Olsson Plumbing

Andrea S.

I have been using Olsson for over 10 years with maybe 12-15 or so visits in that time. Each time they have solved my problem in a responsive way. I have had them do minor repairs to faucet leaks, new faucet installations, emergency leaks (gushing water!), installation of new copper piping in a tight crawlspace, new water heater, and lots of troubleshooting (which they are especially adept at). I ask for Jimmy every time as he is a true gem. He is always cordial, responsive, adept and honest. He knows his stuff, and can figure out how to solve complex problems. I feel so lucky to have them available to me.

Jeanne L.

I was looking for a business to change our water heater. Looking at Olsson Plumbing about 50 % of the reviews are negative and then there are very positive reviews. What gives?.

John O.

Overpriced, won't give you a detailed line item breakdown of the padded expenses and costs on the job. Charged me $2300 for a $1400 water heater, then wouldn't itemize the additional costs in any detail, and were really defensive about it. That tells you all you need to know. They had me over a barrel on a job for my rental unit and I paid them promptly for their full billed amount, but I don't think these guys are trustworthy. Beware.
John Olenchalk

Jeff N.

Called at 10 pm with a water leak waited 90 minutes no driver yet ?
so i call dispatch and they say ""we cant get a hold of the driver ? so when were you going to call me and let me know ?

I never got Olsson plumbing to show up just Flake out big time.

Melanie O.

Always ready to drive out and help no matter what. Thanks for saving our toilet plenty of times!

Ed O.

We had a clogged drain issue that I was worried could have been worse. Jimmy from Olsson came by and was one of the nicest and helpful trade technician I have had the pleasure of helping me. Jimmy showed me what the cause of the issues were, how to resolve them myself if they occur again in the future. I feel bad for the folks who have had a negative experience because I had such a good experience with Olsson and Jimmy. Olsson was the company who gave me a next day appointment where everyone else was a week or so away.

Thank you Jimmy and Olsson.

Mark R.

I don't normally write reviews, but felt compelled to share my one and only experience with Olsson plumbing. Several years ago, my 76 year old mother-in-law called Olsson plumbing because she had approximately 10 gallons of water under the house near a crawl space. An employee (who I personally knew), named Joe came out to the house to inspect the area, and determined that there was a broken water pipe under the house that would need to be excavated and repaired. The estimate was for $1,925.00. Mom was asked to sign an invoice authorizing the work, which she did. Luckily, I happened to be in the neighborhood, and stopped by the house to see how bad the damage was. Upon arrival, I immediately noticed that one of the plug-in tops to the drip irrigation adjacent to the crawl space had popped off. It was subsequently discovered that, once the drip irrigation system was turned on, the water was slowly leaking into the crawl space, and no pipe was broken under the house. When this was pointed out to the plumber, I was told ""If I had known this lady was your mother-in-law, I would not have written up the bid for $1,925.00!"" This statement upset me to no end. Upon further conversation, it soon became abundantly clear that Olsson plumbing was exploiting her because she was an old lady. Frustrated by the situation, I talked to the owner and told him we would not pay them one cent because of the plumber's misdiagnosis. After much discussion, (they were still insisting that we pay them according to the signed contract), the owner agreed to ""let her off the hook"" if we would pay $375.00 for the plumber's time. By this time, mom was clearly upset because she felt somehow responsible for the situation. Not wanting to cause her more distress, we agreed to pay the $375.00 fee Olsson plumbing was demanding. In summary, I would stay far away from Olsson plumbing. There are many other honest plumbers in Alameda.

Marianne M.

Jimmy is amazing. Every time he comes out he quickly diagnoses and fixes the problem. Even when I've had others who have tried and failed! Knowledgeable and thoughtful. Olsson needs to be your first call every time!

Concha G.

Don't bother calling if you have an emergency on a weekend. Their answering service will tell you that you'll get a return phone call ASAP, but you will wait all day and you will call several times and the answering service will apologize and empathize with you, and they will leave multiple messages, but no. No one will even give you the courtesy of a phone call to let you know that they are too busy to come out and make that emergency repair. You are not worth that brief phone call. So don't bother with this place if it's an emergency. It really is a waste of your time. Literally.

Craig D.

I can't help but think that some of these weaker Yelp reviews are perhaps actually for another very similarly-named company...especially since they are either Five-Star or One-Star (with no ratings in-between.) We personally have had a Five-Star experience...most recently (today) in the installation of a plumbing and Faucet Fixture throughout the entire house. Adam and Jimmy were on-time, professional, pleasant, and completed the job in half the time that I expected, for a price also less than expected (particularly pleasing since I had been busy and had not requested an estimate.) These guys rock.