Oak Plumbing

Diana L.

I just can't say enough about Oak Plumbing. From the person who scheduled our appointment to the man, Travis, who came out to fix our clogged up toilet everyone was great! There prices are reasonable and everyone was so happy to help us with our toilet misbehaving! I've called them twice and each time they were so kind and understanding.

Bruce W.

They are great! Prompt and professional AF! Jah feeel However, Expensive AF! Jah feels? Diamonds Certified work ain't cheap, but...$1,000.00 to hook up a sink is CRAZ!!! I had all the parts already. It was literally $500.00 for 2 hours labor. The guy was cool, but he was not a surgeon for Christ sake! I spoke with a contractor friend and he said it was a 500.00 job max...SMH

Joshua L.

Communication between back-office staff and drivers is abysmal, they rescheduled my time slot twice without asking, then failed to show up within the 4 hour window with no notification. I called both office numbers to get status, left messages, heard nothing back. I finally got a text 2 hours later that a driver is on their way, I replied back to the text saying not to come as I was no longer available. Driver showed up anyway, claiming no knowledge of the original time window and complaining about back-office staff. I don't fault the driver personally, but if they can't even schedule a visit, communicate with their own staff, or show up on time, I'm certainly not trusting them with my plumbing repairs.

Aries 0.

On Friday, August 21st, 2020 I called Oak Plumbing for an estimate to install a vanity and faucet in my bathroom. They provided an appointment as early as Sunday, which surprised me. I honestly, did not think the turnaround for an appointment would be so fast. At any rate, Johnny showed up Sunday within the time promised. He was super knowledgeable and patient with my questions, which I had several. He even looked at my kitchen faucet, which wasn't a part of the appointment. Johnny was very professional and pleasant. He wore a mask during my appointment, which I appreciated tremendously. I still have another appointment for an estimate but so far Johnny at Oak Plumbing is looking pretty good.

Paul C.

The only reason Oak Plumbing is receiving two stars is because both plumbers that were assigned to us over the course of two weeks (for a few VERY basic projects) were courteous, positive, and generally respectful of us and our home. It's unbelievably amazing that the other reviews are positive, folks. Sit back - and ENJOY!

The first plumber assigned to us talked a really big game about how good he was and that he was studying for his Master Plumber exam in December. Well, he needs to keep studying. While I recognize everyone has a bad day, he had a bad two weeks until we had to call Oak to fire him and replace him with another plumber. We needed him to replace a shower cartridge, two sink pop-ups, a shower door seal/weather strip, some sink basin caulking, and flush our tankless water heater (routine maintenance). Over the course of two separate home visits, he was ONLY able to successfully and efficiently accomplish caulking of sink basins and fix a slow drip in our laundry room sink.

He claimed he wanted to do everything in one day, so he wanted to return in two days time. In the meantime, rather than trying to decipher what brand sink faucets we had, he encouraged us to simply replace them with new faucets. He said refurbishing existing faucets can be more expensive than simply buying new ones. We believed him. Well, if he actually would have attempted to decipher what brand they were (Rohl - VERY EXPENSIVE), he would know they are over $500 faucets and getting new parts would be significantly less expensive than buying new, similar faucets to match our bathroom. Not to mention, Rohl has a lifetime warranty on parts. After five minutes of online research, we called Rohl. They apologized to us and sent us three sets of brand new cartridges free of charge (one for each of our three-piece, widespread faucets).

When he FINALLY came back for the second visit (four hours late, even though Dispatch told me he would only be two hours late), he also realized he had the wrong shower cartridge and the wrong shower door weather strip. Wouldn't you want to take measurements or pictures ahead of time?

He attempted to ""fix"" one pop-up system but they actually got worse!! The plungers wouldn't open or shut. Shouldn't a plumber test them first? He got grease and crud on his hands and dusted them off in our Master toilet - and didn't even flush!

Once we fired him, I was told I'd get a call from the Operations Supervisor, Ariel, the following Monday. I never heard from him, so I called Oak on Tuesday demanding a call-back within two hours. He finally called and didn't even apologize. He told me he was going to assign a Master Plumber to the job and that he would show up at 8AM on Thursday. At 8:56AM, Ariel finally called me saying the plumber couldn't come for personal reasons, but that he would DEFINITELY be there Friday.

On Friday, a completely different plumber showed up and Ariel never even bothered to tell me it was going to be a different plumber. It turns out, Andrew is the only employee we worked with who actually shouldn't be fired.

Once the job was finally completed, I was called to collect payment without even getting an invoice, which I then had to request. Except when I called them back, their VOICEMAIL BOX IS FULL - and they didn't even know it! The invoice included a line item for a $49 evaluation fee, which clearly indicated was to be waived if Oak Plumbing won the job - which they did. So...I had to remind them to take that off the bill.

The attention to detail, communication among employees at all levels, general competency, and customer service is EXTREMELY POOR. In fact, on their corporate business card is a nice little catchphrase: ""Bringing customer service back to plumbing."" WHAT A JOKE!!

They also wanted to charge almost $300 to snake a bathroom sink - so we had our handyman do it for $60! LOL. Our handyman also laughed when we told him what Oak charged us for pop-up replacements =(

NEVER HIRE OAK PLUMBING.

Bianca G.

I am an interior decorating who hired Oak plumbing to do some plumbing work in a client's home. I initially wanted them to add a shower to an upstairs bathroom but because of sudden plumbing damage, they ended up fixing a major leak, removing a vanity, moving a location of a toilet, and replacing a floor. Andrew did the initial walkthrough, was polite and thorough. Ariel talked me through all of the services needed and was willing to work with my budget. Leo, who did the majority of the work, was friendly and extremely hard working.
I plan on calling them first on all of the plumbing jobs I have in the future because I trust they will do great work.

Janice D.

Professional as always have had so many plumbing problems with this house! The manager came out on the weekend and spent an hour going over the options available to me and made arrangements to do further work the next day with Johnny Morgan the Oak plumber who came the next day was awesome despite having to jump into a house with a series of problems

Omar E.

I had a bad leak from the upstairs bathroom into my garage. I called around, but had no luck getting someone to come out quickly....until I called Oak Plumping. They got a plumber over here with in a couple hours. The plumber, Johnny Morgan, up was super professional, showed me what he found, took his time explaining everything to me and had me back in business in no time. From the scheduler, to the plumber, down to the young lady who took my payment over the phone, I was extremely happy and satisfied with my experience.

Luis C.

Nate helped us out with a clog in the pipes. Turns out it was filled with roots. Fixed it quick and even had a camera to confirm that there was in fact roots in the pipes. Called oak plumbing at around 11 and they showed up later that day at around 2. Great fast and friendly service

Orville J.

Nate came by right on time, was able to diagnose the problem and was very helpful. He was very professional, well dressed and explained the situation and gave us options on the repair. We could not be happier.