Pacetti Plumbing

Tom K.

I had 4 tasks that needed to be done with minimal parts needed (a short pvc pipe, shower head & a bottom piece needed to repair pop up sink). I may add that the LAST time this company was used, a diff bathroom sink needed a pop up repair which never DID get done properly so this was one of the 4 tasks that I asked Brian to do. I'll add that I never complained last time even though the tech said he'd be back to fix when he was in the neighborhood...( I guess on his own time since the lever detached the first time I used it?). Brian told me several times that the cost is $120/ hr """"no MATTER WHAT"""" he does. He was IN my house for just over 90 min & spent another 20 min outside WRITING up the BILL. All totaled, 2 hours. I was shocked & questioned him as to why the bill was $420! He shrugged & said """" labor & parts"""" but nothing was itemized. I felt it futile to argue w the tech that wrote the bill so figured I'd take it up w Richard Pacetti, the owner. I really felt that Brian had made a mental math error ( at house 1:08-3:08, he thought '3' & charged for 3 hrs- surely the parts used couldn't be $180????). I had to call several times to get a call back from Richard & eventually received my requested """"idomized invoice"""" (their spelling, not mine- guess it shows how rarely they provide these) which never ITEMIZED at all. It explained that a pricing book was used and get this, 3 TASKS were $120 EACH & the (more difficult of the 4 tasks) pop up that needed a part was priced at $210. I had even asked Brian while he cursed under the sink if it would be cheaper & easier to just buy a whole new faucet set & he answered, """" that would be way more"""". So while no parts were listed at all (what about the pricing book- Brian had to be looking SOMEthing up for the 20 min he was writing the bill?), they said the bill should've been $595 & I actually was charged LESS than what it should have been. When I again emailed Richard With the full story of price Brian had verbally told me (remember, several times) & was giving him benefit of the doubt on the time he was here error, I received a response saying he was sorry I wasn't happy w the price, got thanked for my business & was told to buy the parts & do it myself next time or get another plumber in the future. Well I SURELY will do just and advise everyone else to do the same...

Jessey Eric J.

needed a fill valve replaced for a Toto toilet. When i called i specially stated it's a toto toilet after the fact when the work was done they used a generic fill value which in my opinion is not as good as the Toto Brand. Disappointed but they did come out quickly.

Denise C.

A gentleman came out from this company today. Pacetti plumbing and charged my wife. $300 to clear one line in my house. Not cool

Molly S.

Excellent service, they performed the way they stated. I would recommend them any day, any time.

Robin W.

Pacetti Plumbing required a $5,000 deposit to order a new backflow preventer. Nearly 2 years went by with nothing. Repeated excuses blamed their supplier. We cancelled the order and requested a full refund. They have refused to return our $5,000 and are not returning calls or mail. We have to file a claim in small claims court to collect our deposit.

Penny J.

Expensive, didn't seem concerned about customer satisfaction, just the paycheck. Sloppy,chipped my tile, blobs of grout. Kind of half a$$Ed. I do not recommend.

Jim B.

These guys just finished a repiping of the entire house. They did an excellent job and where in and out in 2 days. I did the sheetrock patching myself and they made it easy with only 8 spots that needed to be patched. Most were fairly small. They were good with communication and where clean cut and respectful. Price was decent also.

Marc L.

Very unprofessional and unreliable company Matthew quoted my job for $650 to replace a bathroom shower valve completely over priced and never showed up to do the job decided he didn't wanna do the job as my tenant took a day off and is waiting for him. The company was supposed to call me for a credit card to start the work and they never did he said he couldn't find my phone number in his text thread from the """"the day before and they told me to go find a new plumber. If you want an unprofessional jerk who stiffs you the day of the job because he is too unorganized to get a credit card from this is what you get. KEEP looking, glad I never let this guy in my house

Phil G.

Had a malfunctioning toilet. Pacetti showed up quickly and fixed it promptly. They also offered to check the other toilets and exchange the valves in those as they were similar age to the malfunctioning one. Overall professional, courteous and knowledgable. Pleased with service and value.

Ann K.

Waste of time and unprofessional. Scheduled an appointment to change a shower cartridge. Said """"you are second in the morning."""" 1pm, no call, no show. Called them back to confirm they were still coming, told me """"he was """"just running late."""" 3:30 pm called back, and said he could not come. No way to get this repaired over the weekend so now it will be dripping until at least Monday. Easily avoided if they had just a) not taken an appointment they could not make or b) been honest when I called them to make sure they were still coming out. AVOID.