On Point Contracting

Joel C.

Company was dispatched with home warranty claim. The first visit was good and they offered several quotes to replace the water heater. We went with a replacement and the technician showed up to replace it and dispatch gave him the wrong heater so he went back to pick up the correct on. We are located in Pearland so it was a drive for the technician to get the correct one. When he left he was having trouble putting the steps up so my wife told him she would do it. He left and she put steps up. He returned and started work. They completed the job, and met my wife at front door to sign papers. We both work nights so I went to check the work the next day and the steps were broken badly. Contact the company and of course the technician said he did not do it. LIES, LIES. I know my wife did not do it. BEWARE!!!!!!

LaTosha S.

Shaun did an excellent job troubleshooting and resolving the issue with my garbage disposal. I am always impressed with the service of this company.

Joanne G.

My home warranty company sent Tech from On Point Contracting. The tech said my A/C HAD to be replaced and that it was originally installed incorrectly, and there was a missing part. It would be thousands of $$$$. He submitted a report to my home warranty company and they denied my claim because of the missing part which they said contributed to the leak in coil. I got another HVAC company to look at unit...they said unit was installed correctly, there were no missing parts and that the coil could be replaced for a fraction of the cost of a new unit. I have pictures of the unit to prove On Point Contracting dishonesty....DO NOT TRUST ON POINT CONTRACTING ...they just want to make money off of your desperation in this Texas heat and your ignorance. I am not desperate nor am I ignorant!!!

Brandy D.

Please don't believe the good reviews. If your home warranty wants to send this company to your house IMMEDIATELY decline. Pictures say enough.....

Regina H.

Alexander is so knowledgeable and detailed. He took the time to explain the issues with my A/C and walked me through the repairs. His customer service is "on point". I had an issue with my appointment and the manager made sure I didn't go another day without A/C. Thank you On Point for your dedication to your customers!o

Donald G.

Technician Robert was very informative to what the issue that I was having with my ceiling fan and his customer service was top notch!!!

Rick B.

On Point was assigned to perform our HVAC tuneup by our home warranty company and I couldn't be more pleased. Alexander was thorough and discovered a problem that would have been caused by a previous repairman in the fall. I will definitely want to use On Point AND Alexander in the future.

Hal L.

The service we needed I; the recent cold spell was provided quickly and efficiently. Alexander was phenomenal, identified many of the bad construction originally performed on our furnace and ducting, and delivered the service as promised and on time. Couldn't be happier.

Lisa B.

Robert came to the house and quickly resolved our electric issue. He was efficient and quick and friendly.

Franz R.

Warranty company sent them to check a possible leak. The first time they showed up they just left because they said the service order did not have an apartment number on it, the technician did not try to call the warranty company nor myself. So I re-scheduled (for a week later as that was all they had). The second time they showed early, which would have been great except this is a rental property and no one was there. I called the warranty company and asked them to call the technician and advise him someone was on the way. They left without waiting for the agent to show up claiming they waited more than their allowed 15-minute window (which they started from the time they showed up, which was earlier than the appointment time). So we re-scheduled, again a week later (with the leak still leaking). They cancelled THE DAY OF THE APPOINTMENT (after waiting another week) and asked that the appointment be giving to a different contractor. Absolutely horrible customer service. STAY AWAY!!!!!!!