Paschal Air, Plumbing & Electric

Sheridan C.

We have been without heat for a week now. Paschal came to our home on 01/17 because our unit wasn't working. It was discovered that lightening was the cause. We have been in contact with our insurance agent, and they are on board with whatever repairs are needed. We have called, had direct communication with the office staff, and cannot get an answer to what needs to be done. No heat for a week. We are on the maintenance plan with Paschal, purchased our unit from the previous owners (wish they were back), and have tried to be patient. I have never seen such poor internal communication from a company. No one can tell us where we are in this process or what the next step will be. The office staff is no help. No heat for a week. Do better, Paschal. Your 4.8 rating is about to take a dive.

I see your reply. We HAVE contacted that number - numerous times over the past week - with no results. It is extremely difficult to get past ""Press * for ****"". However, your service manager in Searcy has reached out personally, and we are in communication with him. I appreciate his efforts.

Geoff B.

Fantastic service, communication, pricing, and follow up service. Have had them install a new HVAC for my home. A great price with excellent installation and follow up work..have had them quite me for plumbing needs for bathroom remodel and electrical work. A great company to get the job done for you no matter what it is

Nat B.

I set up tankless hot water heater maintenance for today from 7am-10am. I called to check on my appt at 10 when no one was here. Then I called again at 1. Both times he would ""be here soon"". He finally showed up at almost 2. He came in and told me it would be $445 for a flush of my one year old tankless heater. They had quoted me $89 on the phone. I told him that and he went out to his truck to call his supervisor. He said they listened to my phone conversation with the agent and sure enough that's what she said. He said that's just a miscommunication though and it really is $445. I told him no thanks. He said they would be nice enough to not charge me for coming out. Really!!! Of course they wouldn't charge me for wasting my day waiting on them, and then for them to try to charge 5x the price that was quoted!!! What happened to customer service or making things right???! So he quickly tried to give me some directions on how to clean myself. Not impressed with a company that doesn't call you when running behind or make things right when they screwed up! Not ok!

T G.

I had a leaky hot water faucet in the shower-tub. The plumber came as promised and said that he had never seen a set up like mine (it was installed in 1963). He called his supervisor and then successfully completed the repair quickly. I also had a sticky kitchen faucet. This is a single handled Moen and was installed in 1990. The plumber said that he had never seen one like this and that I would need to have a new faucet. The faucet and installation would cost another $300. I just bought a replacement cartridge for the kitchen faucet and installed it. Total cost $25. My repair works great too.

The plumber was pleasant. But these prices are out of sight. Trying to sell me a new faucet when a $25 part fixes it is plain unethical.

Debby S.

I hired them to repair a leaky water line. They patched a leak for $2200. Two months later it was leaking again. I called them and they informed me that they would fix it if I spent $400 to find the leak. I hired amother plumbing company to replace the line. They dug the old line up, found the leak at the same spot, told me the repair was crap and told me they would have fixed it right for $600

Hugo G.

Asked for an itemized bill and just received a bill with a total on there. So pretty much anything can be put down on it. Nothing was broken down so you don't really know what you're paying for. If you're looking to get a capacitor replaced you might as well do it yourself and save yourself hundreds for 20 min of work. Tech was great it's just pricing is ridiculous.

Josh H.

Although Paschal seems to have a great reputation, they're no different than many other HVAC repair companies. Their technicians are willing to scam you out of money and I have video evidence, including the original quote. Please, take time to read this before doing business with them and always do your due diligence.

My blower motor went out last week and I didn't have time to fix it myself. We have Airbnb guests, so the AC is a priority. The tech came out and examined the unit (after walking throughout the entire house with dirty boots on). That's fine, I can clean that before the guests arrive.

However, the issue comes down to the repair itself. I told the tech that the capacitor on the blower motor may have gone out and gave him other diagnostics. He called after looking at the unit and stated the capacitor was out, but also that the whole unit was rusted, the blower was blowing air very slowly, and the motor is a ""welded on type"". Thus, I was quote over $800 for the motor alone. If in fact the motor was welded onto the housing, I would also need to purchase the fan housing, blower fan, etc. All-in-all, this would have been a $1,300+ job with labor...for a fan motor. Often times, HVAC companies quote a very high price to incentivize you to replace the entire unit, this is a prime example of that.

The tech was unaware that I've been in the air handler before to clean the drip pan (no rust on pan/inside air handler). They were also unaware that I pulled the blower assembly out when I first moved in 3 years ago to replace a frayed wire and last winter to install a new capacitor. They were unaware that I already know the assembly/motor isn't ""welded in"" and doesn't require a magical $800 motor (for reference, blower/fan motors run anywhere from $80-160 max for these units), yet I was still blatantly lied to about it. I have video evidence of the entire assembly removed from the handler, including the original quote from the tech.

This is absolute fraud and I can't imagine the number of unknowing individuals who have been duped by these people. Shameful.

EDIT FOR BUSINESS OWNER, INCLUDING PHOTOS.

I appreciate you addressing the issue and trying to be as upfront as possible. I didn't feel pressured at all, I just discovered a clear massive over-charge. However, it should be noted that all direct replacement motors come with motor mounts affixed, including the OEM units. Per Goodman, the direct replacement Goodman-Amana SKU 0131M00849SP is readily available, ranging from $80 - $165 with mounts attached (I personally spoke with Goodman and purchased the required items from SupplyHouse). How can you justify a $801.90 flat rate price, knowing full well there isn't a residential blower motor that costs anywhere near that number? And to think, that's without labor (Less than 1 hr labor required for such a simple task). Even if you included labor, that would be upwards of $500+/hr labor rate.

As far as the ""rust"" note; it was stated that the old motor and components inside the air handler were very rusty. The coils outside were not addressed, solely the air handler that houses the blower located under the home. I don't blame the tech for anything other than tracking through the house; I blame the company's policies are abhorrent pricing.

Ed S.

My AC went out at the start of the first heat wave of the summer. I called Paschal and they weren't able to send a tech right away because of the high demand. No other HVAC company was able to send a tech either. I was going out of town so no worries.

When I got back from vacation, the Paschal tech showed up exactly on time. He diagnosed a problem with the blower and he replaced the capacitor in the compressor which was on his last legs. The AC works great now.

John B.

I have been waiting for two weeks for my A/C to be fixed. The tech that has come out has been courteous, but the company as a whole has been off-putting and unhelpful. The day after he came out, they were supposed to have ordered a part and been back to fix it within a couple of days. A week later, supposedly, they still had not received the part. 3 days after being told this, they came out with the part, but were missing a crucial part to install that part. They called later, and said they would be overnighting that part. 2 days later, I had to call them to find out they did not get the part overnighted, and would be receiving it tomorrow. I was told I'd be called back for an update, but over 6 hours later, I am now calling them again. The hottest two weeks we've had so far this year, I've been without a working a/c, and dealing with a company that is below standards in customer service. The only two people I've spoken to that showed any sense of urgency in the matter were two very kind women that answered the phone initially and as an answering service.

Martin P.

Scheduled an appointment for my AC and furnace as part of their annual maintenance program. They were not able to give me an expected time of when their technician would be at my home, just a vague ""They will call when they are 30-minutes out.""

Technician called at 7:35 am, while I was in the shower, and left a voice mail and text mail. I returned their called, shortly after, however the technician was already at another job, and would have to call me back to let me know when they would be coming to my home.

I waited until 4:50 PM and no technician or representative from Paschal returned my call. I called main office and spoke with scheduler who basically told me that their technician never notified the office that I returned his called, and they would be unable to get a technician to my home that day. They couldn't even give me a 4-hour window for when the technician could get to my home the following day, as they would ""Have to work me into the schedule.""

The scheduler never apologized for the mistake, just said ""He understood why I was upset."", and they wouldn't give me any credit towards my account, even after speaking with the supervisor.

So you make me waste a day waiting for a technician, want me to waste a second day waiting for a technician to ""work me into the schedule"", never actually say that you were sorry for the mistake, and then not even give a credit to acknowledge that my time is valuable as well.

I called Summit, they were able to give me a 4 hour appointment window for the next day, and gave me a discount on their maintenance program after I told them of my experience with Paschal. Now that is customer service.