Outdoor Supply Hardware

Kat H.

tl/DR: Terrible managers, and no intrest in improving.

Convenience, nostalgia, and a few helpful employees are what this store has going for it. The selection is worse than Orchard had in many of the departments and while there are some deals, most things are very overpriced and it's not unusual for things to be 2 or 3 times as expensive as Ace or even Safeway across the street.

Some employees are lovely, but some of the managers are by far the worst I've ever encountered. Last year I had to have a manager help me and for at least 5 mintues while I was standing next to him while he worked on the computer, he cruely trash talked with an employee about the employee that initially tried to help me and openly mocked him while they knew I could hear them. (The employee they mocked was very friendly to me and actually saw me at Trader Joe's later that day and checked in to make sure my problem had been resolved.) On top of that, the product they ended up selling me (a $200 product) was defective.

Cut to a month ago, I went in to see if they had something that could work as replacement wheels for a push cart, and when a manager that was watching the CCTV saw me put the small axle I had brought from home back in my shopping bag, he came storming into the area and insisted ""I know what you're doing and you need to leave."" I was completely confused because I wasn't doing anything; I had been in the store for 5 minutes and hadn't even touched anything. He escalated to yelling at me when I tried to figure out what was happening. Eventually he let me go back to shopping but implied it was my fault for not asking for help if I brought something from home to compare the sizes. (I've never had to do that at a hardware store before and they don't even sell what I brought, how could I have stolen it?) When he saw me later he demanded to know what I was ""doing now"" and after I told him he gave me a fake happy ""let me know if there's anything else I can help you with"" before speeding away before I could respond.

I contacted the company to let them know that I was incredibly unhappy and that they should offer better instruction to their employees or they were going to keep driving away customers. That was almost a month ago and the only acknowledgment I got was the automated message confirming they got my comment, so I really don't think they care to improve their customer service.

Mary Ellen C.

Hi! So impressed with your store in Moraga. We have a landscaping business that is growing rapidly!

Just wanted to give kudos to Shawn for helping us select Stihl products. Shawn also helped with ideas about our own landscaping in our home. Also thrilled for delivery services offered.

Hopefully we will soon be back for more equipment in a month.

Cindy H.

Employees always seem clueless and unhelpful. Otherwise a good store with decent supply for its size.

Daryl S.

Good local hardware store with plenty of stock. A bit pricey though. I would recommend this place if you don't want to go all the way to Home Depot.

Berrin Y.

Manager was busy with Christmas Tree setting up and they asked me unknown time to wait!!!!!
I was already put on hold when customer service lady at the entrance was trying to reach someone to help me already.
Why I have to wait who knows how long for the "" manager"" will be done

Lisa H.

We purchased some plywood for a project, and I was so impressed that they were able to deliver it to our house. We received it within the hour, and were very appreciative that this service was offered. Thank you Osh!
I also love exploring their garden area, to look at the variety of plants. And I appreciate all of the holiday decor that rotates through.

Zo A.

Good hardware and supply, great service with local access to variety of products and items.

Don S.

Horrible customer service by Tammy the store manager. Prices are much higher than Lowes, Home Depot and even Ace. If you want an example of good customer service, go across the street to Ace Hardware

Jim H.

I want to like be the local, friendly, knowledgeable hardware store with a little more, but friendly it ain't. Knowledgeable either. Multiple experiences where I walked out feeling a little frustrated. I hope they can improve customer service experience.

Rich H.

I live a block away and won't go there anymore.

The store went from Orchard Supply Hardware to Outdoor Supply Hardware and changed both in name and service. This has been years. Getting yelled at and then reprimanded by an elderly employee last week because he tripped over a piece of lumber I was trying to purchase while I was checking out (and helping the cashier look up the item in her product book) was the last time for me. As CeeLo Green would say: Forget You.

I can get most of my hardware needs met at the Ace hardware store across the street; drive to Lafayette for a larger selection at the Ace store there, and buy outdoor plant stuff at Orchard nursery, or just do both at the Ace Hardware in Walnut Creek.

Inconvenient. Yep, but no OSH-holes.