Pardee Service Experts

Frank S.

The techs are generally pleasant, skilled and knowledgeable. Not a single one of their techs has had a problem with wearing shoe covers, and in fact, most have them on their trucks. That being said, who doesn't have parts on hand to repair systems tat they sell, install, and service? When the control board on my 2 year old air handler got hit with transient high voltage on Christmas Eve, frying it, I'm told that not only are the supply houses closed, but they don't keep the board on hand and I have to wait until Monday when they can get the part. Beyond that, the safety disconnect also needed to be replaced - I was quoted $264.00. $264! For the part AND install??? For the part that's $6.50 at Lowe's? Thankfully, that's a repair I can make myself. I'm not sure I understand why a heating and air company wouldn't have parts on hand. If I call a plumber because my toilet is busted, and I need a part for the toilet, they've got that part - if it isn't on their truck, it's at their shop.

Real R.

Warning!!! Avoid these people at all costs!! - Seriously damaged two garage doors and failed to tell anyone about it. - turned security lights off that they were instructed to leave on. - Trashed bathroom and left it for us to find upon our return. - Failed to heed their own technician's warning not to install two systems on one undersized circuit. - Two weeks after the installation, The new mini-split system power supply shorted out, tripping the breaker that was also feeding the other new system, leaving two thirds of our house without heat during freezing weather. - Do not maintain any normal sort of spare parts inventory on hand. - Failed to order replacement power supply in a timely matter, then repeatedly lied about ordering it and repeatedly promising to install it day after day, when it had not even been ordered. - after numerous calls, the service manager provided a false tracking number that wasn't for any legitimate carrier. - When Office secretary called to schedule repair, I asked when the part had arrived, she explained it had just come in that morning, as she was the one who signed for it. When I questioned the general manager about this, he started yelling at her with me on the phone, saying she was lying, attempting to cover up it taking two weeks to get The part ordered, shipped, and get our system repaired. Last Fall, in a cold snap emergency, we called Pardee because their sticker was on two dead mini-splits. In addition to replacing the dead systems. we caved to a high pressure sales pitch (they sell financing on commission), agreeing to replace an additional older heat pump that was working just fine. Because we were out of town, we trustingly made arrangements for them to access our home without us on-site (MAJOR MISTAKE!!). I told the salesman not to let their techs attempt to open the garage, as they were bolted shut, and there was a passage door they could use to install the new equipment. Their technicians damaged not one, but two garage door systems and failed to tell us, leaving cold air entering our garage(running up the electric bill). The icing on the cake was one of the same techs blasted out his burrito into our commode, and leaving the mess for us to clean up. While they did pay for the door damage to be repaired, no offer to get the mess in our bathroom cleaned up was made. Guess its okay in their book to literally crap on the customer. This company has a culture of stories and mis-truths, no accountability by staff, no oversight by management, and obvious poor internal communication. And they have the audacity to call themselves """"service experts"""".

Will V.

I have been a Pardee customer a while now... Last week, I was offered a discount on a pre-season check-up at my condo in West Ashley, so I took it !! My Tech, Patrick, arrived right on schedule. He noticed wiring on my furnace that was done poorly by the people who originally installed the unit, and fixed it promptly, without my having to ask ! He checked my AC unit outside too, and patiently answered my questions about coolant pressure. He told me about the Service Plan, and I signed up for it - that way I can get my systems checked in the spring before it gets hot again, and get priority service if, God forbid, something should go wrong with the heater in the winter !! I've been pleased with Pardee's service thus far. Patrick was very polite and respectful, and I remain a happy customer !!

Lucius W.

We have service agreement with Pardee Service Experts. Very professional staff, on time, courteous. Mitch, our service technician explained maintenance services performed along with recommendations going forward to ensure optimum HVAC performance.

Charles S.

Had an A/C emergency. Called in. A miss shirley answered. She was so helpful in getting everything set up. They were prompt, which is a big thing for me, because my schedule is usually full. Will def use again.

Don S.

Called in today to speak with someone about an issue with my service. Spoke with Chrisa and she did a wonderful job helping me. I wish that all customer service personnel could be as professional and helpful as she was today. I really appreciate her patience and love to service at Service Experts.

T P.

Generally, Ive good experience with Pardee. However, my AC unit recently was making a knocking noise. They suggested a $600 fan motor. When the installer came out, I pointed out the sound and said that was what needs to stop with the fan replacement. Come home that night and the AC unit is making the same sound. Called them back, another tech came out and said all it needed was a fan blade. $70 part. Everything is fixed. However, I paid $600 for a fan motor I didn't need and the service manager has not returned a phone call to discuss it. Its one thing to say we made a mistake but its absolutely unprofessional to not even return a phone call. Personally, I will not do business with this company any more

Nicole G.

DO NOT USE THIS COMPANY. I wish I had the option of """"Zero Stars"""" but I don't, so unfortunately Pardee Service """"Experts"""" gets one. DO NOT USE THIS COMPANY. One month after coming to our home June 20 and charging us $698 to pump freon and find, but not actually fix a leak, our AC unit still is not fixed. And it's Charleston. In July. The reason: they REFUSE to speak to our insurance company. When the GM MARK HOAGLEY (Hodely? Does it really matter at this point? He's a faceless man that may or may not exist) finally agreed to talk to our insurance company, who btw, just needs Pardee to verify some information on the invoice, I thought he meant that week. Or even this month. But no, that wasn't the case. After stating on July 1 that he would call our insurance company on July 2, he never did. When I called on July 6, I was told he was on vacation until July 13. Most likely in a place with a working AC unit. I called back on July 15 with an insurance rep on the line, I was told by the receptionist """"Uh...no...uh...he's out of the office today, I'm not sure how long."""" I left a message for the phantom GM w/ a direct line and extension to our insurance rep and practically BEGGED Pardee to call back and help me. They never did. I don't have the $4,000 in my pocket they told us it would cost in parts to fix our AC unit. But guess who does? My insurance company. This company is an absolute waste of time, COMPLETELY unhelpful, WORST customer service of any company I've ever dealt with, and will just provide lip service to make you shut up and go away. I wish I had never called them.

Gary W.

We just had our units serviced by Clarence and Ernie! They were great!! Very knowledgeable and polite..... And the cost was very reasonable. I would recommend them to anybody!!!

Gary C.

We have used Pardee for 21 years. We purchased systems from them & use them for service. Employees we have dealt with have been professional & very good at what they do. What impresses me the most about Service Experts is we had 2 small issues & they made it right. Gary Caccamise