Parkey's Heating, Plumbing, & Air Conditioning

Peggy B.

Purchased a new air unit and a bolt-on humidifier:

Unit and humidifier: 5 stars
Technician: 4 stars
Follow up by original sales manager: 2 stars
Administrative side of the business (scheduling inspections and overall communication): 1 star. Huge hassle factor!!

We made a huge investment and expected better follow up and clearer communication. There were several scheduling mishaps and slow follow up after I reached out. The technician was prompt, efficient, and professional, and our unit works great, but we were disappointed with the other aspects of the business.

Richard S.

We had Parkey's come out in mid December 2015 for a broken furnace. The tech came out in bad weather and was on time. It was very cold.
However, the furnace was not fixed. In fact the tech did not do any testing; but the charge was $79. We contacted the worker and advised him that the furnace was still broken. I believe he said he had more calls to handle and did not come back.
I will not recommend this business.

J B.

We discovered extremely wet carpet which led to water coming from an interior wall of our house, so we called Parkey's. Kurt came out shortly after our call (maybe within an hour) and began to diagnose the problem. He checked a few possibilities before cutting into the wall.

Once he opened up the wall the culprit was discovered. Though he did not have the correct size of replacement pipe in his vehicle, he did return fairly soon after going to get it.

Overall, the repair went as smooth as could be expected. My only ""issue"" was the price seemed a little high for the amount of work that was actually done but I didn't have much choice.

Robert G.

I couldn't have appreciated more the service these guys provided. Kudos to Mike and the crew ... my new gas line was installed on time and their bid was extremely competitive (read lower) than others I had received. I loved working with them from the first call in to get the bid to the call from them ""off hours"" to help me with lighting the pilot on my gas fireplace (something that was not part of what I contracted for). I simply don't buy the bad reviews and would recommend them to my friends and family! Thanks, Parkeys!

Tim K.

Seems I'm not having the best of luck lately. And Parkey's has added to that run of bad luck. Here I am at 9:45am waiting for someone to show up for my 8am appointment... The longer I wait the more vacation time I'm burning.


UPDATE:
At 10am I called Parkey's and reached their answering service. I got a call back a few minutes later, the gal apologized and said that they hadn't gotten around to their scheduled appointments because of emergency calls. Hmm, it would have been nice to have a courtesy call. She said that a tech could come out at 6pm and they'd do me a favor and not charge me the after hours fee. Wow what a great favor!

So, at 6:16pm I get a phone call from a tech. He said he is responding from Woodland Park and would be at my house at about 7:15. Hmm, that's an hour and 15 minutes later than the scheduled time. I agree to that, only to get a call back a minute later saying that he has to go to Cripple Creek first and asks if 9pm is ok. Sure, what the heck...

The tech calls at 8:30pm and says he's finally on his way, but from Cripple Creek so he would be at my place at 10pm. That's the final freaking straw and I cancel.

Really?! 14 hours after my scheduled appointment, and after wasting 4 vacation hours. That's RIDICULOUS.

No way would I recommend Parkey's to anyone. Ever.

J C.

Never trust their quote over the phone!! I gave them every details the heater to be replace and they gave me a seemly reasonable price. I took time off for the installation. The plumber came next day then told me the office made the wrong quote and he doubled the price which I refused.

Hannah W.

I'm very sad to see the reviews by Eric and Andrea. The office I work for has used Parkey's forever and we find they have always been fair, honest, and have competitive pricing. The technicians always answer our questions even if it takes some research and time.
They are locally owned and make sure each transaction is handled as if they are working with members of their own community and not just numbers in quickbooks. I have never had an issue with them being dishonest or issues with the work they do. I have had second opinions and it doesn't get better than Parkey's.
I would recommend them highly to anyone.

John C.

Called Parkey's to fix a leak. That was a mistake I will not make again. I am convinced that they misled me about the seriousness of the job and charged me for work that was not actually done.

Theresa R.

I used Parkey's in January for a new furnace install. Not only did they provide a fast, fair quote but I thought the person coming out was honest about the project, gave me lots of options and never tried to upsell me more than what I wanted.
The Lenox brand they carry is excellent with great reviews. They installed my furnace on time with complete electrical for a new thermostat and cleaned up after. They walked me though how to change my filters, which ones I would need, how to use the new thermostat...Overall I was very pleased. Now that winter is upon us again I called Parkey's to do a filter change, clean and inspection of the furnace. They were quick to inform me that the project is covered under their 1 year maintenance plan and it would be at no cost to me. I appreciate that they provide this service.
I would recommend Parkey's to anyone. They are not the cheapest but the price is right in the middle and the products and service are top of the line. You get what you pay for and Parkey's was worth every penny.

Eric G.

I had Parkey's install a heating system (boiler, radiators & assorted plumbing) 4 years ago. Price & service was good at the time. But since then I've had at least 6 leaks in the system. I called them out for the first few while it was under warranty - most appeared to just need tightening, but required drywall work to get to. I just noticed a stain in my ceiling, and found yet another leak - well out of warranty now. The very expensive boiler is now leaking also, due to corrosion where it appears they didn't use a dielectric union between the copper & the steel. I won't be calling Parkey's to fix it.