Pardo & Son Plumbing

Tom C.

We had this company come out several times, at first through our home warranty program. The first person they sent out (Nick, I believe) was so nice and really did try to help us out. We saw him a few times. No one ever really fixed the issue. Most recently, Pardo and Son came back out yet again to try and fix the same problem with our plumbing. The first appointment scheduled, they did not show up. When I got a hold of them, they said they didn't have time to come that day. We rescheduled. They came late and then said they would have to go up on our roof to snake our line. They charged $200 for this. When I called a couple of days later to tell them that my shower was still clogged after that, they refused to respond, even after several calls and once speaking to a live person. They are HORRIBLE and I will never have them back here again.

Dawn B.

I had changed my appointment from Popes plumbing to Pardo and Son. At 1st I was impressed that I received a call same day to set up appointment for service. However I, day of service I was given a 4 hour window between 10am and 2pm. I was told I would get a courtesy call 30 minutes prior to technician coming out. When this did not happen myself and my mom called to ask the wherabouts of our technician. Then we were informed our technician would not be out. When I inquired as to why did we the customer have to call, I was told her tech didn't tell her he was running late. This IS NOT GOOD CUSTOMER SERVCE PRACTICE AT ALL. And most upsetting is lady who answered the phone didn't apologize and was non-chalant. She simply said okay, and sounded as if she was snacking her lips or eating. I'm very distraught that this is what customer service has come down to. Stacy F

Brian G.

First appointment, plumber was in and out, no leak found, advised we needed the shut off valve replaced to the house. Called to have them replace it, never called back. Scheduled our next appointment for leak detection, we had a slot time from 8-10, at 10 I called and asked status and they said they were tied up at another job, ok, I understand that but they never called to update us, never advised they would not be able to make it, they don't seem to call back ever. Then they advised they only had one person that could work the device and he would be tied up all day, can they reschedule, lost a half days work waiting for them. Rescheduled the next day for 8-12 again, no show, no call back, called multiple times, call was placed on hold and then disconnected. Multiple days taken off to wait for this company that can't seem to show up. Paid for work and they did not complete or show up after waiting 7 hours on two different days. Lost work and time, and now have to wait for another company to come do the work.

Todd B.

I've been a Pardo & Son customer since 2016. When I saw the 2/5 rating, I thought surely this must be wrong. They've always done an incredible job in my home. Unfortunately, the service and craft of knowledge has diminished. They could not fix a new toilet. They could not installed the new toilet kit. They could not install 1 of the 2-new yellow gaskets, as you can see from the photos. Where is the new yellow gasket? The old red one is still in place and the toilet is still running.

Steve K.

This company has high quality service! We have had them out a few times and they have been great and have fixed the issue every time. Most recently, they installed a toilet for us, and they charged half as much as one of their competitors quoted us. I would definitely recommend Pardo and Son Plumbing.

Pamela G.

Best plumber in town i will only use John Pardo to work on my house im a license contractor 5 star service- Dan

Bill F.

Terrible. My kids and my grandson begged them for help. They promised to be here on Thursday. It's Saturday evening- no one has showed up or called.

Justin H.

I filed a claim for my leaking water faucet through the home warranty company and they send Pardo & Son out to service the request. Scott came to see the problem and it went fine. He told us that they will need to get the work authorized and come back. My claim was authorized. Initially they told me they will come on 2/10 afternoon, between 12-4 pm. They didn't show, and I got a call from John saying he got delayed but can come on Thursday afternoon between 12-4 pm. I waited til 4 pm, and gave John a called. He said again he got delayed at a job and said he will call me back with another available time. He called me back after 20 minutes and said he is working half day on Saturday morning, and asked if I want to be the first and 2nd time slot that morning. Learned my lesson, I said I will take the first time slot. Well, again he didn't show up. John never picks up my call or respond to my text since then. Think twice before calling this company if you are busy and value your time. They are not very trustworthy.

Carl M.

First of all one of the worst company we ever had to deal with , they gave us a slot time between 10 till 2 , they show up almost 5 , father and son owners of the so call company , both racist , rude , unprofessional and disrespectful , looks like they have no clue about being a plumber , and no desire to help , demanding money up front . We called another guy , in two minutes he found the problem and fixed , my advice stay away from those two guys father and son . Making jokes about the situation even though they are not in position to do so . We lost one entire day and money and nothing , thanks Pardo and son.

John T.

I had to call 3 times to confirm time of arrival, every time I called I have to remind him who I was . They fixed the leak , I called back to have him patch the wall and that I needed a new sink still waiting for a call back !