Pacific Tankless

Christine S.

We have had AJ come out twice for separate issues and have been very happy with his help. He truly took his time to help us figure out an issue we have had since buying our house less than 6 months ago. I would absolutely call him again for any future plumbing issues. He is honest, fair and knowledgeable.

Elisa D.

AJ did the installation of our water heater this last Monday, October 28, 2019. From the moment he responded to my inquiry to the time of installation, his company delivered. We are sooo happy we now have hot water and enough pressure on all three bathrooms, even if the three are in use simultaneously I highly recommend AJ, he went on Saturday for free consultation, gave me a quote, and when I called him later, he returned my call, on a Saturday evening wow . On time to do the installation and clean. Great customer service

Jonathan A.

We used this company when our water heater leaked and had to be repaired. AJ came by and installed a temporary tankless water heater(until our drywall was fixed)

He had a good attitude and he beat Home Depot's price for the same water heater( saving us several hundred dollars ) We even tried to tip AJ but he would not accept it, saying that us being a customer was enough for him. Goodness!

Furthermore, the installation turned out much better than the previous one, and we are very happy with his professional attitude and final outcome.

Donya A.

AJ Anguelov was super helpful and I can tell he's very hardworking and good at his job! I will recommend him to anybody that needs their water heater fixed!

Yoko K.

My 2 years old tankless water heater stopped working out of the blue. Manufacturer was closed for a 7/4 weekend and no hot water and shower for a week! Called around some people but no progress. Borrowed neighbors shower and all but still gross!

We called Pacific Tankless and he picked up his phone and scheduled for a visit next morning. He showed up when he said he would, he was VERY reasonable with the price. I am so glad we found him! He will be our forever guy!

Eric W.

Initially had a satisfactory experience with AJ. He visited my property to assess the issue with my Navien tankless water heater. The Error 3 indicated a bad ignition. I asked him to call Navien as they require a licensed contractor to diagnose the issue to get a part under warranty. He did not call Navien but instead reset my unit while running water out the bottom valve which made it ignite, took $45 and walked away claiming he was unable to get the part yet from Navien. He said $45 would go toward installation of the new part as he clearly failed to do much of anything as of yet that I couldn't have done.

Navien said he should have called first thing to get the part and the reset is only supposed to be done once in case of a glitch with error display. He did not try to replicate the error but only do what he called a short term fix and walk away. I asked him to get the part over the next three weeks as he expected it to break again. He ignored my texts many times. Finally the reset trick stopped working as did my hot water permanently. He claimed he was on vacation and I had to wait 7 days for his visit, then would not clarify if he had the part on hand yet or if he would have had to order it at that point and then wait. Finally he said no he did not get the part. Just tell me one way or another so I can address the issue??

Finally as I called Navien on his behalf then asked him to simply say a few words diagnosis and they would ship me the part, he ignores my text again, I call him again, then he abruptly drops me as a client because he can't handle constructive feedback that I simply said he should have called Navien the first time to get the part or maybe I was just TRYING TOO HARD trying to get my hot water working??? I paid for his diagnosis and he won't even call and report it to Navien. Unprofessional. Awkward experience. Bad at communicating in English. Irresponsible from a service standpoint. Failed to meet commitments. Not accountable.

Junebug G.

A.J is awesome. Courteous and efficient. Price is reasonable and answered all my questions and concerns.

Anna C.

AJ was a true professional. He made time to come out and give me an estimate for a new efficient tankless water heater in a speedy manner, he knew exactly what he was doing. Quickly ordered the water heater that would fit my needs and professionally installed it within 2 days of the estimate. I am very happy to recommend him he is a true professional, responded quickly yo every question and was very polite as well. 10 STARS!

John S.

My old water heater has used more than 10 years and I have bought a new one from Pacific Tankless about 6 months ago. It works perfect by far. And the staff is very nice and helpful.

Chuck L.

This was the most disappointing experience of the four plumbers who bid on my tankless water heater. In spite of the company name, AJ appeared to be the least knowledgeable about tankless water heaters. He made totally unwarranted (and as it turns out incorrect) assertions about both the gas supply line and exhaust vent without bothering to actually inspect them. I suspect that he probably was uncomfortable with the conversion from a storage water heater in a condo and that he might be fine with installing one in a newer home. His quote for a storage water heater replacement was fair, but the other vendors were simply more knowledgeable and professional.

Unlike some folks, it pains me to give negative reviews - much less be slanderous (technically it would be libelous in written form). AJ was very professional in the pre-visit communications (per the attached Yelp thread) so I'm not sure why his visit went poorly - other than that he arrived early & found a competing bidder.