On Time

A W.

This company has HORRIBLE customer service and even worse communication skills. When we called to make an appointment they informed us that we needed to be available for a time window of 8am to 6pm on a Thursday. We have jobs, and can't just take a day off to sit around and wait for someone, but they REFUSED to give us a smaller window, and when we requested a later time were told they couldn't make any time requests. So on the day, we made arrangements for someone to be at our house all day. When I got off work at 5:30- STILL no one had called, made contact, or showed up. When we finally got a call from their plumber, he stated he was told NOT to come until later in the day, which, granted IS what we asked for, but were told wasn't possible. This is horrible communication, had we know they WERE able to put a note in our request, we could have saved someone from sitting around the house all day. When we called to address this, we received no help, and all they did was make excuses. HIGHLY DO NOT RECOMMEND.

Tim L.

The cable company does not even give you such an open window for an appointment(between 8-5). Four thirty today after me reaching out twice, we were informed that the tech is still busy and now it will be after 5. Thanks for providing the customer service base, as in the lowest form. Still waiting-5:06 and no call from Jeremy-who ever that is?

Kara B.

I absolutely love On Time Plumbing & Heating. The plumbing division practically lives at my house. I was provided with a warranty when I purchased the house 3mo ago (thank goodness), and OTPH is contracted through the warranty co. So far, the plumbers have been at my house AT LEAST 5x's for various issues that keep arising. Because I have had so many issues, I have started replacing things (like my sump pump) before they break. Obviously replacing a sump pump ""just because"" is not covered under warranty but because I like the company (the 3 different plumbing technicians and the dispatch gal - Liz) so much, I choose to continue using them even when I don't have to. I have also used OTPH on my hvac unit (liked that tech too). The technicians are always super nice, resolve the issue on the first visit, keep me informed of what's going on, their visits are quick, and they're on time! Most recently, my garbage disposal started leaking, and I didn't notice until there was water on my basement floor. I was freaking out about mold. The tech told me to call my insurance co and have them send someone to inspect for mold. I would have never thought to do that. I highly recommend OTPH!

J L.

Would give negative stars if I could. Don't believe any of their 5 star reviews. They reduce your bill if you give them a good review. Found a ""leak"" and tried to charge me $2850 for a new condenser and code updates that wouldn't be covered by my home warranty company. Another contractor came out and there are NO LEAKS in the condenser, only in the A coil, that would be covered. Stay as far away from this company as possible! I wouldn't recommend them to my worst enemy.

Sam S.

DID NOTHING. UNPROFESSIONAL. Had a kid come over because of a stoppage. He looked at it and pretty much said he couldn't do anything, because he dint have the right tool. He also said he had to contact the home warranty, because he saw a broken pipe. Needles to say, he never called home shield, dint get back with us, wasted the entire day waiting on him. Had to call the home warranty, tell them what happen and they are sending another company, and they can't get to us until Friday. So, instead having everything fix Tuesday, I now have to wait until Friday, not being able to use any pluming and a house that smells like sewer. They are definitely ONE TIME PLUMBING, because I will never have them in my house again.

Marty S.

I received terrible customer service and would NEVER recommend this company unless you have 4 hours to sit at home waiting on them to show up. Unapologetic and I was told I probably should call someone else after they claimed a timeline that was false-they entered it as a missed appointment after lying to the warranty company so I spent 30 more minutes of my day arguing about having to pay an additional $75 service fee that this company nearly cost me. I recommend you find a company in town that is more professional and respectful of people's time.

J J.

I used this company via my American Home Shield warranty. Originally they were unable to schedule me in until tomorrow but since I had no heat they were able to fit me in, I was told some time between 12-4. They called at 1:00 said he would be at my house in 20 minutes (I got here in 15 & he was waiting on me). He quickly found the problem, showed it to me and explained the issue, fixed it in 15 minutes. I couldn't be happier and will definitely used them again.

Nick H.

I got these guys through American Home Shield. While AHS is a nightmare to deal with and couldn't care less about anything other than getting the warranty premium, Tony made it happen and got my heater running with the outside temp at -15 and indoor at 38. AHS might have gotten something done a week or two after the pipes burst (which they wouldn't have covered). Because of Tony, I will use them after the home warranty expires and I have a choice.

Kevin W.

Mark was not on time, not professional, charged for items that were not done, and the job itself was done poorly. He initially ordered the wrong heater both size and type natural instead of LP. didn't clean the area where the old furnace sat or allow me to instead said""can't see the dirt now"" when I called and spoke to the office manager Dave his response was he's a master. There was no apology only that he would send a refund for the parts Mark charged for but didn't install. By the way I also have a contractor license for air conditioning I don't practice due to health reasons this company is everything I despise in a heating and cooling company in it for the quick buck slap a band aid on it rather than fix the actual problem I know they will never set foot in my residence again I strongly suggest you listen to what I'm telling you.

Stephanie B.

Via American Home Shield they replaced a hot water heater. I paid an additional $770 to 'bring it up to code'. I did not receive an itemized list of the up to code part. I have been calling and calling to get the list and still don't have it. The work was done 5 months ago. I'm suspecting that the work either wasn't done or isn't to code.