Palo Alto Plumbing And Dahl Plumbing

hang l.

I would definitely steer clear of this company. I had just recently bought a house and was told I had an air conditioning unit. With the heat during the summer, I noted that unit was not cooling my house. On the unit, was this company's number so I called them to come by and take a took. The representative came by, took a second to look at the unit, and tells me I don't have air conditioning. That all made sense.

Then 2 months later I get a bill for $130! For what?!? It's absurd that a company would charge someone for a service they didn't provide. There's plenty of better company's out there who won't charge you a ""service"" fee and have far better customer service too.

John K.

We needed to replace our furnace & A/C unit. After searching out a few contractors we decided to go with Palo Alto Plumbing - Dahl Plumbing. They worked with us on the systems to install and options. We went with Honeywell wireless thermostats with wifi control down to the smartphone. They were great on removing the old units, installing the new systems, and their follow up. The installers were very professional; cleaned up along the way. The new furnace and A/C unit work great. Very happy with the end product. I highly recommend Palo Alto Plumbing - Dahl Plumbing.

j p kennedy

Hayyah M.

I would definitely steer clear of this company for the following reasons:

1) Customer support/office staff: Rather than getting to speak with the plumbing person who is working on your home, you have to speak with the office staff who seem to not know anything about your problem and are impatient and short. They tell you they will get back to you with an answer and then never do.
2) Plumbing personnel: Plumber I dealt with was very nice person but did not actually seem to entirely know his stuff or follow up with me about matters. He seems very overworked and overwhelmed. He ordered a part which took six weeks to arrive and when it finally arrived and I had paid 125 dollars for it, he couldn't get it to work but I still had to pay for his time and for the part, only to have to hire a different plumber to actually do the work.
3) Bad advice: Was given the suggestion to replace a toilet at the cost of more than 600 dollars when the second more competent plumber was able to easily fix the toilet. In general just lack of experience and incompetence requiring hiring a second plumber to do the job correctly at a much lower price.
4) Really avoid this company if you want to get competent work done in a timely manner on your home. On the other hand if you want to wait months to be told they can't fix your problem but they still plan to charge you for expensive parts they can't make work and if you want to deal with rude and impatient but clueless office staff by all means hire these folks.

Brian R.

I have a fairly complex A/C installation at my house (some specialty cooling and some general-purpose heat-pumps). Three separate systems. Palo Alto Plumbing stayed on top of what ultimately turned out to be a manufacturing defect in one of the outdoor units, not giving up until it was fixed (by replacing it under warranty). I am deeply impressed by their level of commitment and the amount of effort and thought that they put into finding and fixing a very difficult and unusual problem. At this point I would never even consider calling any other company for A/C or plumbing work. Also they are nice people.

Suz N.

If you can have a favorite plumber, Dahl is my favorite plumber by far. I have an old Eichler with very fragile pipes. My main hot water line runs under the house. To get at it you have to drill into concrete. Most plumbers won't even try to fix an Eichler, but for Dahl it's no problem.

Moe came out today and did a great job getting to the leak we had. We fixed it no time with no mess. And this was with a pipe that ran through concrete into the ground.

I've tried a bunch of plumbers, but there is no comparison, Dahl is the best by far.

Ron A.

We use this company for all our plumbing heating and air conditioning needs. Today Moe Weisbarth worked his magic on our clogged sink. He's on time, professional and reasonably priced.

Marcine B.

I would Never use this plumber again! Even though I had used them in the past they gave me a time a week out when my water heater was going. Then when it went out and I had no hot water the said that they would send out an overtime crew which cost time and a half. That crew called and was running late so I told them I'd keep my time the next day at regular rates. The totally uncaring and non service orientated woman at ""customer service"" called me back to tell me that that time was gone even though I had not canceled it. I told her they they are the WORST service provider I have ever used ( absolutely true) and found another plumber for the next morning. Do not use them if you need something important done fast! Their techs might be fine if you can get them to come to your house. Absolutely no service at the scheduling phase.

Noah F.

Had a great experience with Max today, for a call to check-out a furnace that needed repair/troubleshooting. Max let me help out (I love learning how things work so that was great), and he was able to quickly figure out & resolve the issue.

After fixing our furnace, he also showed me how to resolve another issue with our hot water system -- that his team can easily come back to fix, or I can do on my own. I really appreciate him offering service, but also sharing knowledge how I can fix things on my own. I can't recall a better experience with anyone working on our home in the past, and really appreciate the help today!

Sandy S.

We had an awful experience beginning with an after hour service call and quote ($199) where little was accomplished. A written quote was not provided, only a verbal estimate range. We scheduled the repair to my Father's home one week later, generating another service call. The day before the scheduled service we called to confirm the appointment, only to be told we would be scheduled for the following week. Christine, the office manager was unpleasant when she was unable to answer questions about the repair or delay. She passed the phone to a service tech, who was a bit more helpful. We canceled the service call as my Father couldn't wait two weeks for heat.

Ted D.

Palo Alto Plumbing did an excellent job including the removal of the old system and the installation of the new HVAC components, from quote to the final inspection. No complaints.