Parsons Plumbing

Kristina H.

I hired this service to install a dog grooming tub. I also needed my washing machine hose re-routed as it had been emptying into the sink that was already there. I was not given any sort of estimate when I called to make the appointment, but the lady who talked to me was very nice and I really thought she took notes on what I was requesting.

When the plumber came, I went down and showed him what I wanted and told him my budget (my fault for that). He told me that the bill would be near my budget, but wouldn't go above that. I told my boyfriend and he was livid, but I kinda just shooed him.... Until I saw on my camera that was in my basement that this plumber was ripping out WAAAAAAY more copper plumbing that he had originally told me. No explanation, no heads up. Just full on hanging onto my copper plumbing and ripping it out when everything was ALREADY THERE. My boyfriend got home and looked at how much was done and was pissed. This plumber did WAY MORE than we had agreed on with the piping....but then, he didn't re-route my washer hose, he just put it in a hole that was already in the side of my tub, four feet high! So, now I have to find a better solution to that. He also didn't put any sort of drain cover back on the floor drain and left his trash EVERYWHERE despite there being a big trash can RIGHT THERE. He told me his boss wanted to charge me almost $400 over my budget, but he never once had mentioned that this would be more work than what we talked about. This plumber made this job 3.5 hrs and was gone for over an hour and a half in total. I'm not sure why plumbers don't have supplies in their vans already, but whatever. The plumber was polite, but I feel like he would've had way more communication with a man than he did with me. At the end, his boss called me and started screaming at me, so I handed the phone to my boyfriend, took my credit card and went out to the plumber in his van. He told me his boss wanted to charge me $1,300, but he brought it down to $900. Whatever. I got the invoice and it wasn't $900, it was $963, so he wasn't even truthful with the final price. When I went back down, my brand new tub had all of these black marks ALL over it that still won't come off; It just smears the more I try to scrub it.

I'm really dissatisfied with the communication, the damage to my brand new tub and the trash that was left everywhere. Not to mention what WASN'T done that I had requested. However, the work to the piping DOES look good, which is why they do deserve SOME stars.

Nick B.

I'd like to say as an out of state investor, Parsons came in clutch when the duplex I just bought came up with big plumbing issues. We needed someone to come out quick and be transparent with what needed to be done.

I initially went with a different vendor that had the rudest customer service and it was such a turn off. I called and Cindy was responsive and was able to get Allen out there right away. They did great work digging up a pipe and laying out concrete in our basement floor so we can get the duplex ready for rent.

I would recommend parsons as the top plumbing company for investors in the Cleveland area!

Theodore M.

Quoted one price
Charged 30% more. Clean out sticking out of wall. Had clean out in opposite rest room. Was vent, don't feel a clean out was needed sticking a foot through the wall. Glad it wasn't my home. PVC vent didn't need clean out. Go throughout top of vent or opposite rest room. Looks bad.

Renee S.

Lee came out to repair our hot water tank. He repaired a valve. Seems simple doesn't it, but for $215 our hot water tank still wasn't working . Probably because Lee didn't relight the pilot light to restart the hot water tank! He was too busy trying to sell us another service for $475!! I know for a fact that he didn't try to relight the pilot light because the gas valve to the hot water tank was still closed when Lee left the house...so if you want a salesman for a repairman, call Parsons Plumbing.

Brian V.

I will not get into my specific experience because it is not worth my time. Others give this company a great review, and I am glad they had good experiences with them but I did not have a good experience with the plumber that came out.
The office staff was great, and event though I was not able to come to a resolution to my complaint with Alan, he did return my call as promised.
Personally I will not do business with this company again, but that is partially because of the plumber that came out as well as this company is not registered with the city I live in.

Joe P.

I had a new counter top installed by a different contractor. My sink was on an island. I got a quote from them to modify the vent line and hookup the new faucet, soap dispenser, and garbage disposal. The vent line was abs pipe which I told them when I made the appointment. I made a drawing that showed they would need four abs fittings. His plan was to replace the abs with PVC pipe and use flexible connections to the remaining abs. PVC pipe cannot be cemented to abs. This drove up the costs and I didn't want flexible connectors. The only reason I could see for switching to PVC was he didn't have abs on his truck or he didn't know how to work with abs. The verbal quote for the rest of the job was also very high. I told him no and did all the work myself.

Danny C.

Horrible experience. Basically got dooped for 2k. He was very nice from the start and even replaced the toilet because he thought that was the issue but it was not. He cut open a pipe and realized that it collapsed underneath my driveway. The next time, he was at my house for 3.5 hours and it cost me $1,650. He said there was nothing else he could do and I would need to find someone to take this on. I asked so how do you handle this because I already sent you a check in advance? He basically said his bill was his bill and it is what it is. He snaked my drain and it cost me a chunk of change. Now if he had to bill be for his time / materials, I completely understand. I'm sorry but if I had to do a job and it didn't get done, I would at least refund something to the client rather than just this is what it is. I shouldn't have sent in a check in advance. I never dealt with a plumbing issue so this was a tough lesson. If I could put 0 starts I would have. Be aware


Wow, and he commented saying ""WE NEVER WORKED FOR THIS PERSON""... unbelievable.....

I googled his business then texted / called him. Never was from Facebook. Here are some pics of what he did. Again, he cut out a hole, snaked it and couldn't get through. Then patched it with concrete. Here's the check totaling to $2,045 (what the invoice stated) because my bank account says differently (cut out my bank account #, routing # and street address). Real piece of work Allen. You should own it. Enjoy the money you stole from me.

-Danny

Ray S.

Allen replaced our 20+ year old water heater and was awesome. He was in and out in a few hours and did it for hundreds of dollars less than other companies that quoted us. Super happy with our experience and will call him again when this old colonial home inevitably springs a leak.

Jessica H.

They came out and quoted a hot water tank replacement. The pricing was decent but the technician was not wearing a mask when he came to my door so I had to request him to put one on. Please take Covid-19 Seriously as I am an elder.

Kevin A.

Very timely, professional, friendly. Upfront with pricing and got the job done safely and cleanly. I will definitely use them again if needed.