Paris Plumbing

Scott M.

This company has been sold. They are no longer reliable or provide good service ... avoid them.

Did not accurately diagnose the issues, did not complete the work or respond when questioned in writing ... Expensive and incompetent

RUN AWAY

Mark O.

Excellent service on replacing our kitchen faucet. The technician was prompt, courteous, and professional. We have old pipes, so he gave us some advice on how to flush the hot water line, and options for installing new water pipes in the house.
The office was very helpful in scheduling the entire job.
In summary, give Paris Plumbing your business, for small jobs or large jobs !!

Randy B.

I know many folks have given Paris Plumbing pretty good reviews, but I suspect many have not had to deal with follow-up issues where the quality of the original work was not very good.

A few important things you should know about these guys. First off, they charge a minimum flat fee per visit of $200 (which is essentially their hourly rate). So even if you need them to unclog a toilet which would probably take them 5 minutes, it's going to cost you $200 minimum (as of 2022). Here's the other problem with Paris - they don't stand behind their work. Essentially, you have only 30 days. If something they worked on fails. After 30 days, you're screwed and will have to pay them at least another $200.

Now to our work. Paris came out last year to fix a few issues with our shower controller. First, the handle was extremely difficult to shutoff without water dripping. Second, the temperature value failed so hot water was no longer consistent. They sent Tim (a family member) out to do the work. Tim was able to fix the issue of handle turning off water, however, he needed to order a new part for the temperature controller. This first visit lasted about 30-45min and invoiced roughly $200. Once the new part came in, Tim came back to install it, which took less than 10 minutes. Ding - another $200 invoice. We probably should not have been billed the full amount for a minor follow up.

After about 6 months, the handle became difficult to shutoff again. I contacted Tim about fixing this issue as it obviously was not done adequately the first time. Tim indicated that he hurt himself and was not working at the moment, but would get back when he was better. Well, he never got back to me. I had to contact Paris again this summer and they indicated Tim no longer worked there but would send someone else out. This person Gene came out and cleaned out the part and applied some lubrication (another quick visit). Then they charged me a 3rd time for working on my shower controller. They said they only guarantee their work for 30 days. So I'm out over $600 for easy plumbing work that probably a handyman would have charged less than $100. Do NOT use Paris Plumbing unless you like to get ripped off from a company that does not stand behind their work.

Thomas Y.

BEWARE OF THESE PEOPLE!
I hired these guys on April 7th to fix a backed up pipe on my rental property. The guy called me the issue has been fixed, but it wasn't. I called them right next day, and they came out again and said the issue was fixed on April 11th. However, the sewer was still backed up.

I ended up calling another plumbing company in a week, and they resolved the issue completely.

Now, they sent me 2 invoices for both visits, total of ~$300.
I protested and said I won't be paying for service I did not get, but they stopped communicating over email , and threw my information to colleciton company.

Worst service provider I had in my life.

Lina L.

Great experience! Paris Plumbing and Ward were recommended to us by our neighbor. We got 2 estimates and Paris Plumbing was priced very reasonably in comparison to the other company. We had a water leak and weren't able to live in our house but Paris did an estimate and within a couple weeks they were out at our house. They finished the job within four days and everything went super smooth. Our contractor thought they did an excellent job and they even brought in our yard waste bin after it was picked up since they knew we weren't staying at our house without us asking. Really appreciate them getting things done so quickly!

Todd J.

I called and a family member called....LAST WEEK and still response.

Communication is an insight on how one works.

Suzanne D.

I've had these guys out a couple times for clogged drains and such small jobs. They're very reasonable and down to earth!

Sarah R.

We live in a condo building downtown where Paris regularly does work in several units and the common areas. We had a small problem that required a shut off valve to be added to a faucet in one of our bathrooms. Paris told us they could do it without the $175 minimum fee if we scheduled a time they would otherwise be in the building for other work. They were here for less than 5 minutes and proceeded to charge us the full $175 minimum labor. When I called to explain that we'd been told we would not be charged, Stephanie said we received ""wrong information"". While this information came from a Paris employee, she did not care. I would not do business with them again given this utter lack of customer service and integrity.

Amanda F.

I can't believe I didn't post a review earlier.. I guess I was just a bit too distracted in the moment. I'm doing it now honestly for my own benefit: I want to be able to find this and remember who to call next time!

OK, so do y'all remember snowpocalypse in Feb 2019? Well my garden spigot burst due to freezing and I came home from a trip to Sequim with water just GUSHING out all around the side of the house and unfortunately down under my foundation into my basement.

NOT ONLY did Lee from Paris Plumbing agree to brave the roads and come help us out (which no other plumbing company would do due to the ice!) but the charge was honestly SO reasonable--I definitely expected hundreds in emergency fees, driving in dangerous conditions fees, etc.. nope, just a small fee for his time and the new spigot.

But on top of that.. recently (almost a year later!) I needed details about what happened from them to give to my insurance, and Stephanie (their office manager, I believe) was super nice and more than willing to find out who had helped me out and ask them if they remembered me and (because Lee did, yay!) send the relevant information over to me to forward to my insurance. Anyway, all to say I'll definitely work with them again, and I'm sad I didn't post this earlier but trying to make up for lost time now.

Gordon A. E.

Tim was wonderful. Paris gave us a great estimate, prepared us for the call, finished the work in less then thirty minutes, cleaned up completely, removed all the trash, and gave us a great price. Much appreciated and the new faucet is working wonderfully.

Thank you Paris, Thank you Tim.