Olsson Plumbing

Melanie O.

Always ready to drive out and help no matter what. Thanks for saving our toilet plenty of times!

Ed O.

We had a clogged drain issue that I was worried could have been worse. Jimmy from Olsson came by and was one of the nicest and helpful trade technician I have had the pleasure of helping me. Jimmy showed me what the cause of the issues were, how to resolve them myself if they occur again in the future. I feel bad for the folks who have had a negative experience because I had such a good experience with Olsson and Jimmy. Olsson was the company who gave me a next day appointment where everyone else was a week or so away.

Thank you Jimmy and Olsson.

Mark R.

I don't normally write reviews, but felt compelled to share my one and only experience with Olsson plumbing. Several years ago, my 76 year old mother-in-law called Olsson plumbing because she had approximately 10 gallons of water under the house near a crawl space. An employee (who I personally knew), named Joe came out to the house to inspect the area, and determined that there was a broken water pipe under the house that would need to be excavated and repaired. The estimate was for $1,925.00. Mom was asked to sign an invoice authorizing the work, which she did. Luckily, I happened to be in the neighborhood, and stopped by the house to see how bad the damage was. Upon arrival, I immediately noticed that one of the plug-in tops to the drip irrigation adjacent to the crawl space had popped off. It was subsequently discovered that, once the drip irrigation system was turned on, the water was slowly leaking into the crawl space, and no pipe was broken under the house. When this was pointed out to the plumber, I was told ""If I had known this lady was your mother-in-law, I would not have written up the bid for $1,925.00!"" This statement upset me to no end. Upon further conversation, it soon became abundantly clear that Olsson plumbing was exploiting her because she was an old lady. Frustrated by the situation, I talked to the owner and told him we would not pay them one cent because of the plumber's misdiagnosis. After much discussion, (they were still insisting that we pay them according to the signed contract), the owner agreed to ""let her off the hook"" if we would pay $375.00 for the plumber's time. By this time, mom was clearly upset because she felt somehow responsible for the situation. Not wanting to cause her more distress, we agreed to pay the $375.00 fee Olsson plumbing was demanding. In summary, I would stay far away from Olsson plumbing. There are many other honest plumbers in Alameda.

Marianne M.

Jimmy is amazing. Every time he comes out he quickly diagnoses and fixes the problem. Even when I've had others who have tried and failed! Knowledgeable and thoughtful. Olsson needs to be your first call every time!

Concha G.

Don't bother calling if you have an emergency on a weekend. Their answering service will tell you that you'll get a return phone call ASAP, but you will wait all day and you will call several times and the answering service will apologize and empathize with you, and they will leave multiple messages, but no. No one will even give you the courtesy of a phone call to let you know that they are too busy to come out and make that emergency repair. You are not worth that brief phone call. So don't bother with this place if it's an emergency. It really is a waste of your time. Literally.

Craig D.

I can't help but think that some of these weaker Yelp reviews are perhaps actually for another very similarly-named company...especially since they are either Five-Star or One-Star (with no ratings in-between.) We personally have had a Five-Star experience...most recently (today) in the installation of a plumbing and Faucet Fixture throughout the entire house. Adam and Jimmy were on-time, professional, pleasant, and completed the job in half the time that I expected, for a price also less than expected (particularly pleasing since I had been busy and had not requested an estimate.) These guys rock.

Average Guy R.

We've used Olsson many times over the years and have been satisfied. Jimmie is the person we have had and he is very capable. But, it seems lately that they are trying to ""unsell"" us on additional work vs. focusing on the work at hand. Not sure if it's new ownership, but they have taken on a ""Big O Tire"" approach, which is using additional items at you, for additional charges. The last two times we have had Olsson here, we have experiences this tactic, while their hourly rate has gone up as well. It just seems like they are focused on the wrong thins these days, thus we had to move on after 15 years or so. I won't say who we are now using, because we don't want them to get too busy to respond to our needs.

Bot R.

NEVER AGAIN!!! i was highly disappointed with the recent work done by the plumbing technician. With only three months into drain repair the same problem reapper, drain clogged up again. I guess the technician did not do it right the first time. That's why we're back to square one and only to be charged again!

Robert M.

I had an emergency water heater failure and called Adam. He arranged to have a professional technician come up within a couple of hours and replaced my water heater. Happy Wife! Happy Life!

Michael s.

DO NOT USE THIS BUSINESS!!!! Long story short, the plumber never came in the 4 hour window I was given, nor called me to let me know if he was running late. After waiting for 3 hours and 45 minutes, I called the business to see if he was on his way, and the receptionist, who was very rude, informed he had called my phone twice, and left messages. After I informed her that I had no missed calls, nor any voice mails, I suggested she might not have the right phone number for my cell. But, she confirmed it was the number I gave her, after which I told her again I had received no calls nor messages. So, either her plumber was untruthful, or they're incredibly disorganized. Then she ""checked on"" the situation as to where her plumber was, and informed me it was going to be another 35 to 45 minutes till he was to arrive, which would have been past the 4 hour window, and make me late for work. So, I told her that wouldn't work, and that if they couldn't arrive within the time frame I was given, I would take my business elsewhere. She then called me an ""a**hole"", and hung up the phone. I called back to inquire what and why she said that to me, after which she denied it was her with whom I spoke. I then asked to speak to the manager, who called me back and told me she said that because I was being ""abrupt"" with her. I asked if he was the manager, after which he said he was the owner! I then asked if that's the way he lets his employees speak to customers, and he said he's been running the business for 40 years, and basically excused her behavior and words without apologizing one bit. UNBELIEVABLE!!! This is not a professional business in any sense, and from the other reviews I've read about Olsson Plumbing, it seems I'm not the only one who has had a negative experience with them.