectation. The customer loyalty quote was very competitive. Their team members are all very professional. I feel they are very honest. I highly recommend this company! (By the way, my home is in Frisco. Ignore the profile.)

J L.

Have had nothing but positive experiences with Big Bear! They do excellent work and are very reasonable with pricing. I won't use anyone else.

Mark H.

Still the best and trustworthy A/C and Heating contractor. Serviceman Brien is great at what he does and didn't take long to find the problem. Brian like EZ (Ezekiel) were a great find for Big Bear and both are very professional and knowledgeable. I will recommend them to anyone needing service or repair. THANKS

Michael A.

Great experience, the owner Diel personally came out to help me with an insurance claim when my regular a/c company won't bother. Everyone at the company I worked with was very professional and prices were very reasonable, especially compared to my existing company I use. Needless to say, I will be using Big Bear going forward. Diel even told me that they were working on covering extended hours so they could better serve their clients.

Todd P.

Diel, Ezekiel, and the Big Bear crew were wonderful to deal with. Trustworthy and reliable with reasonable prices. Will definitely be using them for all of my HVAC needs.

Charles M.

Big Bear A/C and Heating is a great local company that I am happy to support and give my business to. They are not just about taking your money but about education as well. Very professional staff.

Uyen V.

I called for someone to come out to help on my AC after reading the reviews and recommendations from my neighbors. The lady on the phone was so rude. She treated me like I'm stupid and didn't listen to me when I described the problem. She ended up calling back to ask for more details because she's failed to listen the first time. All she was worried about communicating to me was there would be a $89 charge on diagnosis which is fine with me. She didn't give me a timeline either. Said I have to wait all day because I'm on a waiting list. I normally get a time frame like afternoon or morning waiting from any service company. I didn't like how she treated me so I went with another company.