Parker and Sons Plumbing

Lisa C.

I would like to say "0" I've been calling (210) 236-9838 and it gets forward to 512-797-4627. There is not company greeting and voicemail is full. However, I was able to leave 2 messages last week and no return call. I went on-line parkerandsonsplumbingllc.com and found another number 512-382-7034 which also goes to voicemail and its full. I have not done business with them, but I won't after trying to reach them for 2 weeks, only because my foundation guys referred them to me. What kind of a company are you running if you don't have people to answer or return calls.

You just lost my business and Since I'm writing a review maybe other customers too .

Girly G.

I called Parker & Sons when I had a drainage issue with my toilet and tub. Before they began the work I was told it was 'more than likely' a clogged drain and that they would use the snake to fix. I asked the cost and they said $160. I said okay, as I really needed my 1 and only shower draining properly for my family and newborn baby. After about 20 minutes, one of the men approached me and told me the snake wasn't resolving the issue and that they'd gone well over 6 feet in with the snake and it would take a camera for them to see what they were up against. I asked how much that would be and I got a quote of $300+ for just the camera view, and from there costs would increase based on findings and repairs needed. I declined as I didn't have that kind of money to spend, especially not knowing what they could find and the unknown costs behind it. However, Parker & Sons charged me $60 for nothing. They didn't fix or remedy the issue in any way. A week later, I had a family member (and plumber) come out and fix the issue within 30 minutes. He said it was a clogged drain and used a different tool other than the snake. I could've been swindled out of hundreds of dollars by this company and just thought you should beware...

lydia h.

*** I would provide 0 stars if possible***
On April 26, 2016, Parker & Sons provided an evaluation & estimate for a leak that was diagnosed as a pressure release valve & requirement of a thermal expansion tank (per code). After the service call, (4/26) I contacted the office to confirm the product material being used would be brass/copper. The front desk receptionist/scheduler, Jennifer, stated she did not know and would have to research & contact me back. When she did, she reported it was made of copper & plastic and provided the brand so I could look up and make my own assessment of the product. Without having any knowledge of the product, I did and could not determine if it was a quality brass product. I called the office on 4/27 and spoke with Jennifer informing her I would like to schedule the appointment but still wasn't settled on the type of product they were using. I asked her if she could have someone call me or if she could further research if a brass product could be used. I informed her if they came to the appointment with a plastic part I would not move forward with the appointment scheduled for 4/29 during 8-11a. She said she would put in her notes & everything would be fine. On 4/29 at 8 a.m. I received a phone call from Jennifer informing me that the brass part would be used and there would be a $60 increase on price for the product. As you can imagine I was upset to hear this news being that I had contacted the office 2 days straight to confirm the product material type well in advance. As I reminded her of this she proceeded to confirm it was her mistake. I asked if she could discuss with her management & see if they would provide a discount or honor the original price based on their error. She spoke with the management & nothing could be done. After discussing with my husband, he spoke with the management and they frankly asked if he was only venting or wanted to cancel? Needless to say being left in a bind we cancelled. This is certainly not the way to work with customers, especially when the error lies on the side of the business. I will never refer Parker & Sons nor would I use them in the future.

Miguel B.

I have referred Parker and Sons to all of my customers and I would not think of referring anybody else. They have been great and very punctual. All of the plumbers and office staff have been amazing!

Mandy P.

I called Parker & Sons late in the afternoon for our office. I was surprised to receive such prompt service. JW was quick to diagnose the problem. He then went over my options with me. I had no idea that this power flush would be under warranty but, it was! I was thankful that he informed me of this as it would have been a 350.00 part if it was not. He ordered the part for me and had it shipped to our location. Once we received the part, I called to schedule the repair and to my surprise again received same day service. JW returned to our location and finished the needed repair promptly.
Towards the end of the visit I had mentioned an upcoming trip I was taking to Chicago. JW is from Chicago and gave me the "to do" list for while I am there. Wow! It is rare to find a timely, professional, honest company that offers such great customer service with a smile. ALL the office staff has been extremely professional and courteous. Parker & Sons was highly recommended to me by a friend, now I know why. Keep up the good work, it was a pleasure to do business with them and will continue to do so for years to come.

Stephen L.

I was scheduled for an estimate between 10-12. After taking the morning off work and sitting for 2 hours, I called and they told me the window was 10-1. After sitting for another hour, they never showed up and never contacted me to at least let me know they would be late (or not make it). I know you can get busy, but too busy for a call? They must be so good that they have plenty of business. As for me...they just cost me a day of work.

Brooke F.

Had a plumbing annoyance on a Saturday and was hoping for a quick fix. Anthony and Mike showed up 15 minutes early , (called to make sure it was ok) and were in and out in less than 20 minutes. They took the time to show me what the problem was and explain it to me. The price was more than fair and I appreciate the customer service. I would highly recommend these guys.

Brandy F.

I called asking for an estimate for a water heater replacement. They gave me the morning time window the next day, Anthony and Mike were here first thing. Anthony answered all of my questions, was very knowledgeable and courteous. He gave me what I felt was a fair price on the estimate, I said lets go ahead. I asked if it could be done the same day, he called the office and they gave me the 2 - 5 window. Anthony and Mike showed back up at 2 and had everything done and working within an hour and a half. They were a great team, cleaned up after themselves, were super friendly and even taught me how to drain the water heater to prevent mineral build up. In the future if I have any plumbing issues I will definitely be calling Parker & sons!

Dennis Y.

Parker and Sons did a great job for me in repairing a rusted outdoor gas line, replacing an outdoor faucet, checking out both my AC systems and installing safety switches on both of them in case the condensate drain line ever backed up. Very responsive and quick. Plumbing can be expensive, but this is a case where I got what I paid for.

Cupcake S.

Our plumber Ian had such a great attitude and was very professional. We had a big plumbing situation at my San Antonio house the day after Christmas with two toilets and showers that were clogged and spilling water everywhere. He did a fantastic job clearing it all up. We were charged less than $200 for everything. I'd call them again if I needed to. THANKS! Recommend 100%.

Downside: It took them a hour to arrive after I placed the call. Maybe because it was a Friday at 9 PM?