Parks Heating, Cooling, Plumbing, & Electrical

Larry H.

Parks did the original Lennox A/C installation on my new home in 2016. I'm now going on my 3rd set of coils on my A/C unit in 7 1/2 years. The last set of coils was replace by Park's exactly 3 years ago and is now leaking again requiring a replacement that will cost over $2500.

After asking for a manager to call me back 3 times to discuss the situation, the first call at 7:00am in the morning. I was told a manager would call me back at 12:00pm and that's after I followed up a 2nd time requesting a call from a manager.

A service technician was scheduled to come out at 3:00 in the afternoon, as of 4:30 they still haven't shown.

I went ahead and canceled the appointment with Parks and went with another company, they just don't to care.

Thomas M.

AJ, the electrician from Parks put an outdoor line in for me today. He was determined to get the job done after several obstacles got in his way. He got the job finished the right way and just the way I had envisioned it. Parks handled my request very professionally, got a technician out to me right away and did it right. Very happy with their service. They're my go to now for any electrical work.

Jane L.

Great service!
Charli our tech did a thorough job and was above and beyond professional.
They are also very good with communication with your appointment. They call and text like promised before your appointment so you will know exactly when they will be there and don't have to wait around all day.
I would highly recommended their service contract for your system. It's worth every cent if there is an issue.

Kirk B.

DO NOT USE THIS COMPANY! Parks is deceptive and unethical. A simple toilet installation for $300 was halted when the technician said I needed a new flange to complete the job. The additional charge for it would be $825. A new flange is $10 and it took him 45 extra minutes. I had to sign an agreement form for him to continue, which in hindsight I should have refused, but I am 76 years old and can't do the work myself. I have complained but received no response. Don't believe any of their good reviews they probably put on themselves.

Est L.

Our HVAC / heat stopped working so I called Parks Heating & Cooling to schedule a technician visit; they said they have a minimum $79 dispatch / service fee. When the technician arrived, I was not available for the payment so a family member paid. When I reviewed the charge later, I saw they charged us $830 to replace 2 parts that were under warranty. I confirmed with Lennox that we are still covered under parts warranty, and that we should not have been charged for the 2 parts. I called Parks to ask them to remedy the issue but they refused (they said the charges were for labor only, even though there is no mention of labor on the invoice). I have now filed a complaint with the BBB; this is a predatory and dishonest business practice and must be remedied.

Sarah G.

We spent over $11k on a new unit in July and just 3 months later learned it has a broken part keeping the heat from operating. It took 2 days to get a repairman out, and we are still not sure when it will be repaired. No apology. Now that they have our money, they are non responsive.

Chase T.

I came home from vacation with a nasty plumbing issue. My toilet was replaced and plumbing was checked throughout the house. Days later my downstairs bathroom had an issue. They sent Lance out and he was quickly able to fix my issue, no hassle at all. Easy to work with and they have great customer service.

Gordan D.

BUYER BEWARE: The Devil wears a suit.

I do not usually leave a review but, this I feel is necessary.

My wife and I bought a house and needed to replace the HVAC. We went with this company because they advertise as a ""family company"" but they are FAR from that.

My wife is pregnant with our first child and we wanted to put the nursery upstairs. However, we can't, because upstairs will get to 80 degrees while downstairs will be set at 68. When I told my sales rep (Chris Kiefer) about it his response was, ""That sucks. Call customer service."" Great response from a ""family company."" When I finally was able to get someone on the phone and get them out here I was told that i needed to buy MORE after i was promised that I was given a ""complete system"" and already spent well over $10K. None of this was talked about at the beginning of the sale.

I can go on and on about how condensation is coming out of the vents, being promised call backs but never getting it (6 times total), the same issues happened at my wife's house, over promising and underdelivering but I want people to read this so I am trying not to write too much.

If you do decide to go with this company they will get the job done and then immediately ask for a review and referalls. My guess is so that the buyer does this before they find whatever will inevitably go wrong with the unit.

PLEASE PLEASE DO NOT USE THIS COMPANY.

EDIT: To answer back to Parks: yes, there is STILL climate issues with the house. The manager, along with someone else, came to the house to look at the unit and said, ""that's the best we can do."" This is frustrating and extremely dishonest because I was told everything would be working perfectly from my original sales rep, Chris, and now I'm told you can't do it. So no, I won't be using you and will actively tell others to stay away from this company. I am beyond livid with your company after I spent close to $30K with you guys the unit still does not work properly.

Ashlee G.

Parks Heating and Cooling installed a water heater for me in February 2021. The unit came with a two year parts and labor warranty. Two years and 5 months later the water heater stops functioning and needs a complete rebuild. When I called Parks heating out to diagnose this issue, I was told (by the tech) that that particular water heater was known to be defective and they no longer even carried it or installed it in homes. Upon speaking with the plumbing manager a few days later I was told that 5 months after my original install, the plumbing industry received notice of parts recalls for my water heater brand/line. Nobody from Parks ever reached out to me to notify me of these recalls. The plumbing manager told me that the technician who came out ""didn't know what he was taking about"" and that they had fulfilled their responsibility to me as a customer by bring my water heater up to code for free. (Another plumber from a different company noticed that the water heater had not originally been installed up to code as the expansion tank was not insulated or placed far enough away from the exhaust vent). Thank goodness they were so willing to come back out and fix something that they installed incorrectly, for free! I'm such a lucky customer who will no longer do business with this company. Shady business practices, rude staff, and zero value in their products.

Ashlee G.

Parks Heating and Cooling installed a water heater for me in February 2021. The unit came with a two year parts and labor warranty. Two years and 5 months later the water heater stops functioning and needs a complete rebuild. When I called Parks heating out to diagnose this issue, I was told (by the tech) that that particular water heater was known to be defective and they no longer even carried it or installed it in homes. Upon speaking with the plumbing manager a few days later I was told that 5 months after my original install, the plumbing industry received notice of parts recalls for my water heater brand/line. Nobody from Parks ever reached out to me to notify me of these recalls. The plumbing manager told me that the technician who came out ""didn't know what he was taking about"" and that they had fulfilled their responsibility to me as a customer by bring my water heater up to code for free. (Another plumber from a different company noticed that the water heater had not originally been installed up to code as the expansion tank was not insulated or placed far enough away from the exhaust vent). Thank goodness they were so willing to come back out and fix something that they installed incorrectly, for free! I'm such a lucky customer who will no longer do business with this company. Shady business practices, rude staff, and zero value in their products.