Parkey's Heating, Plumbing, & Air Conditioning

Taylor P.

We had someone come out to install a dual valve between our sink and dishwasher. We were charged a total of $313 for 10 minutes of work. The guy screwed a valve in, reconnected lines, and left. We were absolutely overcharged and taken advantage of by this business. The $79 trip/diagnosis fee in and of itself is overpriced, but the remaining charges of over $200 is completely unethical. I can't stress enough for people to stay away from these people. Their business practice is criminal at best.

Lauren Y.

Don't bother getting a quote for bathroom remodels frParkey's. They charge $79 to come out to even take a look at the job. There are plenty of companies in town who don't charge for quotes. We got a free quote from Olsen Plumbing who has been in business twice as long in this area. Affordable Plumbing also came out free of charge and was recommended by HVAC Solutions who installed our furnace. Parkey's sends out a ton of marketing via those coupon envelopes. Parkey's, maybe cut down on the marketing costs and save customers a buck or two.

Response to response: when I called for a quote for a bathroom remodel, the person on the phone told me it would be $79 to come out to take a look at the job. I was sure to say BATHROOM REMODEL. When told there would be a charge for coming out, I said no thank you. So, I would not be in your system. I'm rather surprised by the company response. I had expected, ""Wow. I'm so sorry you received that information. We'd like your business, so do call back so we can set up that free estimate."" Jodi, I've left you a message.

Karen A.

Terrible customer service, and I am not sure they even care! In August, 2018 had a new furnace, water heater and air conditioner installed. Paid $13,000 cash. You would think I would be a preferred customer... I had my furnaced serviced early August before the busy season in Fall when you would have to take the day off just to get the service. Technician came over and checked everything out and completed a Precision Furnace Tune-Up Checklist and checked all items as having been reviewed and working. Turned on my heater this week, and the furnace did not turn on. Called Parkey's to explain that I have my furnace serviced August the 7th, and everything was reported in ""A"" shaped and condition. The first thing they told me is that it would cost $119 to send some one over and that they next available day would be October 16. I told them that I should not have to pay for this service because I had already paid them for the tune up, and the technician signed saying that the furnace was working. So here I am on a Saturday and given a window from 4:00 - 8:00 pm for emergency service. It will be interesting to see if they still have the audacity to charge me. Well, they just lost what would have been a good customer, and I seriously can not recommend this company to any one, which in the long run will be their loss. DO NOT CONTRACT WITH PARKEYS

Virginia C.

I scheduled an appointment on a day that I work from home. On the day of the appointment, today, I was expecting a technician between 8 and 9 am. A time window of an hour. As I am working from home, attending a conference call, between 8 and 9. No biggie right? The appointment was scheduled and I can answer my door when the tech gets here.

Well, I missed a call from the technician (8:12am) and then the office (8:14am). I returned their call in 26 minutes as soon as my call ended. Because I DID NOT return their call within 15 minutes or so (the voicemail I received), my appointment was canceled. Well, I called back within the ""or so"" time window, ""or so"" I thought and it was still canceled!

Just curious, what was your ""or so"" time allowance?

I provided feedback and it fell upon deaf ears. POOR CUSTOMER SERVICE!!!

Your company gets an hour and I get 15 minutes within the time you should be here or you cancel? Gotcha!

***Note to your company policy***
How about 'the office confirm appointments' with the customer 24 hrs in advance to avoid this mishap? Then it's confirmed. Most companies do this. Then have the driver call the morning of to say they are on their way and know the appointment was confirmed 24 hrs in advance and we are good to go.

I was here and ready for my appointment!

I will take my business elsewhere and refer others elsewhere. Make your time window a little bigger. My goodness!!!

Addison G.

Bad experience. My furnace issue was a dirty heat sensor. The repair guy took out the sensor, cleaned it with a sponge, and put it back in. Literally took him 2 minutes and they charged me $260. Asked the guy to clean out my furnace since I was billed an hour of labor, when it took him two minutes. He said he would have to charge me another hour. I don't know if all HVAC companies are like this, but i will not go back to these guys.

Mike O.

I had been using Parkey's for decades, but no more. They had always seemed a bit pricier than others, but I thought that reflected quality. Several months ago, I had them come to fix a drip on an outside faucet because ""winter is coming."" Repairman charged over $200 to replaces internals of the faucet. I was relieved that he did not have to replace the entire thing. He checked the pressure on the water heater and said it was way too high and that I needed pressure flow inline at the source and existing one was probably broke. He put one inline, but left the old one in place. Total charge for the day was around $700. We thought the new water pressure seemed low, but we assumed the ""expert"" knew what he was doing and how do you know by touch what the correct pressure should Be? Pipes stated banging at the source occasionally and we wondered if it was our water heater. After a few months of low flow showers, dish washing, and banging, we figured something was wrong. I called in another company to check, and sure enough, the pressure was at 40, half the limit of 80. Things work great now and no banging pipes with pressure at 65. I do not know if Parkey's even checked the pressure after installing the new valve, but they certainly did not adjust to a usable level. The old valve in line was not a contributor to the problem, and we left in, adjusted for full flow. I had heard Parkey's plumbers work on commission, and therefore look toward maximum charge, but this business model, paired with incompetence is one to be avoided.

Korey D.

I got Parkey's contact information from Angie's List and inquired about a repair for our hot water heater. We have a broken control valve and received a replacement part from the manufacturer. I inquired about installation of the part-- something that should be a relatively simple request for a professional. They outright refused. The woman told me that they do not install ""owner provided parts"", even though the part is directly from the manufacturer.

Jamie C.

I have worked with Parkeys on 3 occasions now since 2016. I recently had a new furnace installed at a rental, a new circulator pump for our boiler and they helped with a warranty with our boiler right after we moved in to our current residence.

I've worked with several HVAC companies here in El Paso County and in the Denver area over the years. I'm very pleased with most of the protocols and service I have received from this company. I feel I can count on them in an emergency and the communication that I value has been present when dealing with serious issues I have had.

I particularly like the gentleman who installed a furnace recently named Hugo, who actually took pride in his work and wanted to make sure my questions were answered.

If you are looking for a reliable and efficient company that communicates well, I recommend this one. One more thing. I know the big question for many is the price when comparing with others. I don't feel overcharged, but from working with several companies, it can cost you more in time, money and mental health when trying to quote the cheapest all the time. The communication part is a difference-maker when evaluating what you need and how comfortable you may feel when working with them.

Nani L.

had some problems with our furnace but Parkeys took care of it.

Samuel S.

Old furnace quit working mid-November which required immediate action. Parkey's had a technician there the next day to troubleshoot problem. Due to age of old furnace and its condition, it could not be re-started. Project Manager was on site following day to provide a quote for a new furnace and made arrangements for installation the following day. Kade was the installer who was efficient, professional and very knowledgeable about the products. He took great care and patience to ensure all of my questions/concerns were addressed. I highly recommend the entire Parkey's operation.