Pardee Service Experts

Corey G.

I had 4 other quotes to do some basic AC work ranging from $165-$400. Pardee showed up and said it would be an all day job and would cost $850. When I said I wasnt going to pay that they then charged me a $99 diagnostic fee even though the technician only took a couple of pictures and looked at the system for maybe 3-5 minutes. I left detailed notes with the lady on the phone on exactly what I wanted done. if I would have known my options were to to either pay their ridiculous quote or pay $99 I would have never had them come out in the first place. The next day I had a technician do the work for $165 and completed it in 2 hours.

Troy G.

I give the service tech five star came out did the work knew what he was supposed to be doing in and out of the house quickly. The service people they have calling customers give them a one-star. Schedule appointment between 9 and 10 today call at 930 day of appintment tells me parts aren't here and it could be another hour before they can show up. Tell her I can't stay here all day because I have to do stuff for my mother's funeral arrangements and she gets an attitude. Well, I'm calling you to let you know. And basically tells going to have a great day. Make sure you have your parts and everything ready to do the job and be on time. Do not hope parts in truck. This is second repair done and both time had to wait on part and appointment was late. Ans once parts arrive I it will be another 2 hours before they show up to do work. Nope very pleased with Pardee. And now they kicking me out of the annual service plan for my a.c. unit because it costing money to repair and want me to get some plan thatvgives me 15% off parts and discount labor instead of free parts and labor which is what I had. No problem taking money as long as it not cost them. I get that a.c. unit getting older that why had insurance to cover stuff as it got older and now just change plan to make more money off me. I have to keep plan on newer a.c. unit from them because had 2 years and have called them 3 times to fix and can afford to not have covered as much as it breaks down. So, stuck paying until they drop me on this one too. Start looking for better a.c. service in Lowcounrty.

Blake M.

Always the best service. Highly recommend. Punctual and proficient. I've been using them for about 1 year.

Mike N.

We sold our Johns Island house recently. Only 6 years old. We were on an annual maintenance plan with Pardee, and we felt that we were given a fair deal and the techs were always knowledgeable and friendly. Then we had a home inspector check out the house before we listed, just to make sure we would have no issues when buyers' inspector came through. Our inspector went in the attic and found where there was a huge hole in the ducting where it meets up with the A/C unit, and apparently had been like that for some time (maybe years). Our inspector actually had a handyman fix it. Unfortunately our Pardee tech never made us aware of the issue. But we spent hundreds $$$ over time heating and cooling our attic. :(

Mary W.

When are unit had problems they came the same day we called and our new unit was put in the next day when we found out our old unit was broken. The entire team from the technician(Lindell), the consultant(Shaun Shaw) who sold us the unit and the team that installed(Malcolm and Damion) the unit were polite, professional and respected our home. Would highly recommend them again.

Clint C.

I had a great experience yesterday with Pardee Service experts. Brad Frazee (#396) really goes the extra mile to keep you cool and in good shape. I would recommend them to everyone. Their service is always timely and courteous. I've also been using them for over 5 years for routine maintenance on my Trane units to keep the warranty in effect.

Manolo R.

Scheduled an appointment for the same day our unit was not working due to poor repair job by a different company. Pardee was able to discover the issue and due to how poorly our unit was repaired decided to ultimately get a new unit and all together and Pardee decided to waive our diagnostic fee was completely. Our new unit was installed two days later. Just simply amazing and efficient service. You have the option to lease or finance your unit. We chose the finance option.

SC F.

I read the poor reviews, but my experience is completely different. I've used numerous companies over the years and all of them have told me something different. I've spent a lot of money and my system still doesn't work properly. Today, Lindell came out and he took his time. He checked every single thing out individually. He even caught where another company had done something they shouldn't have, which had affected our system. He didn't try to sell us anything. While he worked, he took the time to explain what he was doing so we understood. When he was done, he stayed and happily answered all of our questions.

C H.

I had a coupon for 2 system tune ups for $99. Immediately after tech arrived I was informed this coupon was not for a two system tuneup while he was there. After 20 mins of wasted time & talking on the phone with his boss,they finally agreed to honor the coupon. Tech rushed thru the """"tune up"""" & presented me a bunch of paperwork & print outs after he was done. All of the info was confusing & he did not want to take time to explain. I did notice he wrote the ambient outside temp was 52 on the paperwork. I showed him the actual temp was 65. If you can't get the outside temp correct, how do I know the rest of the tech info is accurate. I was glad when the """"tune up"""" was over. It was a stressful experience that I will not go thru again with this company. I'm being very nice with a 3 star rating.

Jim R.

Buyer beware! My experience with Pardee/Service """"Experts"""" has been nothing but problematic from the original sales proposal to the installation through more follow up service calls in the last 14 months than I have has in 20+ years of home ownership (4homes). Hardware problems, poor installation, broken assurances have been the major headaches not to mention wasted time waiting on service technicians and follow up calls. Unfortunately I'm on the hook because to maintain the quoted 10 year warranty I have to maintain an expensive annual service contract. I could go on and on but would just caution anyone considering doing business here should strongly consider other vendors.