Pardee Service Experts

Jessica S.

I had them come out to look at my water heater. They quoted me over 2,000 with interest over 4,000 total when all said and done. But that's not the worst part. I had another company come out for a second opinion and it was just my thermostat. They just wanted my money and I am beyond upset. They knew they could get one over on me because I have no clue about maintenance on homes.

Benjamin R.

Hired Pardee to come out to service a HVAC unit. When the technician got there he advised it would be a simple $300 fix. His supervisor came out later and all of a sudden it was a $1658 repair. After the fix the unit was running very loudly, enough to disturb my wife, and when I called them to review and take care of it they advised it would be an additional trip charge of $99 just to come out plus any repair costs to fix the issue they created. I asked to speak with the supervisor """"Joe"""" and was advised I would get a call back later that day, 3 days later and no response. They also tried over billing me by sending an invoice to my for additional money owed but when I call they have no record of it.

Todd M.

Yelp would not let me update the review I left last week so I am leaving a new updated review. The technician service manager at Pardee contacted me and we were able to discuss the issue raised in my earlier review. The resolution was satisfactory and can be considered closed. In the future Pardee will absolutely make sure the line drain is cleaned and duct work is visually inspected during HVAC checkups.

Todd M.

I have lived in the same house since 1984 and never gave a second thought to HVAC line drains. We never had an issue until Pardee installed brand new HVAC units in our house a few years ago. We even bought into the high priced so called Platinum Service plan so we get our units inspected twice a year using this plan. Last year we noticed a wet spot in our ceiling and Pardee came out and determined it was from a clogged line drain from the HVAC unit. Pardee unclogged the line drain. While doing this work, a Pardee technician somehow managed to FALL THROUGH OUR CEILING and down our stairs! To their credit, they did hire someone to fix the ceiling. We learned our lesson with the line drain, so at each inspection we tell Pardee to EXAMINE and CLEAN the line drain. Each time the """"box is checked"""" that was done. Two months ago, we had Pardee come out for an HVAC inspection and no issues were brought up (assume the line drain is clear because they checked and cleaned it right?) . A few days ago, the upstairs thermostat goes blank and the HVAC is inoperable upstairs. We have Pardee come out again. Guess what? The line drain is plugged AGAIN and now there is a mysterious new puncture in the duct work. If the technician checked the line drain just 2 months ago, how can it be plugged again? Also, if there was a puncture in the duct work, wouldn't that be obvious to the technician who performed the latest inspection? Even if it isn't explicitly part of the Platinum Plan, if a technician is in my attic looking around, one would think it would be noticeable? The technician noticed the duct issue while in the attic addressing the clogged line drain issue. Why not the inspection? Did a puncture occur by itself? I wanted some answers, so I called Pardee and talked to the secretary and explained the situation. She agreed that it was strange the drain line should be plugged again and took my number and told me the manager Gene would call me. I didn't really expect a call back and I was not disappointed and have not heard from him yet. I am not really sure what happened. I can't prove or disprove that the line drains were cleaned as I don't go up in the attic with the technician. It is highly unlikely though the line drains would clog after 2 months (if they were cleaned as requested). Also, this line drain issue seems to keep a nice revenue stream coming into Pardee every once in a while we have that issue. It also makes me question if we need to use a different HVAC company from now on as there are plenty to choose from in the Charleston area with much better customer service. So much for that """"100% Customer Satisfaction"""" guarantee they tout on their website.

G M.

Well we will talk about customer service. First we called to have our hvac and all checked out. So why does a salesman come out with the tech??? Second why has the sales man not even touched bases to ensure everything is okay or not? Now someone called everyday names """"Jennifer"""" to get our filters...we rescheduled our appointment with """"Jennifer"""". So when the tech comes out and we ask what's going on he calls Jennifer and puts her on speaker phone. SMH yes people mix things up but Jennifer doesn't need to be the butthead and rude as hell because she forgot to update their schedule . she will never call back her and pardee may not be Back piss poor customer srevive skills... **Update 9/24/19 We have had this install and until only since late May and the ac has went dead NOT working for the 4th time . Just beyond any beliefs. 5/30/2020 So our lovely """"leased"""" equipment was scheduled for the yearly Maintenance in March it was canceled once due to their workers being sick. Now """"Amanda"""" calls and said due to influx demand of homeowners without ac they """"want"""" to see about rescheduling. Interestingly enough we are """"PREMIRE"""" it's sad you want to and it was never said cancelled but you did not show up on the appointment time and day but made more money while taking ours. Very interesting priorities! I would like corporate name, title and contact info for me to call. Thanks

Amanda B.

Don't fall for the """"$99""""Service call!!!! Tried to charge another $80 after he looked at my air handler for no more than 30 seconds. So $180 for literally doing nothing. Then said his sales guy could come give a quote to install a new one without even giving a quote on fixing the old one.

Corey G.

I had 4 other quotes to do some basic AC work ranging from $165-$400. Pardee showed up and said it would be an all day job and would cost $850. When I said I wasnt going to pay that they then charged me a $99 diagnostic fee even though the technician only took a couple of pictures and looked at the system for maybe 3-5 minutes. I left detailed notes with the lady on the phone on exactly what I wanted done. if I would have known my options were to to either pay their ridiculous quote or pay $99 I would have never had them come out in the first place. The next day I had a technician do the work for $165 and completed it in 2 hours.

Troy G.

I give the service tech five star came out did the work knew what he was supposed to be doing in and out of the house quickly. The service people they have calling customers give them a one-star. Schedule appointment between 9 and 10 today call at 930 day of appintment tells me parts aren't here and it could be another hour before they can show up. Tell her I can't stay here all day because I have to do stuff for my mother's funeral arrangements and she gets an attitude. Well, I'm calling you to let you know. And basically tells going to have a great day. Make sure you have your parts and everything ready to do the job and be on time. Do not hope parts in truck. This is second repair done and both time had to wait on part and appointment was late. Ans once parts arrive I it will be another 2 hours before they show up to do work. Nope very pleased with Pardee. And now they kicking me out of the annual service plan for my a.c. unit because it costing money to repair and want me to get some plan thatvgives me 15% off parts and discount labor instead of free parts and labor which is what I had. No problem taking money as long as it not cost them. I get that a.c. unit getting older that why had insurance to cover stuff as it got older and now just change plan to make more money off me. I have to keep plan on newer a.c. unit from them because had 2 years and have called them 3 times to fix and can afford to not have covered as much as it breaks down. So, stuck paying until they drop me on this one too. Start looking for better a.c. service in Lowcounrty.

Blake M.

Always the best service. Highly recommend. Punctual and proficient. I've been using them for about 1 year.

Mike N.

We sold our Johns Island house recently. Only 6 years old. We were on an annual maintenance plan with Pardee, and we felt that we were given a fair deal and the techs were always knowledgeable and friendly. Then we had a home inspector check out the house before we listed, just to make sure we would have no issues when buyers' inspector came through. Our inspector went in the attic and found where there was a huge hole in the ducting where it meets up with the A/C unit, and apparently had been like that for some time (maybe years). Our inspector actually had a handyman fix it. Unfortunately our Pardee tech never made us aware of the issue. But we spent hundreds $$$ over time heating and cooling our attic. :(