Paschal Air, Plumbing & Electric

Ed S.

My AC went out at the start of the first heat wave of the summer. I called Paschal and they weren't able to send a tech right away because of the high demand. No other HVAC company was able to send a tech either. I was going out of town so no worries.

When I got back from vacation, the Paschal tech showed up exactly on time. He diagnosed a problem with the blower and he replaced the capacitor in the compressor which was on his last legs. The AC works great now.

John B.

I have been waiting for two weeks for my A/C to be fixed. The tech that has come out has been courteous, but the company as a whole has been off-putting and unhelpful. The day after he came out, they were supposed to have ordered a part and been back to fix it within a couple of days. A week later, supposedly, they still had not received the part. 3 days after being told this, they came out with the part, but were missing a crucial part to install that part. They called later, and said they would be overnighting that part. 2 days later, I had to call them to find out they did not get the part overnighted, and would be receiving it tomorrow. I was told I'd be called back for an update, but over 6 hours later, I am now calling them again. The hottest two weeks we've had so far this year, I've been without a working a/c, and dealing with a company that is below standards in customer service. The only two people I've spoken to that showed any sense of urgency in the matter were two very kind women that answered the phone initially and as an answering service.

Martin P.

Scheduled an appointment for my AC and furnace as part of their annual maintenance program. They were not able to give me an expected time of when their technician would be at my home, just a vague ""They will call when they are 30-minutes out.""

Technician called at 7:35 am, while I was in the shower, and left a voice mail and text mail. I returned their called, shortly after, however the technician was already at another job, and would have to call me back to let me know when they would be coming to my home.

I waited until 4:50 PM and no technician or representative from Paschal returned my call. I called main office and spoke with scheduler who basically told me that their technician never notified the office that I returned his called, and they would be unable to get a technician to my home that day. They couldn't even give me a 4-hour window for when the technician could get to my home the following day, as they would ""Have to work me into the schedule.""

The scheduler never apologized for the mistake, just said ""He understood why I was upset."", and they wouldn't give me any credit towards my account, even after speaking with the supervisor.

So you make me waste a day waiting for a technician, want me to waste a second day waiting for a technician to ""work me into the schedule"", never actually say that you were sorry for the mistake, and then not even give a credit to acknowledge that my time is valuable as well.

I called Summit, they were able to give me a 4 hour appointment window for the next day, and gave me a discount on their maintenance program after I told them of my experience with Paschal. Now that is customer service.

Kevin H.

Used them in the past. In fact less than 2 weeks ago we had them out to maintenance our heater. Heater went out yesterday, Friday. Called them in the afternoon and they said they would be out on Saturday. Called them Saturday and was assured they would be out today. No one showed. Called and was told it would be Monday. Called them and was told that they would be here within an hour. No one showed up. Called after the hour was up and was told the person that said that was wrong and it would be Monday. Do not use this company!!!! They do not keep their word. Find someone that doesn't

Jigar P.

Priced higher than the competition, but arrived promptly, good professional technician, very thorough.

Edward S.

My heater stopped working on a Thursday afternoon. I'm in industrial maintenance technician and work on all kinds of heating systems. So I took a look at it and pretty quickly was able to determine it was the gas safety valve. The problem was I didn't have a valve and wasn't sure that I could obtain one. And on Saturday morning I had a family member coming to visit from out of state. So this needed to be fixed as soon as possible. I was unable to miss work on Friday. So I called Paschal heating and air at 8 AM. They sent out a technician that afternoon. I talk to him on the phone. Told him I believed it was the gas safety valve. It ended up being the gas safety valve. He then informed me that it would be $591 to install a new one and he had one on the truck. Because I was in a desperate situation, I agreed and he installed a new one. Later I looked up the price of the part which can be obtained for anywhere from $30-$70. I would have to say that I do believe this charge was seriously excessive and predatory in nature. I would not recommend Paschal heating and air.

Amelia L.

1 year ago we purchased a complete set of air conditioning/heating unit, complete with one year maintenance. They did show up for the maintenance checks, because those were scheduled. However, I have called them twice after hours on two separate occasions. Both times an after hours call center answered. Keep in mind at the time... a one year purchase... why are we having issues anyway? The call center was very cold and very rude. When I told her she was being rude, she told me I was being rude. I have two children and it was miserable in the house. The second time I reached out to them, they said it would be TWO days before they could come check on it. Again.... NEW UNITS! So, I gave up on them and called Kinty Jones, a company I didn't even buy the units from. Kinty answered the phone himself!... the owner! They had someone out before the day was over and repaired it. Also, they found a drain tube IMPROPERLY INSTALLED! Please Pashal Hearing and Air... take a step back and look at what your small home town business has become! THANK YOU KINTY!!!

Xochi K.

We got a new HVAC system (not an entry level) installed by Paschal November of 2017 and a few days ago it began to malfunction. We called paschal out and were informed that the aluminum evaporator coil had a leak. Trane would provide us with a new coil but Paschal is charging us $900+ to replace a part that was faulty from the manufacturer. We asked if they could replace it without charge since it is a manufacturing defect and not from normal ""wear and tare"" and they would not. This unit is not quite 3 yrs old yet! We ended up calling another company who is going to honor Trane's warranty and charge us $300 less for the replacement. The new company also stated that it does appear to be a poor weld from the factory causing the leak. We have been doing business with Paschal for the past 8+ yrs and besides them being a bit pricier always went with them because we figured they'd provide good customer service and stand behind their products. Never again!!!!

Mark W.

Charged me $750 to snake a drain on a Sunday night. My options were limited as it was somewhat of an emergency. Was assured the problem was fixed. 8 days later the issue occurred again. I called Paschal and was told that not only could they not guarantee I wouldn't be charged for the second visit, they also stated they wouldn't be able to make it out for 48 hours to correct THEIR MISTAKE. I called Roto rooter came out within an hour, did the work for $150, and informed me the clog wasn't completely repaired the first time. When I followed up with Paschal about a refund, I was told the best they could do was refund me $118 based on ""accounting"". They then had the audacity to encourage me to give them another try sometime. Stay away from these absolute CROOKS.

Paige C.

Each and every time I've called and set up a appointment here there on time and very informative in what I got going on. I've got duplexes and needed a charge of Freon out in a unit. He got that air conditioner running extra cold for now. If your looking for great customer service you need to be calling Paschal Air.