Order a Plumber

Kittykat P.

I wrote a review last week saying how upset I was with the cost of replacing parts in my toliet tank. I spoke to Debbie. She not only listened patiently but tried to help. We finally came to an agreeable price. I will definitely use this company again because they have someone there who listens and tries to understand and help. Debbie

Lindsay C.

I want to give this business zero stars, until I get a callback from the manager but she promised to do more than a few times, I'm going to tell my story and it is very bad so sit down and listen. This is why women with children have an extremely hard time trusting anyone to come in to their home and help them. We're in a new home in a new neighborhood trying to set up a nice home for our children and I needed help. I trusted these individuals to come into my home, the first thing that happened to me was I was talk to you in an explicit way and felt extremely uncomfortable in my on home while my children were waiting for me in another room. I was so scared I didn't know what to do. This man said disgusting things to me and got way too close and didn't follow Covid protocol whatsoever. I just wanted him to finish the job and leave and never come back ever again. Unfortunately he didn't finish the job and when the company gave me a courtesy call to see how we did I told him the truth and told him at the job was not finished and they were already paid and that I have been need to feel extremely uncomfortable with my children while this man was doing work and when they promised to send someone to finish the job the man didn't explain anything to me didn't answer questions and was annoyed when I called him up after he left to tell him that the job wasn't finished. By this time my fiancé had come home and was able to figure out what the other plumber didn't tell me to do and when I went to call the companies manager who should've called me back by now, again I got pushed aside. So now if I don't hear from him by the morning I will call my lawyer and we will see what we have to do about this. I will update the story.

Nick V.

We were not getting hot water so I called OAP. They replaced my water heater 1.5 years ago so I figured I would use them again. Should have known better when they took my info on the phone and I wasn't in their system nor did they have records of doing the work in my house 1.5 years prior. 1st red flag.
When the techs arrived they diagnosed my pilot light was out but did not know if it just blew out or was bad. They got the pilot lit and told me they would replace the part to be on the safe side. $50+ tax for the initial visit and no receipt given.
They come back 2 days later with the part. I asked if my water heater was under warranty and they of course said no and the warranty on the receipt was for the manufacturers warranty only. 2nd red flag.
So with that I ask the price they are going to charge to replace the pilot light assembly...$329.99 plus tax! Of course I declined and was told to call the shop. However the tech allowed me to take a photo of the part number.
Wouldn't you know, the part was $27.77 online. So basically $300 for 15/20 minute job. What a joke.
I understand places need to make money but this was ridiculous. I figured the part (which was not even diagnosed as broken) would be covered under warranty at the least and I would maybe pay for the labor. But $300 for less than 30 min of work.....I think not. I'm glad I found this out now as I had an estimate from them to replace my boiler. Looks like I will be going with another company for sure.

Carl B.

Incredible service. Arrived on time. Polite. Asked questions before starting to determine the proper remedy. Very neat. Cleaned up after work was completed. Explained everything they did. Final bill was the amount quoted. Highly recommended. Excellent service

Laura M.

Second time using them and both were great experiences. Very professional and told me what had to be done and the cost upfront, which was reasonable.
Would highly recommend Matt and Kyle. Great team!

Dan J.

They charged me $80 to show up and then tried to charge me another $420 to unclog a drain which they assessed in 2 minutes. I rejected their service due to their outrageous fee. They still insisted on me paying the $80. I subsequently called someone else and ended up paying $150. ""Order a plumber"" is an absolute rip off!

Matthew R.

We needed to replace the tub spout which seems simple enough. But this one was stuck so tight I wasn't sure if I would break it or whether I even had the type of spout that screws on or uses a set screw. OrderAPlumber is one of the few companies that even returned my call. They came quickly and showed when expected BUT I was disappointed when the ""kid"" showed up and didn't have a tub spout on his truck. He told me he would have someone call to schedule a new appointment with the proper spout. So I had to wait another week. I would expect these guys to be prepared, especially when I told them what the issue was before they came. I was also concerned when the kid said that it was a spout that uses a set screw and he suggested that they change it to the 'screw-on' type. I later learned that he was wrong. The company should do a better job at hiring ""kids"" that know what they're doing and what they're talking about. This is the only reason I didn't give a 5-star rating.

Having said all that, when the next guy finally came, he knew what to do and which type of spout to use and had it fixed quickly. I don't recall his name but he was nice, professional and did a good job.

Plumbers, like a lot of contractors, are never cheap. So I expected to pay more than if I had done it myself. But we hired them because they're the professionals and I'm not. I'm happy with the final work and I would recommend them again.

Keith P.

Polite, reliable and affordable. Everything you want a plumber to be! Had an issue with my hot water storage unit and they quickly solved it.

Steffi K.

I've used them twice, so, they do ""okay"" work. Both plumbers were barely in their twenties (i.e., journeymen). One did not protect my boiler while welding overhead, so, plastic stoppers/gaskets melted, though no leaks occurred as a result, and it left welding bits stuck to the top of the boiler. I did not discover any of this, until I examined the repair (cut and removed leaking pipe, tapped and welded new one) on a stepladder. A simple welder's blanket or sheet would have prevented any damage. Order-a-Plumber demands a $90 estimate fee, if they come over and you don't use their service (can you say ""extortion""? I knew that you could!). They charge 2-3 times what I consider to be a fair rate (I was able to talk one guy down $100, but, it was still a very high price over my estimate, which was triple the cost of parts that I could have obtained ($75) and double the cost of labor at $100/hr for the one-hour job). So, before you call, consider calling someone who offers a free estimate, and do your homework (simple websearch) to get a relative idea of what to expect to pay. Be prepared to haggle. I've used them only in emergencies, and wouldn't do so to overpay for optional upgrades/modifications/etc. Find a plumber who gives free estimates, though you may have to wait a few days for such, since they tend to be very busy (i.e., darned if you do; darned if you don't!).

Mom M.

$300 an hour during arctic freeze when everyone's pipes were freezing. Talk about taking advantage of people!!!
No thank you, off the list of recommendations to friends and other companies.