Parsons Plumbing

Theodore M.

Quoted one price
Charged 30% more. Clean out sticking out of wall. Had clean out in opposite rest room. Was vent, don't feel a clean out was needed sticking a foot through the wall. Glad it wasn't my home. PVC vent didn't need clean out. Go throughout top of vent or opposite rest room. Looks bad.

Renee S.

Lee came out to repair our hot water tank. He repaired a valve. Seems simple doesn't it, but for $215 our hot water tank still wasn't working . Probably because Lee didn't relight the pilot light to restart the hot water tank! He was too busy trying to sell us another service for $475!! I know for a fact that he didn't try to relight the pilot light because the gas valve to the hot water tank was still closed when Lee left the house...so if you want a salesman for a repairman, call Parsons Plumbing.

Brian V.

I will not get into my specific experience because it is not worth my time. Others give this company a great review, and I am glad they had good experiences with them but I did not have a good experience with the plumber that came out.
The office staff was great, and event though I was not able to come to a resolution to my complaint with Alan, he did return my call as promised.
Personally I will not do business with this company again, but that is partially because of the plumber that came out as well as this company is not registered with the city I live in.

Joe P.

I had a new counter top installed by a different contractor. My sink was on an island. I got a quote from them to modify the vent line and hookup the new faucet, soap dispenser, and garbage disposal. The vent line was abs pipe which I told them when I made the appointment. I made a drawing that showed they would need four abs fittings. His plan was to replace the abs with PVC pipe and use flexible connections to the remaining abs. PVC pipe cannot be cemented to abs. This drove up the costs and I didn't want flexible connectors. The only reason I could see for switching to PVC was he didn't have abs on his truck or he didn't know how to work with abs. The verbal quote for the rest of the job was also very high. I told him no and did all the work myself.

Danny C.

Horrible experience. Basically got dooped for 2k. He was very nice from the start and even replaced the toilet because he thought that was the issue but it was not. He cut open a pipe and realized that it collapsed underneath my driveway. The next time, he was at my house for 3.5 hours and it cost me $1,650. He said there was nothing else he could do and I would need to find someone to take this on. I asked so how do you handle this because I already sent you a check in advance? He basically said his bill was his bill and it is what it is. He snaked my drain and it cost me a chunk of change. Now if he had to bill be for his time / materials, I completely understand. I'm sorry but if I had to do a job and it didn't get done, I would at least refund something to the client rather than just this is what it is. I shouldn't have sent in a check in advance. I never dealt with a plumbing issue so this was a tough lesson. If I could put 0 starts I would have. Be aware


Wow, and he commented saying ""WE NEVER WORKED FOR THIS PERSON""... unbelievable.....

I googled his business then texted / called him. Never was from Facebook. Here are some pics of what he did. Again, he cut out a hole, snaked it and couldn't get through. Then patched it with concrete. Here's the check totaling to $2,045 (what the invoice stated) because my bank account says differently (cut out my bank account #, routing # and street address). Real piece of work Allen. You should own it. Enjoy the money you stole from me.

-Danny

Ray S.

Allen replaced our 20+ year old water heater and was awesome. He was in and out in a few hours and did it for hundreds of dollars less than other companies that quoted us. Super happy with our experience and will call him again when this old colonial home inevitably springs a leak.

Jessica H.

They came out and quoted a hot water tank replacement. The pricing was decent but the technician was not wearing a mask when he came to my door so I had to request him to put one on. Please take Covid-19 Seriously as I am an elder.

Kevin A.

Very timely, professional, friendly. Upfront with pricing and got the job done safely and cleanly. I will definitely use them again if needed.

Carlos D.

If a business has only one review and it's a five-star, you might wonder whether the company (and the reviewer) are legit. Yes, this is a good company-- Allen is awful at sales and marketing.

Plumbing, he's terrific at.

I've used him twice. The first call was when the kitchen sink clogged. I tried plunging it-- and the pipes separated. I started calling vendors with high reviews at 8:30 and left messages.

At around 11:30, after nobody responded, I started checking listings I'd passed on. Parsons Plumbing (which didn't have any reviews) also didn't have a website. But it DID have a Facebook page. The latest post was ""We just got the logo painted on the truck!"", which suggested he was new.

He had a couple of videos of work-- they seemed fine. Called the number and heard ""Hi, this is Allen."" So I got his cell. Told him the problem-- also mentioned I had a sump pump in the basement that wasn't working.

""Yeah, I can come out there today. Give me a couple of hours.""

He was about 20 minutes late. But he was there same day. If you've dealt with plumbers, you know how rare that is. Also, the company is located in Willowick (Lake County) and I live on the southwest corner of Cuyahoga-- five minutes from both Lorain and Medina. Most vendors aren't willing to drive that far.

He and Ryan snaked the drain, and then had to figure out how to reconstruct it. (The plumbing, like a lot of things in the house, had been 'improved' by the previous homeowner, who was a contractor). It took some futzing with a Sawzall and some experimentation, but they figured that out.

Onto the basement. Decided they needed to replace the check (backflow) valve. They check the truck; turns out they'd used all the ones in the truck and forgotten to restock. Had to go to a store to get one. (While they were gone, I ran the dishwasher on rinse to see if they got the sink right. Yup.)

""When was the last time you had the tank pumped?"" About three months ago. ""OK, this shouldn't be too bad."" Visions of my 1,000-gallon septic tank emptying into the basement filled my head, but they needed only two buckets.

They charged about what other places would charge for two hours work. Very good, for a two-man, same-day visit.

Last week, I tried to take a shower and got cold water. The internet explained it was probably a bad thermocouple-- an easy fix for a homeowner. I decided to call Allen anyway. I called at 3:30. Told him I think me he could be out there the next day at 12:30 and asked me to text him some photos.

Next morning he texts me: ""I'm gonna be honest. If the tank is 12 years old, you might really want to consider replacing the tank, rather than throw money at it. ""

My first response was to say ""let me think about it."" He replied ""I'll come out and fix the thermocouple if you really want, but I think you'd be better off replacing the tank.""

I checked. Turned out 8-12 years is normal lifecycle. He gave me a flat price that was about $200 more than I'd paid in 2008.

He had to go buy a model that would fit my home, so it delayed the visit a day. But he was out next afternoon and got it done. Had to 'borrow' a wire hanger to clear a clog in the drain line; the tank was so filled with sediment that it took 35 minutes to drain. Also, he and Ryan had to muscle the tank out, because they forgot to load the dolly on the truck that morning. But he got it done.

Because I didn't recognize the brand name of the unit he used, and I noticed their warranty was six years (my old one had been 12), I quizzed Allen about both things. He explained the issues to my satisfaction. I checked the internet after he left-- and it turned out he was correct.

I'm going into the details (including the warts) to make it clear that it's a new company, with all that entails. Allen had been working for two large vendors for about a decade before he decided to strike out in 2018 (the year the business was founded is in its gmail address).

Yes, an established firm with 10 crews and a warehouse would do things differently. (There would have been a video on why Bradford-White water heaters are best). But those companies don't always return your calls. They often turn jobs down because they're busy. They usually don't get out same-day or next business day. And they don't like to answer questions. Not honestly, at least.

When you call Parsons Plumbing, you talk to the owner. He comes out on every job. He doesn't BS-- and he answers dumb questions (electrical and carpentry I know; plumbing I'm still hopeless on) patiently.

I've used half a dozen plumbers since I bought this house: some retired, others went under, others ripped me off or were inept. Parsons Plumbing will (I hope) be the last plumber I ever use.

Maria L.

Hired to install a utility sink in the laundry room. Very polite and wore a mask the entire time he worked. Flexible in his thinking and willing to go with an unorthodox set-up to make our plumbing situation work. Reasonable with pricing even though the job took longer than expected as he needed to buy some extra parts. Will definitely hire again to do some plumbing work for my mom.