Pardee Service Experts

Jim P.

We have used Pardee for 21 years. We purchased systems from them & use them for service. Employees we have dealt with have been professional & very good at what they do. What impresses me the most about Service Experts is we had 2 small issues & they made it right. Gary Caccamise

Nicole M.

Generally, Ive good experience with Pardee. However, my AC unit recently was making a knocking noise. They suggested a $600 fan motor. When the installer came out, I pointed out the sound and said that was what needs to stop with the fan replacement. Come home that night and the AC unit is making the same sound. Called them back, another tech came out and said all it needed was a fan blade. $70 part. Everything is fixed. However, I paid $600 for a fan motor I didn't need and the service manager has not returned a phone call to discuss it. Its one thing to say we made a mistake but its absolutely unprofessional to not even return a phone call. Personally, I will not do business with this company any more

V A.

I just had a check on my heating and cooling units today. Big thank you to Clarence for leveling my AC unit and securing a part on the inside that could have caused electrical problems. It has been my experience that Pardee Service Experts take precautions before little things turn into big ones. They are very professional and there when you need them. I also want to thank Joe and Shane for their service also.

William W P.

The worst plumber ever! The plumber said he never saw a septic system lIke mine. It's an Infiltrator system that has been around over 20 years! I called management, no response! HORRIBLE!! STAY AWAY!! The photo shows how the plumber Cadwick left my home!

Sherry C.

Don't fall for the """"$99""""Service call!!!! Tried to charge another $80 after he looked at my air handler for no more than 30 seconds. So $180 for literally doing nothing. Then said his sales guy could come give a quote to install a new one without even giving a quote on fixing the old one.

Shawn J.

Last summer my AC wasn't working and they replaced something, and talked me into some service program for a year. I called them because Gene Pardee is a friend of my ex husband. Apparently he sold the company. So the first time they were here they told me I needed everything new, including a new water heater, and, with payments, it would cost $30,000!! The second time they came it was for a check up, and I was told about the same. They said my AC isn't working, but it works fine....they did something to my thermostat and AC won't go below 68, and it didn't do that before. Both times I had another HVAC person come out and they told me I didn't need all that at this time. . If they think that I'm some gullible woman, they are wrong! But, unfortunately, someone may be and they will be ripped off. I don't want them in my house again!!!

Mansi P.

I have been a Pardee customer a while now... Last week, I was offered a discount on a pre-season check-up at my condo in West Ashley, so I took it !! My Tech, Patrick, arrived right on schedule. He noticed wiring on my furnace that was done poorly by the people who originally installed the unit, and fixed it promptly, without my having to ask ! He checked my AC unit outside too, and patiently answered my questions about coolant pressure. He told me about the Service Plan, and I signed up for it - that way I can get my systems checked in the spring before it gets hot again, and get priority service if, God forbid, something should go wrong with the heater in the winter !! I've been pleased with Pardee's service thus far. Patrick was very polite and respectful, and I remain a happy customer !!

Bill R.

Be prepared to open your wallet all the way!!!! Called for an estimate after a friend recommended. Boy, will I talk to my friend because they are apparently much wealthier than I thought if they can afford this company! The estimate for new duct work for a 1000 square foot house was $8795. However, they did tell me I was entitled to a discount of $1,475 off that price, but I don't know why - this brings the total price to $7,320. I told the gentleman that this estimate was much higher than all of the others I had received and he said his company was not a """"Mom & Pop"""" company and that they would be around for the next 100 years. I called very reputable companies that had been in business for sometime so that explanation of such a high estimate doesn't make sense. Just want everyone to know the estimate I received was over $2,000 higher than the next highest bidder and for absolutely no reason! PS - tried to leave this review on their website but there was no code on the written estimate so that I could access.

Mike W.

I give the service tech five star came out did the work knew what he was supposed to be doing in and out of the house quickly. The service people they have calling customers give them a one-star. Schedule appointment between 9 and 10 today call at 930 day of appintment tells me parts aren't here and it could be another hour before they can show up. Tell her I can't stay here all day because I have to do stuff for my mother's funeral arrangements and she gets an attitude. Well, I'm calling you to let you know. And basically tells going to have a great day. Make sure you have your parts and everything ready to do the job and be on time. Do not hope parts in truck. This is second repair done and both time had to wait on part and appointment was late. Ans once parts arrive I it will be another 2 hours before they show up to do work. Nope very pleased with Pardee. And now they kicking me out of the annual service plan for my a.c. unit because it costing money to repair and want me to get some plan thatvgives me 15% off parts and discount labor instead of free parts and labor which is what I had. No problem taking money as long as it not cost them. I get that a.c. unit getting older that why had insurance to cover stuff as it got older and now just change plan to make more money off me. I have to keep plan on newer a.c. unit from them because had 2 years and have called them 3 times to fix and can afford to not have covered as much as it breaks down. So, stuck paying until they drop me on this one too. Start looking for better a.c. service in Lowcounrty.

Kelley B.

I have lived in the same house since 1984 and never gave a second thought to HVAC line drains. We never had an issue until Pardee installed brand new HVAC units in our house a few years ago. We even bought into the high priced so called Platinum Service plan so we get our units inspected twice a year using this plan. Last year we noticed a wet spot in our ceiling and Pardee came out and determined it was from a clogged line drain from the HVAC unit. Pardee unclogged the line drain. While doing this work, a Pardee technician somehow managed to FALL THROUGH OUR CEILING and down our stairs! To their credit, they did hire someone to fix the ceiling. We learned our lesson with the line drain, so at each inspection we tell Pardee to EXAMINE and CLEAN the line drain. Each time the """"box is checked"""" that was done. Two months ago, we had Pardee come out for an HVAC inspection and no issues were brought up (assume the line drain is clear because they checked and cleaned it right?) . A few days ago, the upstairs thermostat goes blank and the HVAC is inoperable upstairs. We have Pardee come out again. Guess what? The line drain is plugged AGAIN and now there is a mysterious new puncture in the duct work. If the technician checked the line drain just 2 months ago, how can it be plugged again? Also, if there was a puncture in the duct work, wouldn't that be obvious to the technician who performed the latest inspection? Even if it isn't explicitly part of the Platinum Plan, if a technician is in my attic looking around, one would think it would be noticeable? The technician noticed the duct issue while in the attic addressing the clogged line drain issue. Why not the inspection? Did a puncture occur by itself? I wanted some answers, so I called Pardee and talked to the secretary and explained the situation. She agreed that it was strange the drain line should be plugged again and took my number and told me the manager Gene would call me. I didn't really expect a call back and I was not disappointed and have not heard from him yet. I am not really sure what happened. I can't prove or disprove that the line drains were cleaned as I don't go up in the attic with the technician. It is highly unlikely though the line drains would clog after 2 months (if they were cleaned as requested). Also, this line drain issue seems to keep a nice revenue stream coming into Pardee every once in a while we have that issue. It also makes me question if we need to use a different HVAC company from now on as there are plenty to choose from in the Charleston area with much better customer service. So much for that """"100% Customer Satisfaction"""" guarantee they tout on their website.